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Public Storage - 13015 East Independence Blvd, Matthews, NC 28104

Self Storage
4.7/5 - 479 Reviews
Location:
13015 East Independence Blvd, Matthews, NC 28104
Unit size details are currently not available for this property. Please contact the property operator for details about available units.

Amenities

  • Climate-Controlled
  • Indoor
  • Drive-Up Access
  • Retail Available
  • Onsite Manager
  • Contactless Renting
  • Security Camera
  • Gate
  • Parking
  • Credit Cards Accepted
  • Online Payment

What customers are saying

4.7/5 - 479 Reviews

Read some helpful reviews of Public Storage at 13015 East Independence Blvd, shared by real renters with genuine experiences and honest opinions.

I had an outstanding experience with Allie at Public Storage. Her customer service is top-notch—she’s attentive, courteous, and genuinely eager to help. Allie communicates clearly and promptly, making the process smooth and hassle-free from start to finish. What truly sets her apart is her amazing personality. She’s friendly, upbeat, and approachable, which made me feel welcomed and confident in choosing Public Storage. If you’re looking for someone who combines professionalism with a warm, positive vibe, Allie is the person to see. Highly recommend! ... Read more
Tracey F. - 29 January 2026
I had an amazing experience at this location on 1/17. The manager onsite was more than helpful (I forgot her name ???????) She even drove her car to show me where my storage unit was because I was confused and had no attitude or complaints when assisting me! 10/10 experience and location. Give her a bonus lol!!! ... Read more
Trenyce W. - 20 January 2026
I came in to rent and this is the best storage unit I ever used thus far. The company was clean and has an accessible bathroom when coming and going. Very easy, friendly and accommodative services. Thank you Asia for all your help. I definitely recommend Public Storage for anyone looking for a storage to rent out. ... Read more
Queenz K. - 24 August 2025
Jenny was wonderful! I mean super sweet. She showed my dad and I a storage unit at arrival and when I returned back to the site, she had another one for us to see so that we had options! I appreciate her being so accommodating and friendly. Wonderful customer service! ... Read more
April H. - 28 July 2025
Ms Asia and Ms Jenny were very helpful. Extremely considerate and provided amazing service. They helped me with getting setup and rental started in addition to helping me find the perfect storage unit. I really appreciate their willingness to help and professionalism. Thank you ladies I appreciate you. ... Read more
Darryl W. - 17 May 2025
Erica J. - 9 May 2025
I stopped by the office today to transfer into a smaller unit, and the experience was great from start to finish! Chris, Will, and another team member (I wish I remembered her name!) were incredibly helpful and even took the time to help me pick the perfect size to fit my belongings. The transfer process was smooth and stress-free. I highly recommend this location! ... Read more
Brie M. - 7 May 2025
A absolute garbage dumpster of a company to work with in any way. I signed up for a space to park my van and trailer parked while I make arrangements for it to be sold and told the representative in detail what I was parking there BEFORE signing up. I received a phone call today, three months into having this space telling me only one or the other could be parked in a spot. I literally only bought a 30’ spot to fit the van and the trailer, clearly disclosed this with their call center representative, and then you’re gonna call me give me the hassle of removing and finding an alternate place to park these two items after taking $360 of MY money. Offered to refund the initial sign up fee. If it was worth it to me, this is misrepresentation of your services and you, truly, should either offer me two smaller spots for the same price (they tried to have me pay $150/month versus the $120/month I’m paying now….) So, for $30/month, you’re getting a decreased Google rating from me and I’ll make other arrangements and never use you again (this was my second time using this company for parking my work vehicle and definitely the last time you’ll get a dime from me. ... Read more
Shane A. - 25 March 2025
I can honestly say that this is probably the absolute worst ran, most pathetic business I have encountered in 40+ years. I would advise anyone needing a storage space to reconsider this location. I have had up to 5 units here over the last 3 years. The current unit I rent is an XL size. I have had it since April of 2023. Since the day I moved in, one of the main ceiling lights has been burned out. I have asked for the last 20 MONTHS to have it fixed, and after 6 "maintenance requests", they still will not fix it. I pay over $400 a month for the unit, and they can't even provide proper lighting. The District Manager has been "assuring" me that it will be fixed ASAP. And month ago, he completely stopped to e-mails. This is just the latest issue in a string of many, including have had my unit broken into in 2022. Don't expect to get any help when you encounter a problem here. You've been warned. Loyal customers mean nothing to this company. Would give zero stars if I could. ... Read more
Adi P. - 24 February 2025
I wrote a really bad review based off my experience the last month, but I wanted to update it and share my experience with Mr. Blackwell. Mr. Blackwell came in and we went into detail about my couch getting mold on it, we spoke about previous leadership before Mr. Blackwell came in. I honestly want to say this new leadership that came in showed empathy, honesty, and integrity. Mr. Blackwell should’ve been at this position before Mr. Parks because he actually gave a damn. He genuinely cared and listened to my concerns and frustrations. So whoever Mr. Blackwell reports too, please keep this guy on your team. This man right here knows how to deal with disgruntled customers. He genuinely listens and really does care. ... Read more
Felix J. - 24 January 2025
I met two staff on my move in date and were very professional and cautious.They attended to my needs promptly. The storage rooms and the facility in general are neat well kept. Jessica and Asia were really nice, very helpful and Assisted me in setting up my online portal They are very resourceful. ... Read more
Eric I. - 15 December 2024
Hello! I had recently visited to see how Public Storage worked. I had 0 knowledge and just needed to get my dad’s old stuff out of my sight. Thankfully Jessica had been there to explain it all, get me all set up, and ready to rock and roll! ... Read more
Emma B. - 30 November 2024

