Public Storage - 13015 East Independence Blvd, Matthews, NC 28104

4.7/5 - 488 Reviews
Location:
13015 East Independence Blvd, Matthews, NC 28104
Office hours:
  • Mon-Sun: 6 a.m. - 9 p.m.

Public Storage - 13015 East Independence Blvd, Matthews, NC 28104

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

Unit size details are currently not available for this property. Please contact the property operator for details about available units.

Amenities & features

  • Climate-Controlled
  • Indoor
  • Drive-Up Access
  • Retail Available
  • Onsite Manager
  • Contactless Renting
  • Security Camera
  • Gate
  • Parking
  • Credit Cards Accepted
  • Online Payment

Customer reviews

4.7/5
Average rating
488
Number of reviews

Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

Jenny at the stallings location and Shannon from Indian Trail did such a good job sorting a massive issue that the phone customer service put me in. I could not speak more highly of them. They went above and beyond to make use my needs were met . Thank you both. ... Read more
Wayne A. - 5 June 2026
Jack B. - 31 January 2026
I had an outstanding experience with Allie at Public Storage. Her customer service is top-notch—she’s attentive, courteous, and genuinely eager to help. Allie communicates clearly and promptly, making the process smooth and hassle-free from start to finish. What truly sets her apart is her amazing personality. She’s friendly, upbeat, and approachable, which made me feel welcomed and confident in choosing Public Storage. If you’re looking for someone who combines professionalism with a warm, positive vibe, Allie is the person to see. Highly recommend! ... Read more
Tracey F. - 29 January 2026
I had an amazing experience at this location on 1/17. The manager onsite was more than helpful (I forgot her name ???????) She even drove her car to show me where my storage unit was because I was confused and had no attitude or complaints when assisting me! 10/10 experience and location. Give her a bonus lol!!! ... Read more
Trenyce W. - 20 January 2026
I came in to rent and this is the best storage unit I ever used thus far. The company was clean and has an accessible bathroom when coming and going. Very easy, friendly and accommodative services. Thank you Asia for all your help. I definitely recommend Public Storage for anyone looking for a storage to rent out. ... Read more
Queenz K. - 24 August 2025
Jenny was wonderful! I mean super sweet. She showed my dad and I a storage unit at arrival and when I returned back to the site, she had another one for us to see so that we had options! I appreciate her being so accommodating and friendly. Wonderful customer service! ... Read more
April H. - 28 July 2025
Ms Asia and Ms Jenny were very helpful. Extremely considerate and provided amazing service. They helped me with getting setup and rental started in addition to helping me find the perfect storage unit. I really appreciate their willingness to help and professionalism. Thank you ladies I appreciate you. ... Read more
Darryl W. - 17 May 2025
Erica J. - 9 May 2025
I stopped by the office today to transfer into a smaller unit, and the experience was great from start to finish! Chris, Will, and another team member (I wish I remembered her name!) were incredibly helpful and even took the time to help me pick the perfect size to fit my belongings. The transfer process was smooth and stress-free. I highly recommend this location! ... Read more
Brie M. - 7 May 2025
A absolute garbage dumpster of a company to work with in any way. I signed up for a space to park my van and trailer parked while I make arrangements for it to be sold and told the representative in detail what I was parking there BEFORE signing up. I received a phone call today, three months into having this space telling me only one or the other could be parked in a spot. I literally only bought a 30’ spot to fit the van and the trailer, clearly disclosed this with their call center representative, and then you’re gonna call me give me the hassle of removing and finding an alternate place to park these two items after taking $360 of MY money. Offered to refund the initial sign up fee. If it was worth it to me, this is misrepresentation of your services and you, truly, should either offer me two smaller spots for the same price (they tried to have me pay $150/month versus the $120/month I’m paying now….) So, for $30/month, you’re getting a decreased Google rating from me and I’ll make other arrangements and never use you again (this was my second time using this company for parking my work vehicle and definitely the last time you’ll get a dime from me. ... Read more
Shane A. - 25 March 2025
I can honestly say that this is probably the absolute worst ran, most pathetic business I have encountered in 40+ years. I would advise anyone needing a storage space to reconsider this location. I have had up to 5 units here over the last 3 years. The current unit I rent is an XL size. I have had it since April of 2023. Since the day I moved in, one of the main ceiling lights has been burned out. I have asked for the last 20 MONTHS to have it fixed, and after 6 "maintenance requests", they still will not fix it. I pay over $400 a month for the unit, and they can't even provide proper lighting. The District Manager has been "assuring" me that it will be fixed ASAP. And month ago, he completely stopped to e-mails. This is just the latest issue in a string of many, including have had my unit broken into in 2022. Don't expect to get any help when you encounter a problem here. You've been warned. Loyal customers mean nothing to this company. Would give zero stars if I could. ... Read more
Adi P. - 24 February 2025
I wrote a really bad review based off my experience the last month, but I wanted to update it and share my experience with Mr. Blackwell. Mr. Blackwell came in and we went into detail about my couch getting mold on it, we spoke about previous leadership before Mr. Blackwell came in. I honestly want to say this new leadership that came in showed empathy, honesty, and integrity. Mr. Blackwell should’ve been at this position before Mr. Parks because he actually gave a damn. He genuinely cared and listened to my concerns and frustrations. So whoever Mr. Blackwell reports too, please keep this guy on your team. This man right here knows how to deal with disgruntled customers. He genuinely listens and really does care. ... Read more
Felix J. - 24 January 2025
I met two staff on my move in date and were very professional and cautious.They attended to my needs promptly. The storage rooms and the facility in general are neat well kept. Jessica and Asia were really nice, very helpful and Assisted me in setting up my online portal They are very resourceful. ... Read more
Eric I. - 15 December 2024
Hello! I had recently visited to see how Public Storage worked. I had 0 knowledge and just needed to get my dad’s old stuff out of my sight. Thankfully Jessica had been there to explain it all, get me all set up, and ready to rock and roll! ... Read more
Emma B. - 30 November 2024

