SmartStop Self Storage - 11658 West Bell Road, Surprise, AZ 85374

4.7/5 - 441 Reviews
Location:
11658 West Bell Road, Surprise, AZ 85374
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9 a.m. - 4 p.m.
  • Sun: 10 a.m. - 2 p.m.
(623) 428-2824

SmartStop Self Storage - 11658 West Bell Road, Surprise, AZ 85374

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

Unit size details are currently not available for this property. Please the property operator for details about available units.

Amenities & features

  • Climate-Controlled
  • Indoor
  • Drive-Up Access
  • Retail Available
  • Onsite Manager
  • Security Camera
  • Gate
  • Parking
  • Credit Cards Accepted
  • Multi-Level Storage
  • Online Payment

Customer reviews

4.7/5
Average rating
441
Number of reviews

Read some helpful reviews of SmartStop Self Storage, shared by real renters with genuine experiences and honest opinions.

elp p. - 2 July 2026
Lonnie and Janae are awesome. Lonnie helped with a situation that was unexpected due to a transfer of a unit. He went above and beyond to make sure things get corrected. He kept me informed until the situation was resolved and even after he called to make sure we wasn’t having further issues or questions .I would recommend SmartStop to anyone. ... Read more
Pamela W. - 27 May 2026
My husband and I recently rented a 10x20 storage unit at SmartStop. We were extremely impressed with Lonnie. He explained the rental process thoroughly; he made sure to show us the easiest route to our unit and made sure we understood how to open and lock our storage unit; he also made sure we knew how to access the security gates. On a personal note, he is truly a great guy and a very fine representative of SmartStop. ... Read more
Laura B. - 7 May 2026
This is my first time renting a storage unit and I have to say first the place is clean, it’s climate controlled well, and feels safe. The best part was Janae though, I went and began the process online and shortly after completing I received a call from her. She was absolutely stellar. She walked me through what I agreed to just to make sure I knew cause Lordy it’s a lot of paperwork and initially I was like speeding through. When I went to go claim my unit (cause you have to do that, who knew) Janae was super accommodating since I didn’t get off work till after 4pm. When I arrived she greeted me with a huge smile. Walked me through the building to my unit, showed me how to get in and the best way to my unit. She also gave me tips for renting since it’s my first time. I had been dreading this process and putting it off for a while but because of Janae I felt more secure and I needed that reassurance. Also if Lonnie is anything like Janae I’m sure anyone would to come and store their precious belongings at this storage facility. ... Read more
Brandon R. - 9 April 2026
Janae and Lonnie set up my account and were very helpful answering questions and providing valuable info for maximizing my payments. I have used this storage facility in the past and it is very convenient to access. And very clean, too! ... Read more
Ronna L. - 28 February 2026
Nathan B. - 21 February 2026
Felix M. - 14 February 2026
Everything is mostly fine, as far as checkin goes. The place shows EXCEPTIONALLY WELL and CLEAN. I’m very pleased. EXCEPT, on check in day, they put me in a unit THREE times as big as I needed, informing me that is all they had available? WHAT, I thought I had a confirmed reservation? I ordered and reserved and confirmed a small 5 X 5 Unit! NOT a 10 X 10? That was not what I selected online, AND confirmed with the office on call back, from out of state for the price advertised? Accordingly, the front desk “check in” informed me that I could expect a unit price raise in about 90 days? NOT GOOD! They need to make better use of their inventory? ... Read more
Steve W. - 4 February 2026
I love this storage facility! Transferred from Public Storage and it is a night and day experience! Customer service here is amazing! Security is amazing! Lani & Janae were super friendly & helpful with getting my lock issue taken care of. I highly recommend if you’re looking for a storage facility! ... Read more
Shyla C. - 31 January 2026
Most storage facilities rub me the wrong way. The employees are usually not helpful & some even rude. But Lonnie and this specific location are great!!! He was beyond helpful, & truly pleasent to work with. Come here if you like a clean facility thats not over priced. With good customer service! Ask for Lonnie! ... Read more
Jordan E. - 25 September 2025
I was so impressed the moment I made the call to book a storage unit here. Lonny was very helpful, explained the offers they had available at the time. I knew I didn’t need to call any other storage place. Checking in on line was a breeze ! I booked my storage unit the next day. Arriving at the storage complex we noticed how clean it was on the outside/inside. Lonny was there to show us the unit and was professional and friendly. I HIGHLY recommend this place for your storage needs. ... Read more
dora s. - 1 September 2025
Lonnie is amazing. I went in to look at a storage place. He was so helpful and took his time with me. I just went in again ( a month later ) He remembered my name!!! That never happens to me. Best guy ever ... Read more
Tamera T. - 26 July 2025
I'm very pleased with the professional and friendly service I received from Devon and Lonie at the location, and also with the great customer service at the reservation center that had helped me reserve what I wanted and needed. I found the facility and my unit clean and well maintained and am very glad I rented here. Thank you! ... Read more
K L. - 11 July 2025
I have never rented a storage unit before and very happy that I did with SmartStop! The whole process from the start was smooth and Lonnie was very helpful and friendly! I was shown first hand how to access my unit and the locking process. If I ever have any questions they don't hesitate to help! Thank you! ... Read more
Wilson F. - 9 July 2025
I’ve been with SmartStop for almost three years now. Lorne is always very helpful, friendly, and professional. After speaking with him, you can really tell he’s a kind and genuine person. I truly recommend this place for anyone looking for great storage services and outstanding customer care. ... Read more
Sandra P. - 8 July 2025
Great customer service and very clean and cooled units. I have two units at this time. The units look slightly elevated for proper drainage and secure with tumbler locks. Associate Lonnie is very great at his job. He has made this process very easy, and has followed up on that my storage and payment needs are met. I’ve never had a person in this business pay attention to detail as good as Lonnie does. I’m comfortable with having my property stored there while I get organized with my move. Definitely ask for Lonnie. ... Read more
David F. - 2 July 2025
Lonnie has been so awesome taking care of us with our storage unit. Anything we needed or asked he was there for us. We couldn't have asked for a better person to assist us in our storage needs. He's a great guy. ... Read more
Cheryl J. - 25 June 2025
christine t. - 3 May 2025
Brandon A. - 10 April 2025
Lonnie is the Man…. I was In such a hurry before work. I booked online. He called me and left message to come complete information. Went in … he went over everything in detail, showed me the unit and how to use the lock I had no idea how to! Yall better keep him around. Great customer service ... Read more
Shane - 27 March 2025
Setting up the account was a little trying but made it thru with flying colors. Devan was terrific to work with. Very nice, friendly and made me feel like he was happy I was using his company. Great personality. Pam and Ken Antaya #1135 (new) ... Read more
Pam A. - 26 March 2025
I don’t have anything negative to say about the facility. I have only been a customer since dec 2024, the place is clean, the staff is kind and friendly, professional. The only problem that I had is that I was shocked after only being there 5 months they increased my rates. Kinda disappointed ??. I’m am looking forward to moving out of there soon. I moved there to save. It’s best not to store in Arizona the people are always raising your rates here. You are not giving any credit for being a good customer. ... Read more
Debra S. - 21 March 2025
I had a wonderful experience from the time I walked through the door. Devin took his time to show me a couple of units and helped me choose the one best fit for my needs. Made sure all my codes worked and showed me how to access the on site restroom. Never had a storage unit facility with a rest room He was also training a new very wonderful new customer service rep. Because of their amazing customer service, I signed my contract right there! Thank you Devin for making this a wonderful experience and highly recommend this storage facility. ... Read more
Valerie S. - 11 February 2025

