Public Storage - 12423 Middlebrook Road, Germantown, MD 20874
Location:
12423 Middlebrook Road, Germantown, MD 20874
Indoor
Units are located indoors for added protection and convenience
Drive-Up Access
Drive directly up to your unit for easy loading and unloading
Retail Available
Moving and packing supplies available for purchase on-site
Not sure which size you need? Check our size guide to find the perfect fit.
8x10 Self Storage 80 Sq. Ft.
First Floor Access
$226/mo
6x10 Self Storage 60 Sq. Ft.
First Floor Access
$124/mo
5x10 Self Storage 50 Sq. Ft.
First Floor Access
$127/mo
5x5 Self Storage 25 Sq. Ft.
First Floor Access
$95/mo
10x15 Self Storage 150 Sq. Ft.
$442/mo
10x10 Self Storage 100 Sq. Ft.
$265 - $349/mo
10x25 Vehicle 250 Sq. Ft.
Boat Storage Parking RV Storage
$389/mo
No units are currently available.
Amenities & features
- Indoor
- Drive-Up Access
- Retail Available
- Onsite Manager
- Contactless Renting
- Security Camera
- Gate
- Kiosk Available
- Parking
- Credit Cards Accepted
- Keyless Unit Access
- First Floor Access
- Multi-Level Storage
- Online Payment
- RV Storage
Customer reviews
4.8/5
Average rating479
Number of reviewsRead some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.
When I rented my space, customer service said that there would be a lock in my space when I move in and if I bring the lock back, I will get a refund of $20. I went to the customer service location at the public storage located at 12432 middlebrook Rd., Germantown, MD and met the employee working at the location by the name of Adajan Williams, I presented her with my lock and requested a refund, she looked in the computer and said that I did not pay for the lock Therefore, I do not get a refund and at that point, she took my lock and would not give it back and I said no that’s not true because customer service said if I return my lock, I would get a $20 refund, she insisted that I never paid for the lock. I said to her what if I contact customer service when I leave here and customer service say I do get the $20 refund when I return the lock and since you took my lock, I will not have proof of having a lock. She said to me you have 30 days to return the lock and your 30 days have expired and I said how could that be if my move-in date was January 24, 2026 and today’s date is January 31, 2026 , she did not respond and it appeared that she was looking for any excuse to justify not refunding me my $20 therefore at that point I requested that she called customer service right then and there so that we can resolve it, she refused and said she had another customer to take and she wrote down a number and gave it to me, I immediately called customer service while still there and customer service confirmed to her that I was supposed to get the $20 refund in which customer service said that they would escalate this to the district manager and I will be receiving my refund. Adajan made my experience very horrible, and I did not deserve that level of unprofessionalism, customer service from Public Storage. I am never renting from Public Storage again. ... Read more
Sheila B. - 1 February 2026
This review is specific to this location and not to Public Storage as a whole.
1)I reserved my spot in December for a January move in; specifically asking for a climate controlled unit. My day of the move arrives and I show up with a full truck. When I arrive at the unit there is a hole in the roof and no lightbulb. This is on top of the musty smell and overall poor condition of the units. I called customer service and they transferred me to another unit on site.
Even though I wanted climate controlled I accepted this is something I would have to address with another move later on.
Customer service got me another on site unit and I proceeded to unload my truck. I go to put the lock on my unit and the latch is broken! It would not slide so the lock could not be put on.
The website says that the rental office is open from 9-5p on Saturdays but the door was locked and the lights off with no one answering the phone.
Luckily, customer service was able to transfer me to another site and give me what I needed but I still had to load the truck I just had unloaded and drive to the other site.
Mind you, I decided to do a pre-move before I did the major move with movers and the bulk of my furniture. I am paying 150/hr for these movers; if this had happened while I was with them Public Storage would have cost me at least $300.
This review is specific to this location and not to Public Storage as a whole. ... Read more
Christopher L. - 16 January 2026
Caitlin L. - 1 October 2025
The staff at Public Storage has met my storage needs for the past five years. The climate control environment helped to extend the life of my dining room set. If you need any storage needs reach out to Jen. Public Storage is highly recommended to reach your storage needs. ... Read more
Thomas W. - 4 August 2025
Karen - 1 August 2025
This unit was the worst I’ve ever rented I paid a moving company to move my things out of the unit that I paid 7 months for over 2000$ all for all of my things to covered in rat droppings. I feel completely violated and my entire wardrobe along with my kids belongings were placed in this unit. I’ve had to throw almost 1000.00$ worth of my belongings away. I can’t seem to reach anyone on the phone or get a call back and I paid the insurance. My heart is so broken I feel completely disturbed to know how horribly disgusting this place is with no regard to the tenants paying their hard earned money to rent. Would never recommend this place ... Read more
Adriana R. - 26 July 2025
I have never rented a storage unit in all my 65 years of living and this place made it so easy and very helpful. My storage unit was easy to assess and plenty of room to maneuver my vehicle to unload items. ... Read more
patricia c. - 2 February 2025
At this location, I have received exceptional customer service. I felt very much taken care of and I would always recommend this location if everyone any need any storage need or any packing materials. ... Read more
Carletta W. - 20 October 2024
Had to rent a bigger drive up storage space. This place was pretty cool as the app opens the gate. There was a little office at entrance but I'm not sure if anyone is there or what hours they are. The whole place goes by the same hours as the indoor one a bit up the road. 6am-9pm. We got a 10'x15' unit and it was well big inside. It seems secure and clean enough. It's recommended on the website that you sit any cardboard boxes on wooden pallets or something off the floor so that you avoid humidity. There were a bit of fees at rental time I was not told about when making the reservation online. They give you insurance up to $5000 for free for 30 days which is pretty nice. It's like $19.99 a month after. The issue I had was I got it on the last day of the month and they said they'd prorate it so it would count as the payment for the 1st of the month. That's when the rent is due. Cool. What I didn't know was to do that they charged me nearly $30 for that last day of the month. If I would have known obviously I could have just waited the less than 24hrs to rent it on the 1st. I dont mind the prorated fee it just would have been nice if the person over the phone or the email with confirmation would have said that. This size unit was nearly $300 to move in and with insurance will be about $250/month after. Still for the area we needed and the fact we have no choice but to move it's a small price to pay for all our belongings being safe and in one place. ... Read more
Stuart P. - 7 May 2024
I rented a unit here for less than 9 months, I moved across the country temporarily for work. I got a “special deal” on a unit for $56 for 6 months, this special deal ended up being almost $80 for five months then increased to $100. In the end half of my things ended up being destroyed by mouse feces and urine. This place is infested!