About this facility

Located at 13015 East Independence Blvd in Matthews, NC, this Public Storage facility offers small units ideal for those looking to store essentials without taking up space at home. Perfect for the growing Matthews community, where suburban homes and apartments often need extra storage for seasonal items, business inventory, or personal belongings.

This facility features climate-controlled units, protecting sensitive items from the humid summers and fluctuating temperatures often seen in North Carolina. Customers can choose between indoor access for added protection or drive-up access for convenient loading and unloading directly from their vehicles. The property also includes parking options for cars and smaller vehicles, and security is prioritized with security cameras and an onsite manager.

For added convenience, this location supports contactless renting and online payment, making it easy to manage your storage unit anytime. A retail section with moving supplies ensures you’re fully equipped when organizing your space. This facility is an excellent choice for residents and businesses seeking secure, accessible, and flexible storage solutions.

Location & walkability

This storage facility is in an area with minimal walkability and limited public transit options. A personal vehicle is recommended for most trips.

21

out of 100

Walk Score

Car-Dependent

Almost all errands require a car

28

out of 100

Bike Score

Somewhat Bikeable

Minimal bike infrastructure

Walk Score®: 21, Bike Score®: 28

Neighborhood highlights

Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

  • InTown Suites

    Services 0.17 miles

  • Quality Inn & Suites Matthews - Charlotte

    Services 0.17 miles

  • Atrium Health Union West

    Services 0.3 miles

  • Country Inn & Suites

    Services 0.58 miles

Frequently Asked Questions

The right storage unit size depends on what you plan to store and how much space you need to move around your items.

5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

The facility at 13015 East Independence Blvd is accessible during regular access hours, typically Mon-Sun: 6 a.m. - 9 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

At Public Storage - 13015 East Independence Blvd, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

For safety reasons, most self storage facilities restrict certain items. These commonly include:

  • Hazardous, flammable, or toxic materials
  • Perishable food
  • Live plants or animals
  • Cash, firearms, or irreplaceable valuables

Always check with the facility at 13015 East Independence Blvd for specific restrictions and recommendations.

Storage units for rent – StorageCafe
Contact this property now: