Extra Space Storage - 4500 South Congress Avenue, Austin, TX 78745

4.6/5 - 426 Reviews
Location:
4500 South Congress Avenue, Austin, TX 78745
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 8:30 a.m. - 5 p.m.
  • Sun: 10 a.m. - 4 p.m.

Extra Space Storage - 4500 South Congress Avenue, Austin, TX 78745

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x8 Self Storage 80 Sq. Ft.
    Climate-Controlled Elevator
    $70/mo
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $89/mo
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $46/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $89/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $46/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled
    $45/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator
    $45/mo
    15x10 Self Storage 150 Sq. Ft.
    $291/mo
    10x15 Self Storage 150 Sq. Ft.
    $291/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled
    $258/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator
    $178/mo
    10x13 Self Storage 130 Sq. Ft.
    Climate-Controlled Elevator
    $176/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled
    $192/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator
    $85/mo
    9x18 Vehicle 162 Sq. Ft.
    Car Storage Parking
    $87/mo
    30x10 Self Storage 300 Sq. Ft.
    $535/mo
    20x20 Self Storage 400 Sq. Ft.
    Climate-Controlled
    $665/mo
    20x15 Self Storage 300 Sq. Ft.
    Climate-Controlled
    $520/mo
    20x15 Self Storage 300 Sq. Ft.
    Climate-Controlled Elevator
    $346/mo
    20x10 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $258/mo
    20x10 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator
    $178/mo
    10x30 Vehicle 300 Sq. Ft.
    Drive-up Access Parking RV Storage
    $535/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled
    $446/mo
    10x20 Vehicle 200 Sq. Ft.
    Car Storage Drive-up Access Parking
    $291/mo
    10x20 Self Storage 200 Sq. Ft.
    $262/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $258/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator
    $178/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Elevators
    • Multi-Level Storage
    • Online Payment
    • RV Storage

    Customer reviews

    4.6/5
    Average rating
    426
    Number of reviews

    Read some helpful reviews of Extra Space Storage, shared by real renters with genuine experiences and honest opinions.