About this facility

Located on West Bell Road in Surprise, Arizona, this SmartStop Self Storage facility provides a variety of storage options with small and medium unit sizes to suit different needs. Whether you're decluttering, downsizing, or need temporary space during a move, this facility offers the flexibility you need.

This facility stands out with practical features like climate-controlled units, ideal for protecting belongings from the Arizona heat. For added convenience, drive-up access allows you to load and unload directly from your vehicle, while indoor access ensures a more secure and weather-protected experience. The property also features multi-level storage, providing ample options to suit varying needs. Security is a priority here, thanks to 24/7 security cameras and an onsite manager to ensure peace of mind. Additionally, parking is available, making it a great choice for vehicle storage.

With the convenience of gate access, online payment options, and a retail store for moving supplies, this SmartStop Self Storage facility is an excellent solution for Surprise residents looking for secure and accessible storage.

Location & walkability

This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

40

out of 100

Walk Score

Car-Dependent

Most errands require a car

48

out of 100

Bike Score

Somewhat Bikeable

Minimal bike infrastructure

Walk Score®: 40, Bike Score®: 48

Neighborhood highlights

Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

  • 3 Minute Express Car Wash

    Services 0.18 miles

  • Circle K

    Services 0.37 miles

  • Circle K

    Grocery Stores 0.38 miles

  • Nation's First Financial

    Services 0.41 miles

Frequently Asked Questions

The right storage unit size depends on what you plan to store and how much space you need to move around your items.

5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

The facility at 11658 West Bell Road is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat: 9 a.m. - 4 p.m., Sun: 10 a.m. - 2 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

At SmartStop Self Storage - 11658 West Bell Road, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

For safety reasons, most self storage facilities restrict certain items. These commonly include:

  • Hazardous, flammable, or toxic materials
  • Perishable food
  • Live plants or animals
  • Cash, firearms, or irreplaceable valuables

Always check with the facility at 11658 West Bell Road for specific restrictions and recommendations.

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Contact this property now:
(623) 428-2824