Imagine my surprise when I go to reach for a box of my tools and find it wet and covered in mouse poop, then heard them scurrying among my things. I was not storing food, or anything that smelled like food, just some furniture, books, records, and family photos. Not a lot of monetary value but priceless to me.
I ran out of the unit and went to the office afraid to touch anything. Found the one person working there who looked at me up and down in disgust when I told her what happened and rolled her eyes like I could not possibly be inconveniencing her more.
She took some pictures and mumbled something about filing a report on my behalf, which I have not been contacted about. No action came from this and it amounted to nothing.
Had to rent a truck and go to the dump to throw away half of all of my things, over 500 pounds (had to wait 1 hour in slow line at the dump). Closed the unit at the start of this month, they refused to refund me this month’s rate $100 despite the fact my things were destroyed due to the untreated mouse infestation there.
On a minor note:
They did not tell me they added mandatory insurance charge of $20. Once I was across the country and noticed it on my bill, I called to let them know I did not need it, and they refused to do it unless I showed them my policy in writing, in person. Being across the country I found the closest location was hours and hours away, I was charged their insurance needlessly for months before I could do anything about it.
Second, my promotional rate was supposed to last for 6 months, but they cut off my rate after only five months and increased by 25 dollars, $100 a month to have your things destroyed.
Do not rent a unit here if you value your possessions. ... Read more
J - 13 April 2024
Matt M. - 4 March 2024
About this facility
Located at 12423 Middlebrook Road in Germantown, MD, this Public Storage facility offers convenient storage solutions for residents and businesses in the area. With small and medium unit sizes, it caters to a variety of storage needs, from organizing seasonal items to clearing space for home or office renovations. Germantown's mix of suburban homes and growing businesses makes this facility a practical choice for those seeking extra storage space.
This facility is equipped with modern features such as drive-up access, indoor units, and first-floor access, making loading and unloading hassle-free. Security is a priority with features like a security camera, onsite manager, and gated access with keyless unit access for added convenience and peace of mind. For those needing vehicle storage, the available parking options are ideal. The facility also supports contactless renting, and an on-site kiosk is available for easy reservations.
Whether you're decluttering, relocating, or managing business inventory, this Public Storage facility's combination of accessibility and advanced amenities ensures a smooth storage experience. It's perfect for individuals and businesses in the Germantown area.
This facility is equipped with modern features such as drive-up access, indoor units, and first-floor access, making loading and unloading hassle-free. Security is a priority with features like a security camera, onsite manager, and gated access with keyless unit access for added convenience and peace of mind. For those needing vehicle storage, the available parking options are ideal. The facility also supports contactless renting, and an on-site kiosk is available for easy reservations.
Whether you're decluttering, relocating, or managing business inventory, this Public Storage facility's combination of accessibility and advanced amenities ensures a smooth storage experience. It's perfect for individuals and businesses in the Germantown area.
Price comparison
See how this facility's unit prices compare to others in Germantown, broken down by size.
Small $143/mo
Location minimum Location maximum
$53/mo $358/mo
Medium $354/mo
Location minimum Location maximum
$180/mo $473/mo
Large $389/mo
Location minimum Location maximum
$350/mo $1123/mo
Location & walkability
This storage facility is in a highly accessible area with excellent walkability and public transit options.
68
out of 100
Walk Score
Somewhat Walkable
Some errands can be accomplished on foot
47
out of 100
Transit Score
Some Transit
A few nearby public transportation options
51
out of 100
Bike Score
Bikeable
Some bike infrastructure
Neighborhood highlights
Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.
United States Department of Energy
Ledo Pizza
7-Eleven
Dutch Market
7-Eleven
Criswell Honda
Truist
Germantown Emergency Center
Circle K
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Frequently Asked Questions
What kind of unit should I get?
The right storage unit size depends on what you plan to store and how much space you need to move around your items.
5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.
10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.
10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.
If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.
How do you open a storage unit door?
To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.
If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.
Why is self storage security important?
Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.
At Public Storage - 12423 Middlebrook Road, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.
Can you store cars in self storage?
Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.
What can you not put in storage?
For safety reasons, most self storage facilities restrict certain items. These commonly include:
- Hazardous, flammable, or toxic materials
- Perishable food
- Live plants or animals
- Cash, firearms, or irreplaceable valuables
Always check with the facility at 12423 Middlebrook Road for specific restrictions and recommendations.
Contact this property now: