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Public Storage - 12423 Middlebrook Road, Germantown, MD 20874

Self Storage, RV Storage, Boat Storage 25 - 350 Sq. Ft.
4.8/5 - 472 Reviews
Location:
12423 Middlebrook Road, Germantown, MD 20874
All units
Small
Medium
Large
Parking
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Units Availability
Small Storage Unit
8x10
Self Storage
80 Sq. Ft.
First Floor Access
$198/mo
Small Storage Unit
5x10
Self Storage
50 Sq. Ft.
First Floor Access
$182/mo
Small Storage Unit
5x6
Self Storage
30 Sq. Ft.
First Floor Access
$74/mo
Small Storage Unit
5x5
Self Storage
25 Sq. Ft.
First Floor Access
$63/mo
Small Storage Unit
4x10
Self Storage
40 Sq. Ft.
First Floor Access
$146/mo
Small Storage Unit
4x9
Self Storage
36 Sq. Ft.
$71/mo
Medium Storage Unit
10x15
Self Storage
150 Sq. Ft.
$311/mo
Medium Storage Unit
10x10
Self Storage
100 Sq. Ft.
$277 - $388/mo
Large Storage Unit
12x20
Self Storage
240 Sq. Ft.
$513/mo
Large Storage Unit
10x35
Parking
350 Sq. Ft.
Boat Storage
Parking
RV Storage
$722/mo
Large Storage Unit
10x25
Parking
250 Sq. Ft.
Boat Storage
Parking
RV Storage
$604/mo

Amenities

  • Indoor
  • Drive-Up Access
  • Retail Available
  • Onsite Manager
  • Contactless Renting
  • Security Camera
  • Gate
  • Kiosk Available
  • Parking
  • Credit Cards Accepted
  • Keyless Unit Access
  • First Floor Access
  • Multi-Level Storage
  • Online Payment
  • RV Storage

What customers are saying

4.8/5 - 472 Reviews

Read some helpful reviews of Public Storage at 12423 Middlebrook Road, shared by real renters with genuine experiences and honest opinions.

