Manhattan Mini Storage - 78 Walker Street, New York, NY 10013

4.6/5 - 89 Reviews
Location:
78 Walker Street, New York, NY 10013
Office hours:
  • Mon-Fri: 9 a.m. - 7 p.m.
  • Sat-Sun: 9 a.m. - 6 p.m.

Manhattan Mini Storage - 78 Walker Street, New York, NY 10013

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Retail Available

    Moving and packing supplies available for purchase on-site

Unit size details are currently not available for this property. Please contact the property operator for details about available units.

Amenities & features

  • Climate-Controlled
  • Indoor
  • Retail Available
  • Onsite Manager
  • Contactless Renting
  • Security Camera
  • Gate
  • Parking
  • Multi-Level Storage
  • Online Payment

Customer reviews

4.6/5
Average rating
89
Number of reviews

Read some helpful reviews of Manhattan Mini Storage, shared by real renters with genuine experiences and honest opinions.

Clarence was fantastic to work with! He was friendly, professional, and made the entire storage process easy and stress-free. You can tell he really cares about providing great service. I highly recommend this facility because of him. ... Read more
Elle J. - 10 February 2026
Alexander T. - 10 January 2026
Gonzalez d. - 26 August 2025
Overall it was an excellent experience. The staff who helped me - Clarence and Marvin - were excellent! The facility and my unit was in great shape. Checking in was fast and easy. The only improvement I can see is the difficulty in parking on the street aside from that it was all good! ... Read more
Mike I. - 7 August 2025
As a second year NYU student, I was pretty happy that a storage unit was right around the corner from my dorm - I’ll probably be taking a semester abroad, so it made sense to keep my stuff at the 78 Walker location for easy and safe access. Also, I’m a musician and it was important to store my instruments somewhere safe, where they would not take up too much room in my tiny room. My mom made an appointment to check in on Sunday, June 1. The Manhattan Mini Storage website and confirmation email all clearly state that the facility’s hours were 8am to 8pm. Upon arriving at 6pm, there was nobody at the front desk. After waiting, knocking on the front door, and trying to find a different point of entry, we called the phone number listed prominently on all their signage. A woman picked up and confirmed they “should be open” and attempted to connect us to someone to rectify the situation. We called her three times and every single time, the “connection” would ring repeatedly before hanging up. Subsequent calls didn’t work at all; after inputting a one to prompt help in English, the machine would repeatedly say “your answer was not received. Please try again.” It was almost as if they intentionally designed this process to be as aggravating as possible. Whoever left their station to screw us over did position some business cards on the front desk that we could make out a phone number on. We called that number, which connected us to corporate, where some completely hapless guy tried to play middleman between us and the regional manager. His solutions? Either wait until tomorrow, “when they’d be happy to connect,” or move all of our stuff to the closest Manhattan Mini Storage location. Keep in mind this is several guitars, a keyboard, and personal effects - this stuff was not easy to move in the first place - not to mention two Uber XLs that transported it and left us on the sidewalk cost over $70 total. Knowing full well this corporate guy couldn’t help us, we asked to be connected to the aforementioned regional manager, who refused to talk. Again, it’s like they designed this process to be as aggravating as possible. So now we’re sitting on the street that smells like urine, with a mentally ill man yelling nonsense at passersby just a few blocks away, with several bags of stuff, with our only option being to move it back. We ended up hauling most of it back home, with another portion to a dorm room in Brooklyn - so we didn’t just waste almost $150 in transit, now everything is scattered across NYC, we have no storage, and these guys couldn’t even guarantee us a full refund. We understand that emergencies happen but it would have taken maybe ninety seconds for whomever was in charge of the office to call, send an email, or even a text to say they had to close early and apologize for the inconvenience. Instead, all we got was a runaround from a call center that repeatedly transferred us to nowhere, an automated answering machine that simply didn’t work, and some guy who was so obviously and completely out of his element that it was clear that management was just using him as a pain sponge. I’ve never in my life witnessed customer service to be this subpar, and frankly, pathetic. We have referred them to the Better Business Bureau and as an RA, I will be telling many of the residents in my hall to steer clear. The unique mix of incompetence and carelessness is not worth any level of convenience they may afford. Stay away. ADDENDUM: This morning (day after yesterday’s fiasco), they called my mother at 7:50am (unprofessional behavior #529158710) so say “Oh, uh so nobody told you that the hours on weekends are different, we close at six.” Well first off, no - nobody told us that. The hours listed WERE ON THEIR CONFIRMATION EMAIL. No apologies, no offers of compensation for our time, effort, or cab rides, just a complete and utter lack of accountability. Truly a pathetic, pathetic company. ... Read more
Ping S. - 3 June 2025
One would think it would be easy to run a place like this - if you think about it, they really only need 1-2 staff members at a time. It would take a special kind of incompetence to drop the ball at a storage facility, but that’s exactly what they managed to do at this location. We had an appointment to check in two carloads of stuff here on Sunday, June 1st. My wife got confirmation via email (supported by their website and entire online footprint) that their hours were indeed 8am to 8pm. So imagine our surprise that after arriving at 6pm, there was nobody there. The doors were locked, the office was uninhabited (though the lights were on and the inside door wide open), and loud knocks at the front went unanswered. We looked around for other entrances, waited for anyone to go in or out, but…nothing. After 10-15 minutes, we called the number listed out front and were greeted by an operator that said yes, they are open and yes, someone should be there. She tried to connect us three or four times (I don’t remember because both my wife and I were calling), but every time she “transferred” us, the phone would ring 5-6 times then disconnect. Eventually, the woman stopped picking the phone up and the automated service that picked up did not work. After punching in one for instructions in english, the system would say “we did not receive your answer. Please try again later.” So imagine you’re there, with two carloads of stuff, including several instruments that all together are probably worth over a thousand dollars. Two uber XLs full of cargo are also just sitting there, on the sidewalk, with the sun going down, the street smelling like bodily fluids, and NYC characters half a block away yelling nonsense at nobody in particular. Eventually, we see a business card on the inside with a phone number listed, which connects us to corporate. Whatever poor intern they had working sales tried pitifully to be the middle man, telling us that “there was an emergency, and the regional manager "would be happy to connect TOMORROW." Another option would be to pack it all up and move to another one of our close-by facilities.” Well, no thanks dude, not only did we just drop $80 bucks in cab fares to get here, we spent half the day packing, loading, and moving hundreds of pounds down 13 flights to get here. Now you want us to pack up again and go to another one of your locations that’s probably unstaffed also? No thanks. The lack of apology, remorse, or anything solutions-oriented was abysmal and I personally think you’d have to try hard to project worse customer service. I realize he was just being the middleman between us and the regional manager, who refused to help, but this was infuriating levels of incompetence. After over an hour of sitting on the sidewalk, with all our stuff, getting the runaround from a customer service line that doesn’t work, some sales intern relaying messages to a manager who’s probably off drinking johnny walker blue at The Smith, we pack up our stuff and figure out other places to disperse it - mostly back home, some to a dorm in Brooklyn, which was another $80 in cab fares. No talk of compensation for our effort or time, no effort to compromise or problem solve, just a lack of accountability and a powerless rube relaying messages from a manager who clearly didn’t give a shit that he was completely screwing over customers. I think if I hadn’t seen a prominently placed security camera behind the front desk, I might have thrown a brick through the window. So we moved our stuff again, and 13 hours later at 7:51am, someone on their team had the audacity to call and say “uh…nobody told you that our office hours are different on the weekends, we actually close at six.” Well that’s really helpful (no apology) a day late, at a completely unserious hour, with again no offering of compensation or even an apology. There was no guarantee of a refund on the phone and we have reported them to the Better Business Bureau. Take your business elsewhere, they are ABYSMAL. ... Read more
Eric M. - 3 June 2025
I needed extra storage immediately. I rented a space on the 5th floor. The elevator has been out of service for days. This facility will not reimburse me for the time the elevator is broken. They expect me to carry 50 storage boxes up five flights of stairs. Ridiculous! They cannot tell me when the elevator will be fixed. I’m out. Terrible customer service. DO NOT RENT SPACE HERE. ... Read more
Heather A. - 29 May 2025

