Public Storage - 1677 Penfield Road, Rochester, NY 14625

4.8/5 - 133 Reviews
Location:
1677 Penfield Road, Rochester, NY 14625
Office hours:
  • Mon-Sun: 9:30 a.m. - 5 p.m.

Public Storage - 1677 Penfield Road, Rochester, NY 14625

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator Roll-Up First Floor Access
    $155/mo
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $150/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $176/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $253 - $263/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $229 - $266/mo
    10x30 Vehicle 300 Sq. Ft.
    Boat Storage Roll-Up Drive-up Access Outdoor Access Parking RV Storage
    $361/mo
    10x25 Vehicle 250 Sq. Ft.
    Boat Storage Roll-Up Drive-up Access Outdoor Access Parking RV Storage
    $275/mo
    10x20 Vehicle 200 Sq. Ft.
    Climate-Controlled Car Storage Roll-Up Drive-up Access Outdoor Access Parking
    $339/mo
    10x20 Vehicle 200 Sq. Ft.
    Car Storage Roll-Up Drive-up Access Outdoor Access Parking
    $257/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Parking
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment
    • RV Storage

    Customer reviews

    4.8/5
    Average rating
    133
    Number of reviews

    Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

    I am very happy with my experience with public storage this go around. Mrs.Sherry has been very helpful and accommodating and understanding . I'm very thankful there are still caring people in this world . If you need a storage unit I definitely recommend 1420 carter street location as your #1 choice you will not be disappointed. ... Read more
    Sara D. - 6 October 2025
    I worked with Amanda at the Penfield location. Outstanding customer service! Amanda was pro active and called me directly as she noticed I had unsuccessfully attempted to rent a storage unit online. When I came in she was incredibly helpful and informative. She went out of her way to show me the best options for my needs! Great experience overall! ... Read more
    Nicholas R. - 21 August 2025
    Celia D. - 31 March 2025
    If I could give zero stars I would for PM Eri!! She was very rude over the phone and refused to answer any of my questions!!! I would not recommend going to her site if you want good customer service!!! I’ve never had a problem with the other two public storage sites. Just this one ... Read more
    Soleil H. - 16 January 2025
    It was a lot better under life storage. They are now more expensive, have pretty limited hours, and I personally detest entering in my code just to leave (it used to be an automatic gate on the way out). The climate controlled interior is barely better than outside in the winter. My hands went numb in the building late December. There are only two parking spots at the storage building, so it fills up quickly if you have bad timing. The facility itself is well kempt. The garage doors work well and the elevator is very good. I just dropped a star, because hours are only until 9 now. Be sure to bring your own insurance, because they charge up the wazoo and it's mandatory. ... Read more
    Bill M. - 14 December 2024
    If i could give 0 stars i would. DO NOT RENT A STORAGE LOCKER FROM HERE PLEASE. I care about the general public and humans as a whole, and im genuinely trying to do you a solid, LOOK ELSEWHERE. You will find better, CLEANER, more accessible storage facilities around. This place just bought out a previous owner, and they uped their rates by over $120. $120!!!!! They stopped cleaning the hallways, bathrooms, and units themselves when one gets flipped to a new customer. Their customer support is non existent, and heres the biggest and most shocking kicker of all; YOU DO NOT HAVE ACCESS TO YOUR OWN BELONGINGS AFTER 9PM 7 DAYS A WEEK. Thats right i found out the hard way, i was moving out, and i have 2 to 3 loads left to go, and 9pm hit and got locked out. I had to pay another entire month ($283) to get the final possessions of my dead girlfriends mother out of the unit. These people are crooks operating within the confines of the law. I beg you do not give them business. ... Read more
    Frankie D. - 8 December 2024
    Ambrosia is absolutely wonderfull. She helped me with the process so easily. Helped with the gate code ( yes I did not this the #) she did not make me feel stupid or anything. I hope to always deal with her! ... Read more
    heidi m. - 23 November 2024

    About this facility

    This Public Storage facility, located at 1677 Penfield Road in Rochester, NY, provides storage solutions designed to meet a variety of needs. With small, medium, and large units available, there's plenty of flexibility for individuals or businesses looking to store anything from seasonal items to larger furniture or inventory. Units are equipped with roll-up doors for easy access, and many are climate-controlled, making them ideal for protecting temperature-sensitive items during Rochester's cold winters and humid summers.

    Convenience is a priority here, with features like elevators, drive-up access, and first-floor access simplifying loading and unloading. This facility also offers indoor storage to protect your belongings from the elements and secure parking options, including RV storage, for vehicles of various sizes. With multiple security cameras and an onsite manager, this location prioritizes safety and peace of mind.

    For added ease, this facility provides contactless renting, online payment options, and a variety of moving supplies available for purchase on-site. Whether you're downsizing, moving, or just need extra room, this Public Storage facility offers comprehensive features to accommodate most storage needs.

    Price comparison

    See how this facility's unit prices compare to others in Penfield, broken down by size.

    Small $160/mo
    Location minimum Location maximum
    $91/mo $236/mo
    Medium $241/mo
    Location minimum Location maximum
    $192/mo $299/mo
    Large $308/mo
    Location minimum Location maximum
    $250/mo $669/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    48

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    39

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 48, Bike Score®: 39

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Charley Brown's Restaurant

      Food & Drinks 0.02 miles

    • Europa Deli

      Grocery Stores 0.07 miles

    • Europa Café & Bakery

      Food & Drinks 0.07 miles

    • Donna Marie's Gluten Free Bakery

      Grocery Stores 0.08 miles

    • Extreme Gifts

      Shopping 0.08 miles

    • Aurora

      Food & Drinks 0.09 miles

    • The Original Steve's Diner

      Food & Drinks 0.09 miles

    • Michael's Valley Grill

      Food & Drinks 0.09 miles

    • Penfield Cleaners & Coin Laundry

      Shopping 0.11 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 1677 Penfield Road is accessible during regular access hours, typically Mon-Sun: 9:30 a.m. - 5 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 1677 Penfield Road, available security amenities may include Security Camera, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 1677 Penfield Road for specific restrictions and recommendations.

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