Overview

This Public Storage facility, located at 13015 East Independence Blvd in Matthews, NC, offers small storage units ideal for personal or seasonal needs. Whether you’re decluttering your home or need extra space for smaller items, these units are a convenient solution in this growing suburban area.

With climate-controlled units, this facility helps protect sensitive belongings from North Carolina’s fluctuating temperatures and humidity. You’ll also find indoor units for added protection and drive-up access for seamless loading and unloading. Parking is available for car storage, and the property is equipped with security cameras as well as an onsite manager for added security and peace of mind. The gate ensures controlled access, making it easy to retrieve your items as needed.

This facility also stands out with its contactless renting options, making reservations straightforward and hassle-free. Convenient payment features like online payment and credit card acceptance allow for flexible account management. Retail moving supplies are available on-site, offering a one-stop solution for packing and storage. Perfect for residents of Matthews or those relocating to the area, this facility combines convenience and security for any short- or long-term storage needs.

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Storage units in nearby cities

Want to see how Matthews, NC, compares to other places? There are plenty of great options nearby. Indian Trail, NC, 6 miles away, has 5 self storage facilities with rents starting from $38/month. Or you could drive to Mint Hill, NC, just 8 miles distant to find other options, where the cheapest units in the 2 facilities there can be rented for $28/month. In Pineville, NC, just 11 miles away, there are 3 facilities available, offering rents as low as $22/month. Further out, Waxhaw, NC (12 miles away), and Monroe, NC (13 miles away), have 4 and 11 facilities, with minimum rents of $32 and $27, respectively.

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Check out storage units in trending cities

Still looking for the ideal storage unit? For more great self storage options you wouldn't have to cross the state border: units can be leased in Charlotte, NC and Raleigh, NC, starting from $12 and $15, respectively. Even more storage is available and with low starting rents, in Winston - Salem, NC ($15), Greensboro, NC ($12) and Durham, NC ($18).

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Frequently Asked Questions

There is a wide array of amenities available for the storage units that Public Storage - 13015 East Independence Blvd has to offer. These amenities include Climate-Controlled, Indoor, Drive-Up Access, Retail Available, Onsite Manager, Contactless Renting, Security Camera, Gate, Parking, Credit Cards Accepted and Online Payment. Most of these amenities can prove to be very useful depending on what you need to store. For example, climate-controlled units can come in handy for keeping sensitive items, drive-up access can make your loading and unloading process easier, and extra security measures will ensure your items are kept safe at all times.

The unit size that you should choose obviously depends on how much stuff you need to store. On the one hand, you should think of smaller units (5'x5' or 5'x10') as closets – they can be used to store chairs, lamps, moving boxes and sports equipment, along with smaller pieces of furniture, books and documents.

On the other hand, the 10'x10' and 10'x15' spaces are good for storing larger items of furniture, bicycles and a larger number of possessions. If you need even more space, then 10'x20' and 10'x30' units can easily accommodate the contents of an entire 3- or 4-bedroom house.

We know that when it comes to self storage, there is nothing more important than quickness and accessibility. Drive-up access is an extremely convenient amenity, as you can park your vehicle right next to your unit, making it significantly easier to load and unload the items you will use storage for. However, drive-up storage units tend to be outdoors, so you might consider indoor storage spaces with climate control if you're looking to keep temperature-sensitive items in peak condition.

Yes, you might, depending on what you need to put in storage. Climate-controlled spaces keep temperatures and humidity levels consistent all the time, which means they are perfect for storing sensitive items. Seeing that a whole host of things can be damaged by varying temperatures and excessive moisture, many people choose to rent climate-controlled units for personal items such as documents, photographs, paintings, collectibles, electronics, wooden furniture, antiques and even vehicles. If you're looking to store such items that are valuable to you, consider renting a climate-controlled unit!