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Store Space Self Storage - 14 Railroad Street, Rochester, NY 14609

4.7/5 - 682 Reviews
Location:
14 Railroad Street, Rochester, NY 14609
Office hours:
24/7 ACCESS
  • Mon-Sun: 9 a.m. - 5:30 p.m.
24/7 ACCESS

Store Space Self Storage - 14 Railroad Street, Rochester, NY 14609

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • 24 hour access

    Access your unit any time, day or night, when available

Unit size details are currently not available for this property. Please contact the property operator for details about available units.

Amenities & features

  • Climate-Controlled
  • Indoor
  • 24 hour access
  • Drive-Up Access
  • Retail Available
  • Onsite Manager
  • Truck Rentals
  • Contactless Renting
  • Security Camera
  • Gate
  • Credit Cards Accepted
  • Multi-Level Storage
  • Online Payment
  • RV Storage

Customer reviews

4.7/5
Average rating
682
Number of reviews

Read some helpful reviews of Store Space Self Storage, 14 Railroad Street, Rochester, NY 14609, shared by real renters with genuine experiences and honest opinions.

Cheap air controlled storage. No hassle, I managed my storage from another city n had no problem just moving out. Lisa even offered me a plan B incase I didn't get out in time. She is a great employee n makes it very welcoming ... Read more
Kim R. - 6 August 2026
D B. - 11 July 2026
Definitely one of, if not, the best storage company I've communicated with. Lisa is one of the most helpful people I've ever met. Giving direction, tips, advice & making the environment friendly during our time there. Hadn't had a single problem moving everything in, out and around for as long as I needed to. Couldn't be more grateful?? ... Read more
Mr B. - 8 July 2026
Adrian S. - 10 January 2026
Shadayd D. - 20 November 2025
Jessica P. - 30 October 2025
Robert H. - 29 October 2025
I rented a unit for about 2 yrs at the 14 Railroad Ave location in Rochester NY. I had to move because I am moving about an hour away. When leaving I had the pleasure of meeting Lisa the new manager for this location. She was very professional and kind. She wanted to find a facility closer to where I was moving but I'm in an area they don't have any units. She answered my many calls for random things and was very accommodating even though I was moving out. If I ever need a unit in an area that she's managing.. she WILL be hearing from me. She really cares about her renters. ... Read more
Someone A. - 6 October 2025
I’ve been a resident at this Storage for almost a year now and I have 0 complaints ! The property Manger Lisa has ALWAYS been so helpful and polite to me 10/10 customer service. She goes above and beyond to make sure customers are satisfied and the building is safe & clean thanks Store Space Rochester keep up the amazing work. ... Read more
Phillip D. - 19 August 2025
Lisa is very kind and will go out of her way to help her costumers. It's a pleasure knowing her! I am extremely satisfied with her awesome costumer service & the store space facility is very clean! Thanks for a great storage experience! ... Read more
Strawberry a. - 17 August 2025
Amy C. - 17 August 2025
I went to this facility with a friend and go desperately needed a unit because she had to move out of her apartment. Lisa helped us to find a unit that worked for her. Lisa was very kind. The unit was clean as was the rest of the building. Definitely made such a traumatic situation a little better. Thank you Lisa we will definitely recommend your store to anyone who needs storage ... Read more
Jamie V. - 30 July 2025
I had a fantastic experience with The staff at store base shelf storage. The staff was incredibly attentive, the product exceeded my expectations in quality, and the billing was transparent. I highly recommend Store space shelf storage If you guys need any storage units, great location, and great prices. ... Read more
Lemont L. - 30 July 2025
This location is the best in my opinion. The staff there (especially Lisa) is very attentive and accommodating and they will make sure the transition to your storage is smooth and stress free THANK YOU SO MUCH LISA! And your team! ... Read more
Tenitia C. - 30 July 2025
I wrote a five star review two months ago in a “this for that” exchange, where I was told that they’d help me if I wrote a 5 star review on google. When I signed up for this unit for $50, they advertised that the first month would be highly discounted. “Month”. So I expected my first $50 payment for be for an entire month because that’s the deal advertised. It was not. That was only for a week of the month because it was “prorated” for how long I used it. So I never got any deal, which is the reason my I had chosen this storage space. I had expected that the price I was paying would get me a months rent, though I belittled myself after finding out differently thinking I had missed something and was just being stupid. I realized this was wrong when I needed to go in my space but I had been locked out for nonpayment but I was confused because I had only been there a little over a week or two, so I didn’t know why I needed to make another payment when I signed up under the guise that I was getting a discounted MONTH. I let it slide under the belief that it was my fault and overlooked it, even though the site always lists deals for new users so I had no reason to believe I was only paying for a week and not for the discounted rate, but Lisa told me she would “help me out” and let me into my unit if I left a good review on Google and told her when I’d paid. So I did just that. I have now had a negative experience with them and not returning calls but then getting mad at me for “not calling for another week” as if it was unreasonable to expect someone to return a call when I left a voicemail asking for one back. I was told by Andrea of her life circumstances that even she would still be persistent with calling because “that’s no excuse”. When I inquired if she was saying that my life circumstances that she didn’t know about were “not an excuse” and she denied and argued like that was a crazy assumption and she was saying that it applied to HER, which I don’t know why she’d state that if she wasn’t saying that whatever I was going through was comparable to her circumstances not being an excuse to her. I have a lot that I’m unhappy with but I do want to state that five star reviews, like mine, may be coerced and not truly accurate. This past interaction was unacceptable. It is not unreasonable to expect a call back or to be gaslit into thinking that you should be persistently calling for a need despite any circumstances because it’s “not an excuse”. I am so wildly disappointed. ... Read more
Lindsay B. - 21 July 2025
Tati is the best she help me find a unit and did mind that fact my special needs son cause me to make over 40+ different online reservation ?? without even knowing! She also knows sign language and I witness hearing interacting with hard of hearing customer which honestly surprise me! Her personality is just what u need whenever ur down from putting all urstuff in storage! ... Read more
Lauren B. - 6 April 2025
Miani C. - 28 March 2025
Store Space on Railroad St in Rochester is a great place for storage! The facility is clean, secure, and well-maintained. The store manager is extremely helpful and goes above and beyond to assist customers. Highly recommend for anyone in need of reliable storage. ... Read more
Willie T. - 27 February 2025
Very disappointed in the situation I had at this location. My lock was cut off and a different lock was put on (same lock that company sells) and I was asked to give a 5 star review to avoid paying a $40 cut off fee. I then decided I didn’t want to use this unit anymore because it seems sketchy and asked to move out. I wasn’t given any paper work and Tatai said I would not be able to get any refund for moving out early. Not to mention while I was there another person called with the same issue.Very disappointing and I would not rent there again. ... Read more
Tia - 8 February 2025
I’m really happy with the service I received at self storage at the Railroad Street location. When I was moving out of my old apartment I needed a place to hold my stuff temporarily while in between houses. Dorothy was a great help and made it a fast and easy process to get a storage unit. She helped me to upgrade my unit to a bigger one since mine was too small and was very helpful and knowledgeable. She even called me to make sure that I’m all caught up with payments and have the appropriate lock on my unit. Dorothy always has a good attitude and you can tell she works hard to make sure you are satisfied with the service! Thank you so much for your help Dorothy! I would definitely recommend this storage facility to anyone who needs it! ... Read more
Ruby R. - 29 January 2025

