Extra Space Storage - 553 St. James Avenue, Springfield, MA 01109

4.9/5 - 289 Reviews
Location:
553 St. James Avenue, Springfield, MA 01109
Office hours:
24/7 ACCESS
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9 a.m. - 5:30 p.m.
24/7 ACCESS

Extra Space Storage - 553 St. James Avenue, Springfield, MA 01109

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • 24 hour access

    Access your unit any time, day or night, when available

    Not sure which size you need? Check our size guide to find the perfect fit.
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled
    $126/mo
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled Elevator
    $89/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled
    $131/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $94/mo
    5x10 Self Storage 50 Sq. Ft.
    $83/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $70/mo
    5x7 Self Storage 35 Sq. Ft.
    Climate-Controlled Elevator
    $53/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled
    $55/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator
    $40/mo
    5x5 Self Storage 25 Sq. Ft.
    $35/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled
    $211/mo
    10x15 Self Storage 150 Sq. Ft.
    $191/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator
    $139/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled
    $158/mo
    10x10 Self Storage 100 Sq. Ft.
    $132 - $157/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator
    $107/mo
    10x10 Self Storage 100 Sq. Ft.
    Elevator Access
    $97/mo
    7x25 Self Storage 175 Sq. Ft.
    $211/mo
    7x20 Self Storage 140 Sq. Ft.
    Climate-Controlled
    $201/mo
    7x15 Self Storage 105 Sq. Ft.
    Climate-Controlled
    $164/mo
    12x20 Vehicle 240 Sq. Ft.
    Car Storage Parking
    $102/mo
    10x30 Vehicle 300 Sq. Ft.
    Drive-up Access Parking RV Storage
    $313/mo
    10x25 Vehicle 250 Sq. Ft.
    Drive-up Access Parking RV Storage
    $271/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled Elevator
    $228/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $248/mo
    10x20 Vehicle 200 Sq. Ft.
    Car Storage Drive-up Access Parking
    $232/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator
    $195/mo
    7x30 Self Storage 210 Sq. Ft.
    $239/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • 24 hour access
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Truck Rentals
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment
    • RV Storage

    Customer reviews

    4.9/5
    Average rating
    289
    Number of reviews

    Read some helpful reviews of Extra Space Storage, shared by real renters with genuine experiences and honest opinions.