When I rented my space, customer service said that there would be a lock in my space when I move in and if I bring the lock back, I will get a refund of $20. I went to the customer service location at the public storage located at 12432 middlebrook Rd., Germantown, MD and met the employee working at the location by the name of Adajan Williams, I presented her with my lock and requested a refund, she looked in the computer and said that I did not pay for the lock Therefore, I do not get a refund and at that point, she took my lock and would not give it back and I said no that’s not true because customer service said if I return my lock, I would get a $20 refund, she insisted that I never paid for the lock. I said to her what if I contact customer service when I leave here and customer service say I do get the $20 refund when I return the lock and since you took my lock, I will not have proof of having a lock. She said to me you have 30 days to return the lock and your 30 days have expired and I said how could that be if my move-in date was January 24, 2026 and today’s date is January 31, 2026 , she did not respond and it appeared that she was looking for any excuse to justify not refunding me my $20 therefore at that point I requested that she called customer service right then and there so that we can resolve it, she refused and said she had another customer to take and she wrote down a number and gave it to me, I immediately called customer service while still there and customer service confirmed to her that I was supposed to get the $20 refund in which customer service said that they would escalate this to the district manager and I will be receiving my refund. Adajan made my experience very horrible, and I did not deserve that level of unprofessionalism, customer service from Public Storage. I am never renting from Public Storage again. ... Read more
Sheila B. - 1 February 2026
This review is specific to this location and not to Public Storage as a whole. 1)I reserved my spot in December for a January move in; specifically asking for a climate controlled unit. My day of the move arrives and I show up with a full truck. When I arrive at the unit there is a hole in the roof and no lightbulb. This is on top of the musty smell and overall poor condition of the units. I called customer service and they transferred me to another unit on site. Even though I wanted climate controlled I accepted this is something I would have to address with another move later on. Customer service got me another on site unit and I proceeded to unload my truck. I go to put the lock on my unit and the latch is broken! It would not slide so the lock could not be put on. The website says that the rental office is open from 9-5p on Saturdays but the door was locked and the lights off with no one answering the phone. Luckily, customer service was able to transfer me to another site and give me what I needed but I still had to load the truck I just had unloaded and drive to the other site. Mind you, I decided to do a pre-move before I did the major move with movers and the bulk of my furniture. I am paying 150/hr for these movers; if this had happened while I was with them Public Storage would have cost me at least $300. This review is specific to this location and not to Public Storage as a whole. ... Read more
Christopher L. - 16 January 2026
Caitlin L. - 1 October 2025
The staff at Public Storage has met my storage needs for the past five years. The climate control environment helped to extend the life of my dining room set. If you need any storage needs reach out to Jen. Public Storage is highly recommended to reach your storage needs. ... Read more
Thomas W. - 4 August 2025
Karen - 1 August 2025
This unit was the worst I’ve ever rented I paid a moving company to move my things out of the unit that I paid 7 months for over 2000$ all for all of my things to covered in rat droppings. I feel completely violated and my entire wardrobe along with my kids belongings were placed in this unit. I’ve had to throw almost 1000.00$ worth of my belongings away. I can’t seem to reach anyone on the phone or get a call back and I paid the insurance. My heart is so broken I feel completely disturbed to know how horribly disgusting this place is with no regard to the tenants paying their hard earned money to rent. Would never recommend this place ... Read more
Adriana R. - 26 July 2025
I have never rented a storage unit in all my 65 years of living and this place made it so easy and very helpful. My storage unit was easy to assess and plenty of room to maneuver my vehicle to unload items. ... Read more
patricia c. - 2 February 2025
At this location, I have received exceptional customer service. I felt very much taken care of and I would always recommend this location if everyone any need any storage need or any packing materials. ... Read more
Carletta W. - 20 October 2024
Had to rent a bigger drive up storage space. This place was pretty cool as the app opens the gate. There was a little office at entrance but I'm not sure if anyone is there or what hours they are. The whole place goes by the same hours as the indoor one a bit up the road. 6am-9pm. We got a 10'x15' unit and it was well big inside. It seems secure and clean enough. It's recommended on the website that you sit any cardboard boxes on wooden pallets or something off the floor so that you avoid humidity. There were a bit of fees at rental time I was not told about when making the reservation online. They give you insurance up to $5000 for free for 30 days which is pretty nice. It's like $19.99 a month after. The issue I had was I got it on the last day of the month and they said they'd prorate it so it would count as the payment for the 1st of the month. That's when the rent is due. Cool. What I didn't know was to do that they charged me nearly $30 for that last day of the month. If I would have known obviously I could have just waited the less than 24hrs to rent it on the 1st. I dont mind the prorated fee it just would have been nice if the person over the phone or the email with confirmation would have said that. This size unit was nearly $300 to move in and with insurance will be about $250/month after. Still for the area we needed and the fact we have no choice but to move it's a small price to pay for all our belongings being safe and in one place. ... Read more
Stuart P. - 7 May 2024
I rented a unit here for less than 9 months, I moved across the country temporarily for work. I got a “special deal” on a unit for $56 for 6 months, this special deal ended up being almost $80 for five months then increased to $100. In the end half of my things ended up being destroyed by mouse feces and urine. This place is infested! Imagine my surprise when I go to reach for a box of my tools and find it wet and covered in mouse poop, then heard them scurrying among my things. I was not storing food, or anything that smelled like food, just some furniture, books, records, and family photos. Not a lot of monetary value but priceless to me. I ran out of the unit and went to the office afraid to touch anything. Found the one person working there who looked at me up and down in disgust when I told her what happened and rolled her eyes like I could not possibly be inconveniencing her more. She took some pictures and mumbled something about filing a report on my behalf, which I have not been contacted about. No action came from this and it amounted to nothing. Had to rent a truck and go to the dump to throw away half of all of my things, over 500 pounds (had to wait 1 hour in slow line at the dump). Closed the unit at the start of this month, they refused to refund me this month’s rate $100 despite the fact my things were destroyed due to the untreated mouse infestation there. On a minor note: They did not tell me they added mandatory insurance charge of $20. Once I was across the country and noticed it on my bill, I called to let them know I did not need it, and they refused to do it unless I showed them my policy in writing, in person. Being across the country I found the closest location was hours and hours away, I was charged their insurance needlessly for months before I could do anything about it. Second, my promotional rate was supposed to last for 6 months, but they cut off my rate after only five months and increased by 25 dollars, $100 a month to have your things destroyed. Do not rent a unit here if you value your possessions. ... Read more
J - 13 April 2024
Matt M. - 4 March 2024

Overview

Located at 12423 Middlebrook Road in Germantown, MD, this Public Storage facility provides a variety of unit sizes, including small, medium, and large, making it suitable for everything from personal items to larger furniture and business inventory. Situated in the suburban hub of Germantown, where homes often have limited storage space, this facility is an excellent resource for decluttering or managing a big move.