About this facility

Located at 14 Railroad Street, this Store Space Self Storage facility in Rochester, NY, offers small units designed to meet your storage needs. Perfect for residents in the area, this facility provides a broad range of features aimed at simplifying the storage process while ensuring your valuables are well-protected.

This facility includes climate-controlled units, ideal for safeguarding temperature-sensitive items against Rochester’s fluctuating weather, particularly the cold winters. With options for indoor access, multi-level storage, and drive-up access, you’ll find versatility and convenience to suit various storage requirements. Security is a priority here, with security cameras, gated entry, and an onsite manager providing you peace of mind. For those with larger vehicles or travel trailers, RV storage is also available.

Conveniently, this facility offers 24-hour access, contactless renting, and online payment, making it easy to manage your storage from anywhere. Moving supplies are available for purchase, and truck rentals can streamline your transition. This Store Space Self Storage facility is an excellent choice for locals seeking secure, accessible, and flexible storage solutions.

Location & walkability

This storage facility is in a highly accessible area with excellent walkability and public transit options.

84

out of 100

Walk Score

Very Walkable

Most errands can be accomplished on foot

48

out of 100

Transit Score

Some Transit

A few nearby public transportation options

59

out of 100

Bike Score

Bikeable

Some bike infrastructure

Walk Score®: 84, Transit Score®: 48, Bike Score®: 59

Neighborhood highlights

Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

  • Goodman & Hayward

    Transportation 0.06 miles

  • Level Up

    Food & Drinks 0.11 miles

  • Mojo's

    Food & Drinks 0.11 miles

  • Hungerford Parking

    Services 0.12 miles

  • Rohrbach

    Food & Drinks 0.13 miles

  • Luci & Dona

    Shopping 0.17 miles

  • Redi Imports

    Services 0.19 miles

  • Cherry's European

    Food & Drinks 0.25 miles

  • Rochester Public Market Shed C

    Grocery Stores 0.25 miles

Frequently Asked Questions

The right storage unit size depends on what you plan to store and how much space you need to move around your items.

5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

The facility at 14 Railroad Street offers 24/7 access, allowing you to visit your unit at your convenience.

To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

At Store Space Self Storage - 14 Railroad Street, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

For safety reasons, most self storage facilities restrict certain items. These commonly include:

  • Hazardous, flammable, or toxic materials
  • Perishable food
  • Live plants or animals
  • Cash, firearms, or irreplaceable valuables

Always check with the facility at 14 Railroad Street for specific restrictions and recommendations.

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