Climate-controlled storage units in Natick, MA, and nearby areas

Friendly staff, online promotions and renting, clean facilities, prices not very high, access is reasonably easy... Friendly employees is very important. Thanks for everything!

Instead of trying to reserve a storage unit online (it was complicated for me) I decided to call. Over the phone Monica made it as smooth as possible. Fast and efficient. I’d like to thank her for assisting me with renting and explaining me how terms are work. She should be employee of the month. Thank you. Highly recommended.

I've been using this storage facility for a few years now and I'm very pleased with how this facility is run and maintained. And the folks who work there are an absolute pleasure.

Raynel was very helpful and explained everything thoroughly. Made the process quick and easy

I am very pleased with the customer service, cleanliness, security, price and convenience of EZ storage - would recommend to anyone!

I’ve had a storage unit for several months in Sudbury, Massachusetts. Moving truck is picking up my stuff. Nick has been great at every stage in this from my initial rental to needing one kind of help or another over the months and taking care of my signing out. Is a really nice guy with a folksy charm. Give him a raise. Thanks, Jim Scott

Went in today to pay my bill, the gentleman in there was very helpful. Great guy, great experience!

This is a lovely storage facility--clean, cool and modern. The staff is extremely professional and helpful. It's easy to access the units and everything is very secure. Highly recommend this business.

I don’t usually write online reviews, but this one is absolutely deserved. I’ve rented a unit at the 171 Bear Hill Road location for several years, and the facility is consistently clean, well-maintained, and clearly cared for. What truly sets it apart, however, is the manager—Yehiah. It’s rare to come across someone with such a high level of emotional intelligence and strong business judgment in customer service. Every interaction feels thoughtful, calm, and genuinely helpful—even in situations that could easily become stressful. During a recent visit, I saw this firsthand. While waiting in the office, there were two customers ahead of me. One was heading out with a small bag of trash, and Yehiah immediately offered to take it so they wouldn’t have to drive off with it. It’s a small gesture, but it speaks volumes. The other customer was clearly stressed, and Yehiah took extra time to walk them through their options, helping them plan ahead and ensuring they left feeling relieved rather than frustrated. When it was my turn, my own concerns were handled with the same care and attention. I’ve also interacted with other team members—Mark, Taylor, and Larry (who was filling in from another location)—and they were all helpful and professional. That said, Yehiah sets a particularly high bar. There’s a level of care and awareness here that’s hard to teach—you either have it or you don’t—and Yehiah clearly has it. If emotional intelligence and a practical, solutions-oriented mindset were superpowers, this would be their headquarters. As the saying goes, people may forget what you said or did, but they never forget how you made them feel—and in this case, I won’t forget either. Five stars are often handed out too easily, which can blur the line between good and truly exceptional. If I could, I’d add an extra one here—because this level of service is rare. I’m grateful to rent at this location and glad to recognize someone who makes such a consistent difference. Thank you to Extra Space Storage for having such a standout manager, and thank you, Yehiah, for making every customer feel welcome. I confidently recommend this facility to anyone in need of storage—you’re not just getting a unit, you’re getting peace of mind.

Great customer service

Susan is the best, and does it all by herself!

Larry was great