Public Storage - 12211 Middlebrook Road, Germantown, MD 20874

4.9/5 - 391 Reviews
Location:
12211 Middlebrook Road, Germantown, MD 20874
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat-Sun: 9:30 a.m. - 5 p.m.

Public Storage - 12211 Middlebrook Road, Germantown, MD 20874

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    7.5x10 Self Storage 75 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $229 - $320/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Swing First Floor Access
    $224/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator Swing
    $170 - $192/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator Swing
    $88/mo
    15x10 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $420/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $344/mo
    20x10 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $593/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled Elevator Roll-Up First Floor Access
    $680/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.9/5
    Average rating
    391
    Number of reviews

    Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

    great location right off 270. nice ladies. pricing goes up fast then we have to keep moving :/. also no snow removal , climbing over walls of snow with furniture really awful, office staff claims the company wont remove snow-scary terrified of slipping- no shoveling no treatment- nothing. Also phone rarely gets answered - but they call back usually. ... Read more
    J P. - 28 February 2026
    Adajah and Sheree, the BEST customer service EVER. They are ABOVE AND BEYOND ACCOMODATING AND HELPFUL WHILE MAINTAINING FAIRNESS. They were so happy grateful to help and it made me feel grateful to be here. I was in and out within 5 minutes to buy a few boxes and packing materials for moving and they made sure I had just what I needed in a timely and efficient manner. They brough amazing vibes to the room. I don’t live close by but would literally go across the state to this Public Storage for these ladies. Not even kidding. Come to this public storage and you’ll know what I mean. Love these ladies. Will find a way to come back. Adajah and Sheree, don’t change a thing, keep doing you, excellent business practices. 100/10 stars experience, thanks for the love, appreciation and help. ... Read more
    Nicholas M. - 1 February 2026
    I’ve been renting a climate controlled unit here – here are my observations: Pluses : 1.) Relatively strict & modern security practices 2.) Office is usually attended Cons : 1.) It’s nearly 80 degrees and humid in the unit. Never once felt AC running. 2.) One of Two elevators is broken. 3.) No stair access. 4.) Unit walls do not go all the way to the ceiling. Update - the thermostat is stuck at 77 degrees and high humidity warning! Adding another update (new photo) weeks after my above review - temperature outside the building is 65 degrees, Temperature inside “climate controlled” flood is 78… Front desk and manager have not replied to any of my inquiries. UPDATE : manager responded and said the “keep the temperature above 50 in the winter and below 80 in the summer” - that is NOT “climate controlled”. ... Read more
    Tyler L. - 19 September 2025
    Danny - 12 September 2025
    jenna p. - 3 April 2025
    Chinedu M. - 29 March 2025
    Update as of 3/10/25: Regional Manager Nate Pham failed to fully resolve my issue and did not apply the promised credit for my destroyed bed toward my March and April rent. As a result, I am now facing late fees and constant harassment from Public Storage regarding an outstanding balance that should have been resolved. ————————— Absolutely horrific experience at this storage facility—avoid at all costs! Rented a 10x10 unit in Nov 2024, and on Feb 17, 2025 (Presidents’ Day), I arrived at 7 PM—within their posted 6 AM-9 PM hours—to move a nearly new disassembled IKEA bed. Office empty, no staff, no hours or emergency contact posted. Elevator was a NIGHTMARE—only went to the 2nd floor (I needed 3rd), doors barely opened, and it got stuck TWICE with us and another couple inside. Elevator emergency button? Useless—one-way audio, some lady answered, couldn’t hear us, hung up twice without checking. Serious safety issue! Left my bed on a cart by the elevator since I couldn’t move it alone and needed my car free to carpool kids next morning. Returned at 8 AM—office still empty, waited 20 mins, no one. Came back at 11 AM—my bed was GONE. Staff admitted they trashed it in the dumpster, scratched and broken, claiming it was ‘abandoned’ despite being neatly on a dolly. They even confessed to working multiple Public Storage facilities at once, explaining the constant no-shows. Security footage would’ve shown our struggle—they didn’t care. Corporate promised a manager call within 48 hrs—nothing. Instead, they practically doubled my storage fees from $180 to $250 without written notice or consent. Unreliable, unsafe, and they’ll destroy your stuff—STAY AWAY! Update from 3/10/2025 - After multiple attempts, I finally spoke with Regional Manager Nate Pham, and unfortunately, the experience was just as disappointing as my previous interactions. He was not apologetic about my destroyed IKEA bed and essentially blamed me for the loss. I had to repeatedly explain that I was forced to leave the bed behind because my storage unit was inaccessible during listed business hours due to a malfunctioning elevator that would not go above the 2nd floor. To make matters worse, there was no staff available within those hours, and no emergency contact number—just an office number that goes straight to voicemail. Additionally, the office manager admitted that Public Storage automatically raises rental prices every six months for all tenants. After I complained about my rent nearly doubling, the office manager promised to adjust the rate for three months and to compensate me for my lost bed by crediting part of March and covering my full April rent. However, there was no record of this agreement, and only the rate adjustment was honored—the promised rent waivers were ignored. Despite paying my portion of March’s rent, I have been harassed non-stop via email, text messages, and phone calls, and I am now facing unjust late fees and an unresolved balance. Even after a conversation with Nate Pham around March 3, 2025, where he promised to correct the issue, nothing has been resolved! This entire experience has been beyond frustrating—filled with broken promises, poor communication, total missmanagment and corporate greed. I strongly advise against renting from Public Storage. ... Read more
    Tatiana Z. - 11 March 2025
    The best storage facility in the area by far! It’s kept very clean, and they have great dollys for moving boxes and they are always kept in the same place right when you walk in. Also the staff is always so friendly and extremely helpful! ... Read more
    Luke E. - 24 February 2025
    Not a convenient location off middlebrook and wisteria. Not enough carts for loading and unloading. Elevators need maintenance bumpy ride. pretty safe place to store ur stuff tho.customer service no smiles, no greetings, usually only one person there.beware of specials price goes up after 3 months mine went up extra 30 dollars. ... Read more
    cookie c. - 30 October 2024
    This place was really cool. I've never rented a storage unit before so this was all new. These were indoor climate controlled units. Best for electronics, heat or cold sensitive stuff. So with our sudden move it was the best place to put all our keyboards, synthesizers, and instruments. It was recommended for things like photos or tech. My vegan leather jacket and art supplies or my partners kilt stuff. It was a comfortable temperature. Probably in the 70s. It wasn't cold but not hot. We rented a 5'x5' and it was a bit like a big metal closet. But perfect for the stuff we needed as they were a bit expensive. We brought a metal shelf we had so that just made the space easier to store more stuff. You needed the app or your security code to go up the elevators to the units. They had big wheeled carts available but if someone is using all of them you just wait. It was super hot outside the day we moved our stuff in so it was well nice inside. There was an on-site bathroom in the office that was really helpful. They had bigger units available. The only issue I had was I got it on the last day of the month and they said they'd prorate it so it would count as the payment for the 1st of the month. That's when the rent is due. Cool. What I didn't know was to do that they charged me for that last day of the month. If I would have known obviously I could have just waited the less than 24hrs to rent it on the 1st. I don't mind paying it, it's just it would have been nice if the person on the phone or the email could have let me know about it before I got there with all my stuff. This size unit was nearly $100 to move in and with insurance will be about $58/month after. They give you $5000 of insurance for 30 days then it's $19.99/month after. ... Read more
    Stuart P. - 7 May 2024