    The grounds and building were very clean. I had issues with the elevator, went to the front office, and was helped immediately- turns out it was user error. I've used a few storage places over the years and this has been one of the best. I appreciate the security gates and being able to use the app to get to my unit. ... Read more
    Karilynn B. - 28 June 2026
    I was shopping around online for a storage unit. i saw the promotional special and was like it had to be good to be true. I called customer service and spoke with Lee . From the Beginning of our conversation, He was very informative and very knowledgeable about the services . No Fine print just great service at a wonderful price. Set up was nice and easy and within a few minutes, all was set up. Got to the location and everything was already handled. Got my keys and all set . Dom at the property was very helpful. One of the best experiences i’ve had in a while. Thanks Extra Space Storage! ... Read more
    Eddie D. - 27 June 2026
    I have been renting at Extra Space Storage for some time now. All I can say is that I personally find these storages very secure and convenient. Don is very helpful and understanding when it comes our storage needs. I also want to mention that these spaces are very clean and safe. Thank you Extra Space I know that I can depend on you to keep my things safe and secure. A. Luna ... Read more
    Alfred L. - 20 May 2026
    This storage doesn’t even deserve one star. How can it have a 4.6-star rating when people's storage gets broken into and stuff gets stolen, and there aren’t any security cameras? This is unacceptable. They want to pay $2000, like that will cover all the valuable stuff that was taken. This is unacceptable. They act like the lock that was put on it wasn’t their lock . I honestly believe this is an inside job. You're hiring people who steal people's belongings, which is unacceptable!!! I hope the police really do their job and whoever stole gets karma !!! This isn’t cool at all. They want to say sorry, like nobody is in the office, do they??? I’m highly angry about how you guys handled this, and I really hope we find out who did it, because karma is going to catch up. ... Read more
    Tina S. - 25 February 2026
    YOUR UNIT WILL BE BURGLARIZED. This place is an absolute joke. They only keep video record for 7 days! Thieves cut our locks off and they didn't notice or notify us, despite their claims that they do regular inspections! The useless staff are dishonest, lazy, and do not care about your property at all. Totally unprofessional, and incapable of security your valuables. Any unit in this facility could be compromised with a 20 dollar pawn shop saw. Ridiculous. ... Read more
    Nick M. - 13 February 2026
    ????? I would like to leave an excellent review for Monica. She is without a doubt the kindest and most attentive person I have ever met. She helped me resolve all of my questions with great patience and professionalism. Her customer service was outstanding and truly made a difference. Thank you, Monica, for your help and for making everything so easy. Highly recommended! ... Read more
    Josue Q. - 5 February 2026
    MISS MONICA @ EXTRA SPACE STORAGE WENT ABOVE AND BEYOND TO SERVE ME AND MY COMPANY. I managed a small photography company for the fall season and used this location and a central hub storage unit for all my photographer and our equipment. Miss Monica at the front desk made sure I got the best available units and fit every specific request I had on a short notice. She was always around the facility working with a positive attitude and great energy maintaining this space. I HIGHLY recommend this location to use as a short term or long term storage unit. ... Read more
    tony t. - 21 November 2025
    Great place to have storage; very convenient to get in and out with a seamless and simple process to setup online for immediate use. The location and times are great as well, and the staff was incredibly accommodating. Jake helped work things out for me when I ran into an issue and he was prompt in his communication to sort it all out and figure out a resolution quickly. ... Read more
    atxrunguide - 16 October 2025
    Monica has been an angle, (as well as her DM), as they’ve been very helpful every time I have a question regarding my rental. I would recommend her store to anyone, and by all means, speak with her to help answer any of your concerns. She has always been friendly, courteous and respectful with me. A true professional.?? ... Read more
    Tomasa M. - 3 October 2025
    I’ve been renting for years now with many units. We’ve had our share of break-ins etc but I see them making changes to improve the facility as best as they can. The addition of Monica has been great as she is very much on top of things at the facility and is easy to work with. Big thanks to her and all of her help since she’s started. ... Read more
    Randy B. - 23 August 2025
    Super nice service! Very clear and helpful instructions from Monica. She even was happy to let us into the gate when we were confused about the code at first. We’re happy to have this storage unit for our move. ... Read more
    lydia c. - 3 July 2025
    Update: I just got back into town and had a mailer informing me the rate is going up significantly after just 3 months. No e-mail so I could terminate my lease immediately, a POSTCARD. I will have to go in tomorrow and figure out how much of a pain in the butt this will be. I used my storage unit to keep supplies for my one-person children's charity for distribution days. With such minimal notice and my current schedule I will not have the time to find a new storage facility and will have to shut down operations after 10 years. This is already the most expensive location in the area-I cannot believe they need more rent from us to stay profitable. ***** I toured all the available storage options within 10 miles of my house and this is by far the nicest/cleanest. You pay a bit more for that luxury, but it’s worth it. The only thing that I could point to being a downside is there’s 3 security access steps, which is great for security concerned folks but gets a bit tedious when you’re making multiple trips. Still, I’ll take that over the downsides of the others locations I looked at! ... Read more
    Lux V. - 25 June 2025
    Brand new facility with a beautiful layout and easily accessible units. There are numerous entry points on each side of the building to make moving items simple. Also wanted to mention the service I received from Monica and Tarra with clear cut contract terms and pricing. Didn’t feel like I was being forced into anything and they genuinely gave me best scenarios available. Thanks ladies! ... Read more
    Ty D. - 31 May 2025
    Marilyn M. - 1 April 2025
    We got burglarized last night! 3/27. This is the second time we have had our unit broken into since it changed from lifetime storage to Extra Space storage. There is no security installed at this place. Management has been all shoulders and the police have been unresponsive in dealing with this place. I know of 6 different renters that have been burglarized here. Inside job anyone? If you rent here, you don't need a lock it won't stop the organized crime ring of storage thefts here in Austin... they came I'm from the top of the unit this time they just stomped on the cage above and it folded like a napkin. God bless the thieves I catch doing this in person. ... Read more
    Matt P. - 28 March 2025
    I had a fantastic experience with Extra Space Storage on 4500 South Congress! The facility was incredibly clean and well-maintained, making me feel confident storing my belongings there. The customer service was top-notch – the staff was friendly, helpful, and made the entire process seamless. I also felt secure knowing they have excellent security measures in place. Highly recommend this location if you're in need of storage! ... Read more
    Marci G. - 27 March 2025
    I toured all the available storage options within 10 miles of my house and this is by far the nicest/cleanest. You pay a bit more for that luxury, but it’s worth it. The only thing that I could point to being a downside is there’s 3 security access steps, which is great for security concerned folks but gets a bit tedious when you’re making multiple trips. Still, I’ll take that over the downsides of the others locations I looked at! ... Read more
    Lux V. - 5 March 2025
    Awesome place to rent! Love the huge front gate, as it allowed at tractor trailer to drive up with all my belongings, no problem. Easy in and out. Austin handled everything for me, and even coordinated with my driver! ... Read more
    Gray B. - 29 October 2024