    If I could leave zero stars I would. WHATEVER YOU DO DO NOT DO BUSINESS WITH THIS STORAGE COMPANY. When I initially moved my stuff into this storage it was Feb 2025 and they gave me a promotion where my storage would be $280 every month but I would only pay $180 for the first 2 months. Cool thank you. Starting in I believe August of 2025 they increased my storage rent to $380 and only notified by mail, not email or call but they continently call and email every month when the bill is due but can only send mail when they’re increasing the rent? Ok. I called them and told them $380 is a ridiculous price increase jump out the blue and they tell me it’s because they have no more unit my size..okay what does that have to do with me? So they lower the price to $311. Okay fine what can I do? Lose all my stuff? No thank you so I’ll pay the increase. Fast forward today March 2026 I get an email that my bill is due and it’s $401..401????? WHAT? So I call them and I’m beyond annoyed and upset and they’re telling me they have to owe up with the market and it’s not just my bill that’s going up and we’re having a full back and fourth on the phone because they’re telling me that since it’s a month to month they can change the price whenever they want but however much they want. I’m a single mom and had to put my stuff in a storage due to postpartum depression and having to move to get help that I needed, so when I put my stuff in this storage with this company it was originally called BK storage and I had no issues with them but now that they have new owners it seems like they have new rules and no care that people have real lives and issues and can’t afford and $100 increase every few months so they can “keep up with the market” and what am I going to do? I have to pay it so I don’t lose me and my child’s belongings but for future reference they get no reference! Bad businesses and extremely unethical. Thanks for listening to my ted talk ... Read more
    Alexis M. - 23 March 2026
    Eddie was amazing explaining very patient a very great help. I know he hesitations answering questions very workable flexible and definitely did his best to get us a great rate 10 out of 10 highly recommend. ... Read more
    kiera m. - 6 March 2026
    I was able to catch a really awesome deal!! I got 10x10 for only $63 a month + $10 insurance. So my bill was $73 under $100 a month. Very clean and easy access to the storage. The app was very convenient, but there was one gate that would not pick up the signal to open though the app I would have to get out a punch code in, but other than that very nice place to store your belongings. If I had extra stuff to store to keep the big storage with that grate deal, I would have because I know how expensive other storage places can be. ... Read more
    Lelia J. - 12 February 2026
    I had a great experience with Extra Space Storage! The staff was incredibly helpful and went above and beyond to make sure everything went smoothly. Their hospitality and customer service were outstanding, friendly, professional, and welcoming from start to finish. I truly appreciate how easy and stress-free they made the process. Highly recommend! ... Read more
    Sariann F. - 6 October 2025
    This Extra Space Storage location is super neat and clean. The staff provides excellent customer service, especially Mr. Francisco — he was very helpful and resolved an issue I had quickly and professionally. Highly recommend this place! ... Read more
    Aidelisse R. - 6 October 2025
    Had an amazing experience with the general manager, Ed. Professional, great personality. He connects with his clients, explains all fees and charges up front & clearly. You leave feeling confident in your choice of storage facility. It's clean and well maintained by Ed himself! ... Read more
    Dan - 19 August 2025
    Our vehicle storage at Extra Space Storage was a good experience. The manager, Ed, was professional yet personable and courteous. The security at the facility was excellent, and Ed was diligent in keeping the operation of the facility running smoothly . We would recommend Extra Space Storage at this location. ... Read more
    Diane B. - 15 August 2025
    Benjamin S. - 19 June 2025
    Alisa R. - 12 June 2025
    My mom and I had an amazing experience! Ed was not only very helpful his perky personality was certainly a light to our day! He kept a smile on his face and was eager to help and answer every question we had. He was very knowledgeable and explained everything very well to us especially since it was our first time renting a storage unit! Highly recommend this location. ... Read more
    Yonaiska A. - 15 May 2025
    The unit was cleaned before I got there! The building was quiet. The entry and exit was seamless, except where the entrance didn't have a ramp so I couldn't wheel things from the car to the inside of the building. ... Read more
    Noe S. - 13 May 2025
    djwhatitiz - 6 May 2024
    It was an awesome experience from beginning to end. We were helped out by Scott who demonstrated great customer service, he was helpful and friendly. Appreciate the time they took to explain things and show us around. Very upfront, honest, but also understanding. Highly recommend them to anyone seeking to use storage services. ... Read more
    Luis O. - 23 April 2024
    BKAYE staff was so helpful and clear with all there answers to my questions from the first day I walked into the office, very nice and respectful, I couldn’t have been more grateful for that. I already had anxiety over the fact that I had called numerous storages and was given attitude or being told they were unsure of What was available or did not have an answer to some of my questions and then having to put all my belongings in storage for the first time ever, I was insured by BKAYE that everything would be safe, I was comfortable enough to agree. I was showed different units since I was unsure about the size I needed, I appreciated the time and patience given to make sure I was choosing the correct size needed. The facility was very clean and I would definitely recommend BKAYE to family and friends, I have nothing negative to say about this place and couldn’t be any happier to say my belongings was in a clean and safe place for the time needed and decent prices, nothing is forced on you and they make sure they supply you with whatever you need. ... Read more
    Star - 18 February 2024
    Scott was so helpful and patient with us when we were having trouble with the portal. We probably spoke to him 6 times in one day. He was proactive, responsive and seemed to really care. The space is pristine and easy to get to. 5 stars all around. ... Read more
    Denise L. - 1 February 2024
    Josue was amazing in helping us get started with one unit. We liked the service so much we decided to come back and acquire another unit. We love the storage facility and the customer service provided by Josue! We will be sure to recommend your space to anyone else who requires storage. ... Read more
    Patrick J. - 23 May 2023

    About this facility

    Located at 553 St. James Avenue, this Extra Space Storage facility offers a range of unit sizes, including small, medium, and large, making it suitable for everything from seasonal storage to more extensive needs. With climate-controlled units, this facility is ideal for protecting sensitive items from Springfield’s seasonal temperature swings, especially during the area’s chilly winters and humid summers.

    Customers will appreciate the convenience of drive-up access for easy loading and unloading directly from their vehicle, as well as indoor units with elevator access in this multi-level property. For added flexibility, the facility offers 24-hour access, allowing renters to access their belongings whenever needed. Key security features include a gated entrance, security cameras, and an onsite manager, providing peace of mind for stored possessions.

    This facility caters to a wide range of needs with parking spaces and RV storage for vehicles and recreational equipment. With modern conveniences like contactless renting, online payment, and even truck rentals available, this facility is a practical choice for both individuals and businesses. It’s an excellent option for those seeking secure, accessible, and well-equipped storage solutions in Springfield.

    Price comparison

    See how this facility's unit prices compare to others in Springfield, broken down by size.

    Small $78/mo
    Location minimum Location maximum
    $16/mo $142/mo
    Medium $161/mo
    Location minimum Location maximum
    $39/mo $297/mo
    Large $229/mo
    Location minimum Location maximum
    $65/mo $604/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    41

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    48

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    45

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 41, Transit Score®: 48, Bike Score®: 45

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • BAY / EDGEWOOD

      Transportation 0.33 miles

    • BAY / OAK GROVE

      Transportation 0.33 miles

    • PRINCETON / YALE

      Transportation 0.34 miles

    • PRINCETON / VASSAR

      Transportation 0.34 miles

    • OAK GROVE / BAY

      Transportation 0.36 miles

    • Rocka Docka Foods

      Food & Drinks 0.41 miles

    • Corsello Butcheria

      Grocery Stores 0.46 miles

    • Urban Artisan Farm

      Grocery Stores 0.46 miles

    • The Urban Food Brood

      Grocery Stores 0.46 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 553 St. James Avenue offers 24/7 access, allowing you to visit your unit at your convenience.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Extra Space Storage - 553 St. James Avenue, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 553 St. James Avenue for specific restrictions and recommendations.

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