National Storage - 2638 Charlestown Road, New Albany, IN 47150

4.7/5 - 279 Reviews
Location:
2638 Charlestown Road, New Albany, IN 47150
Office hours:
  • Tue-Sat: 9:30 a.m. - 5:30 p.m.

National Storage - 2638 Charlestown Road, New Albany, IN 47150

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

  • Retail Available

    Moving and packing supplies available for purchase on-site

Unit size details are currently not available for this property. Please contact the property operator for details about available units.

Amenities & features

  • Climate-Controlled
  • Drive-Up Access
  • Retail Available
  • Onsite Manager
  • Security Camera
  • Gate
  • Parking
  • Online Payment

Customer reviews

4.7/5
Average rating
279
Number of reviews

Read some helpful reviews of National Storage, shared by real renters with genuine experiences and honest opinions.

0/10 DO NOT ever rent here. When I opened my unit I saw a centipede scattering, no biggie right? I got some bug spray, started spraying and turns out their units are infested with EVERY single insect you can think of INCLUDING thumb sized roaches, they came from every angle when I started spraying the cracks and crevices of the unit. When I brought this to their attention, they offered pest control, or moving units instead of issuing a refund. I never put any of my things in that unit, and do NOT even want to move units. I’ve been calling for 4 days and each time the manager is always “out of office” nice storage space, but it’s not worth bringing home an infestation of 5 different bugs. No thanks! ... Read more
rere J. - 19 May 2026
I had a great experience renting a unit yesterday. Dena got me in and out super quickly and even helped me decide on what size unit I needed She also made sure to give me directions and let me know how to get in/out. Prices are affordable and the lot is clean. Definitely a great option and would choose again and again! ... Read more
Brianna M. - 12 February 2026
Laura H. - 14 January 2026
James X. - 10 October 2025
Jared P. - 5 October 2025
Dena was awesome yesterday. I was stressing on size and she let me look at the 2 different I was looking at. Rental app and acquiring was easy peazy. If you ever want info just hit up Dena she can answer them. ... Read more
Kim P. - 27 September 2025
Called today and spoke with Dina the Manager about my unit. This woman is very professional yet caring, and compassionate! The rates have increased since having my first unit since 2022, and they are pricey foe the quality, but that's not her fault! Her customer service is by far a reason to rent there. ... Read more
Amber - 15 September 2025
Setting up the lease online was easy, the location is close and convenient. The unit was a little difficult to find initially, but we did locate it when we found the building on-site. The property and unit were clean. The latch on the door was hard to slide and they were quick to fix it. ... Read more
Michael W. - 23 July 2025
Recently went into this business to inquire about rental rates and property management the lady that was there Dena I think her name was , was very helpful and had a great attitude she answered all my questions and was very knowledgeable!!! I will be renting with you all soon because of her also property was nice and clean and well maintained!!! ... Read more
April S. - 23 June 2025
The moment I walked in I was greeted with a smile! Jody was very enthusiastic and helpful. We had many questions and she was ready to answer them all. She was able to help us with everything we needed! ... Read more
Cameron J. - 21 June 2025
I like national storage, I have been there for yrs and they treat me really good, there was a fire there and they even helped me out with that situation. I am still there until I cannot afford it no more. I have been there before they became National storage with previous owners, I really liked her too.She was very friendly. She was a good friend ?? ... Read more
Dixielynn L. - 3 June 2025
Frederick - 21 March 2025
Melissa, the district manager, has been incredible to work with and has been a great help in addressing any issues I’ve encountered with the property. I truly appreciate her willingness to take the time to discuss matters with me and promptly resolve unforeseen challenges. ... Read more
Amanda B. - 30 December 2024
30% off the first 3 months!! And Meagan with their customer service was very pleasant to talk to! Whitney, in the office, was also very helpful. She helped fix a discrepancy on my account and saved me a little money! ... Read more
Nicholas G. - 29 November 2024
Whitney was very kind and helpful to me in the process of needing to obtain extra storage space during my recent move. I would recommend Natinal Storage, along with Whitney's knowledge to anyone needing that extra space. Location is good and rates were quite a bit lower than most other storage facilities. ... Read more
Jody J. - 1 November 2024
Was a different company when we first got the unit price was only 85.00. New company raised the rates went up to 122.00. Then when I went to close out the account I could not get ahold of the person in the office to do the walk through. Tried three times plus a message was sent through their customer service for the office person to contact me. I finally called the customer service number and they finally were able to close out the account. ... Read more
Jessee C. - 20 October 2024

About this facility

This National Storage facility, located at 2638 Charlestown Road in New Albany, offers small units tailored to meet various storage needs. The climate-controlled units provide an ideal solution for protecting sensitive items from Indiana's hot and humid summers, as well as its chilly winters.

Convenience is a priority at this facility, with drive-up access making loading and unloading straightforward. The property is equipped with robust security features, including a security camera, gated access, and an onsite manager to ensure the safety of your belongings. For those seeking storage for vehicles, the facility offers parking, making it a suitable choice for car storage.

This National Storage location also simplifies the moving and payment process with online payment options and a retail store offering moving supplies. It's an excellent choice for residents or businesses in New Albany needing secure, accessible, and hassle-free storage solutions.

Location & walkability

This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

54

out of 100

Walk Score

Somewhat Walkable

Some errands can be accomplished on foot

38

out of 100

Bike Score

Somewhat Bikeable

Minimal bike infrastructure

Walk Score®: 54, Bike Score®: 38

Neighborhood highlights

Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

  • WesBanco Bank

    Services 0.1 miles

  • McDonald's

    Food & Drinks 0.13 miles

  • BMV

    Services 0.16 miles

  • Domino's

    Food & Drinks 0.17 miles

  • Chicago City Pizza

    Food & Drinks 0.2 miles

  • Lee's Liquor Store

    Shopping 0.33 miles

  • Mac's Hideaway

    Food & Drinks 0.37 miles

  • Empire Comics & Specialties

    Shopping 0.38 miles

  • Kolkin Coffee

    Food & Drinks 0.42 miles

Frequently Asked Questions

The right storage unit size depends on what you plan to store and how much space you need to move around your items.

5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

The facility at 2638 Charlestown Road is accessible during regular access hours, typically Tue-Sat: 9:30 a.m. - 5:30 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

At National Storage - 2638 Charlestown Road, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

For safety reasons, most self storage facilities restrict certain items. These commonly include:

  • Hazardous, flammable, or toxic materials
  • Perishable food
  • Live plants or animals
  • Cash, firearms, or irreplaceable valuables

Always check with the facility at 2638 Charlestown Road for specific restrictions and recommendations.

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