    About this facility

    This Public Storage facility, located at 12211 Middlebrook Road in Germantown, MD, offers a range of storage unit sizes, including small, medium, and large options, making it easy to find the right fit for your needs. The climate-controlled units are ideal for protecting temperature- and humidity-sensitive items, which is especially important in Maryland's variable weather conditions. Units feature convenient roll-up and swing doors, and the facility is equipped with elevators for easy access to multi-level storage.

    Designed with customer convenience in mind, this facility includes drive-up access, indoor storage, and first-floor access for a smooth loading and unloading experience. Enhanced security measures such as security cameras, gated entry, and an onsite manager provide peace of mind. For those on the move, the property offers parking and even retail moving supplies for purchase.

    With features like contactless renting and online payment, this Public Storage facility is a great choice for residents and businesses in Germantown looking for flexible, secure, and easily accessible storage options.

    Price comparison

    See how this facility's unit prices compare to others in Germantown, broken down by size.

    Small $178/mo
    Location minimum Location maximum
    $53/mo $358/mo
    Medium $382/mo
    Location minimum Location maximum
    $180/mo $473/mo
    Large $637/mo
    Location minimum Location maximum
    $350/mo $1123/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    55

    out of 100

    Walk Score

    Somewhat Walkable

    Some errands can be accomplished on foot

    43

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    45

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 55, Transit Score®: 43, Bike Score®: 45

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Criswell Honda

      Shopping 0.14 miles

    • Criswell Nissan

      Shopping 0.19 miles

    • United States Department of Energy

      Services 0.32 miles

    • Ledo Pizza

      Food & Drinks 0.55 miles

    • Dutch Market

      Grocery Stores 0.55 miles

    • 7-Eleven

      Grocery Stores 0.57 miles

    • Wash & Wax

      Services 0.58 miles

    • 7-Eleven

      Services 0.58 miles

    • Circle K

      Grocery Stores 0.58 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 12211 Middlebrook Road is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat-Sun: 9:30 a.m. - 5 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 12211 Middlebrook Road, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 12211 Middlebrook Road for specific restrictions and recommendations.

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