This facility is packed with user-friendly features like drive-up access, first-floor access, and indoor units, offering flexibility and convenience to meet different needs. Need to store your vehicle or recreational gear? There’s parking and RV storage available. Security measures like security cameras, gated entry, and keyless unit access ensure peace of mind. The onsite manager and a kiosk for assistance add an extra layer of customer support.

With perks like contactless renting, online payment, and a retail shop for moving supplies, this facility is ideal for busy individuals or families in Germantown looking for a secure and hassle-free storage solution.

Nearby Storage Units

Storage units in nearby cities

Want to see how Germantown, MD, compares to other places? There are plenty of great options nearby. Montgomery Village, MD, 5 miles away, has 1 self storage facility with rents starting from $103/month. Or you could drive to North Bethesda, MD, just 12 miles distant to find other options, where the cheapest units in the 6 facilities there can be rented for $50/month. In Sterling, VA, just 13 miles away, there are 11 facilities available, offering rents as low as $34/month. Further out, Wheaton, MD (14 miles away), and Kensington, MD (14 miles away), have 1 and 4 facilities, with minimum rents of $94 and $10, respectively.

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Check out storage units in trending cities

Still looking for the ideal storage unit? For more great self storage options you wouldn't have to cross the state border: units can be leased in Baltimore City, MD and Columbia, MD, starting from $8 and $21, respectively. Even more storage is available and with low starting rents, in Frederick, MD ($25), Waldorf, MD ($25) and Silver Spring, MD ($42).

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Browse storage units in all Maryland cities.

Frequently Asked Questions

There is a wide array of amenities available for the storage units that Public Storage - 12423 Middlebrook Road has to offer. These amenities include Indoor, Drive-Up Access, Retail Available, Onsite Manager, Contactless Renting, Security Camera, Gate, Kiosk Available, Parking, Credit Cards Accepted, Keyless Unit Access, First Floor Access, Multi-Level Storage, Online Payment and RV Storage. Most of these amenities can prove to be very useful depending on what you need to store. For example, climate-controlled units can come in handy for keeping sensitive items, drive-up access can make your loading and unloading process easier, and extra security measures will ensure your items are kept safe at all times.

The storage units offered by Public Storage - 12423 Middlebrook Road can satisfy all of your storage needs. Different sizes here range from 25 to 350 square feet. You can go for smaller units if you don't have a lot of items to store, while choosing a larger space is recommended in case you need to store a lot of furniture, bigger items or even vehicles.

The unit size that you should choose obviously depends on how much stuff you need to store. On the one hand, you should think of smaller units (5'x5' or 5'x10') as closets – they can be used to store chairs, lamps, moving boxes and sports equipment, along with smaller pieces of furniture, books and documents.

On the other hand, the 10'x10' and 10'x15' spaces are good for storing larger items of furniture, bicycles and a larger number of possessions. If you need even more space, then 10'x20' and 10'x30' units can easily accommodate the contents of an entire 3- or 4-bedroom house.

Storage units offered by Public Storage - 12423 Middlebrook Road come at a variety of prices, starting from $63 per month for typically smaller units. However, larger spaces can set you back up to $722 a month.

We know that when it comes to self storage, there is nothing more important than quickness and accessibility. Drive-up access is an extremely convenient amenity, as you can park your vehicle right next to your unit, making it significantly easier to load and unload the items you will use storage for. However, drive-up storage units tend to be outdoors, so you might consider indoor storage spaces with climate control if you're looking to keep temperature-sensitive items in peak condition.

Yes, you might, depending on what you need to put in storage. Climate-controlled spaces keep temperatures and humidity levels consistent all the time, which means they are perfect for storing sensitive items. Seeing that a whole host of things can be damaged by varying temperatures and excessive moisture, many people choose to rent climate-controlled units for personal items such as documents, photographs, paintings, collectibles, electronics, wooden furniture, antiques and even vehicles. If you're looking to store such items that are valuable to you, consider renting a climate-controlled unit!