    About this facility

    Located on South Congress Avenue, this Extra Space Storage facility provides a range of storage units in small, medium, and large sizes to accommodate a variety of storage needs. Situated in the lively city of Austin, this facility is perfect for locals looking to declutter their homes, especially in an area known for its compact urban living and frequent relocations.

    This facility offers climate-controlled units, a must-have in Austin's hot and humid climate to protect sensitive items like furniture, electronics, and documents. The property also features drive-up access and indoor storage options for easy loading and unloading, along with elevators and multi-level storage, making it suitable for all types of renters. For added convenience, contactless renting and online payment options simplify the process. Vehicle owners will appreciate the availability of parking and RV storage, while the on-site store offers moving supplies for a seamless transition.

    With its security cameras, onsite manager, and gated entry, this Extra Space Storage facility provides peace of mind for renters. It’s an excellent choice for families, students, or businesses in need of secure, accessible, and flexible storage solutions in Austin.

    Price comparison

    See how this facility's unit prices compare to others in Austin, broken down by size.

    Small $61/mo
    Location minimum Location maximum
    $10/mo $498/mo
    Medium $195/mo
    Location minimum Location maximum
    $44/mo $838/mo
    Large $373/mo
    Location minimum Location maximum
    $39/mo $2123/mo

    Location & walkability

    This storage facility is in a highly accessible area with excellent walkability and public transit options.

    54

    out of 100

    Walk Score

    Somewhat Walkable

    Some errands can be accomplished on foot

    50

    out of 100

    Transit Score

    Good Transit

    Many nearby public transportation options

    53

    out of 100

    Bike Score

    Bikeable

    Some bike infrastructure

    Walk Score®: 54, Transit Score®: 50, Bike Score®: 53

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • QuikTrip

      Grocery Stores 0.08 miles

    • Classic Inn

      Services 0.12 miles

    • St Elmo Station

      Transportation 0.14 miles

    • Texaco

      Services 0.14 miles

    • Villa Mexico

      Food & Drinks 0.16 miles

    • 4735 Congress/Sheraton

      Transportation 0.19 miles

    • Fox Service Company

      Shopping 0.22 miles

    • The Salvation Army

      Shopping 0.29 miles

    • Casa Maria's

      Food & Drinks 0.33 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 4500 South Congress Avenue is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat: 8:30 a.m. - 5 p.m., Sun: 10 a.m. - 4 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Extra Space Storage - 4500 South Congress Avenue, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 4500 South Congress Avenue for specific restrictions and recommendations.

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