About this facility

Located at 78 Walker Street in the heart of New York City’s bustling Tribeca neighborhood, this Manhattan Mini Storage facility offers small units ideal for urban dwellers who need extra space. With many apartments in the area being compact, this facility provides a practical solution for storing seasonal items, documents, or other essentials.

This facility is equipped with climate-controlled units, ensuring protection from New York's temperature fluctuations—perfect for storing temperature-sensitive belongings. The indoor and multi-level storage setup offers added convenience, especially during inclement weather. Security is a priority, with security cameras monitoring the premises and an onsite manager available for assistance. For those with vehicles, parking is available, enhancing accessibility for customers who need to load and unload items.

The facility also supports modern conveniences with contactless renting, online payment options, and a retail section for moving supplies. This Manhattan Mini Storage facility is perfect for busy city residents seeking secure, hassle-free storage with excellent urban accessibility.

Location & walkability

This storage facility is in a highly accessible area with excellent walkability and public transit options.

100

out of 100

Walk Score

Walker's Paradise

Daily errands do not require a car

100

out of 100

Transit Score

Rider's Paradise

Public transit works well for most trips

93

out of 100

Bike Score

Biker's Paradise

Biking is practical for everyday travel

Walk Score®: 100, Transit Score®: 100, Bike Score®: 93

Neighborhood highlights

Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

  • Best Western Plus Soho Hotel

    Services 0.02 miles

  • August Gatherings

    Food & Drinks 0.03 miles

  • Walker Hotel Tribeca

    Services 0.03 miles

  • McDonald's

    Food & Drinks 0.03 miles

  • Au Cheval Diner

    Food & Drinks 0.03 miles

  • Sawada Coffee

    Food & Drinks 0.03 miles

  • Buy-Rite Pharmacy

    Services 0.04 miles

  • 7-Eleven

    Grocery Stores 0.04 miles

  • OriginsNYC

    Shopping 0.04 miles

Frequently Asked Questions

The right storage unit size depends on what you plan to store and how much space you need to move around your items.

5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

The facility at 78 Walker Street is accessible during regular access hours, typically Mon-Fri: 9 a.m. - 7 p.m., Sat-Sun: 9 a.m. - 6 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

At Manhattan Mini Storage - 78 Walker Street, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

For safety reasons, most self storage facilities restrict certain items. These commonly include:

  • Hazardous, flammable, or toxic materials
  • Perishable food
  • Live plants or animals
  • Cash, firearms, or irreplaceable valuables

Always check with the facility at 78 Walker Street for specific restrictions and recommendations.

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