Public Storage - 13391 Custer Road, Frisco, TX 75070

4.8/5 - 759 Reviews
Location:
13391 Custer Road, Frisco, TX 75070
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat-Sun: 9:30 a.m. - 5 p.m.

Public Storage - 13391 Custer Road, Frisco, TX 75070

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $27/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $19/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator Swing
    $17/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $16 - $18/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $157/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $190/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $136/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled Elevator Roll-Up First Floor Access
    $715/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $563/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $207 - $220/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Credit Cards Accepted
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.8/5
    Average rating
    759
    Number of reviews

    Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

    This location has been incredibly frustrating to deal with. It is nearly impossible to get in touch with the property manager, and it’s just as difficult to reach anyone at corporate who can actually help you connect with them. I’ve left several messages that have gone completely unreturned. I also drove by at 10:15 a.m. on a normal workday (no holiday), and the office was closed. The lack of communication and accessibility has been wildly frustrating. I would strongly encourage management to improve responsiveness and basic availability. Amended today 2/27 - T Kay (spelling not correct) saved the day. Not her problem..above her pay grade and still helped in a pinch. . ... Read more
    Lindsey B. - 27 February 2026
    I had an amazing experience at this storage facility! From start to finish, everything was smooth, clean, and well-organized. The property is secure and very well maintained, which gave me total peace of mind about storing my belongings here. I especially want to give a huge shoutout to TK and Nesha. They were absolutely fantastic! Both were professional, friendly, and incredibly helpful throughout the entire process. They took the time to answer all my questions, explained everything clearly, and made sure I felt confident about my unit choice. It’s rare to find customer service this genuine and welcoming. If you’re looking for a storage place with great security, cleanliness, and outstanding staff, this is definitely the place to go. Thank you, TK and Nesha, for making this such a positive experience! ... Read more
    Libby F. - 13 February 2026
    I had an excellent experience at Public Storage, thanks to Jody. she was incredibly kind, patient and knowledgeable. She made the entire process, smooth and stress-free. it’s rare to get customer service this good – Jody truly goes above and beyond. I highly recommend! ... Read more
    Jessica C. - 14 January 2026
    Had a great experience with this location and love Public Storage. Property is very clean, organized and well managed. Jody is an excellent operator who is extremely helpful and personable. Booking online is much cheaper than in person but do stop in and ask for a tour and to compare actual size units if unsure before booking. Highly recommend booking storage here. ... Read more
    Kevin K. - 8 October 2025
    Leah B. - 7 October 2025
    Jody is a great property manager and my experience at this facility was top tier, I would recommend this facility to anyone seeking a self-storage solution. I had the opportunity to see her in action working with customers for their storage needs as well as seeing how Public Storage cares for the safety and security of their customers and their belongings. She takes great pride in keeping the facility clean and in good condition, answering her customer’s questions and her friendliness when a new person walks through the door. Well done, Jody! Thank you! ... Read more
    Meredith M. - 1 October 2025
    Jody was extremely helpful with getting me into a unit on short notice. Made sure to clarify on the precautionary measures and security for peace of mind over my belongings. Grateful I made the stop here and had Jody to help! :) ... Read more
    Marii C. - 23 September 2025
    I’ve been renting here for about year now and they’re always good. I like the location, because it feels secure and safe. Jody is ALWAYS helpful. She’s very knowledgeable and been here for awhile. If you ever have any questions or concerns, she’s the one to ask! ... Read more
    J D. - 17 August 2025
    Jody Y, moving storage unit Jody made it so easy. Great service was able to get processed easy and fast. I’ve been doing business with Public Storage for many years and I enjoy the customer service. Thank you Jody for being so helpful When I need to get an additional storage unit. ... Read more
    Zintwall - 16 August 2025
    Mac has been very helpful at Public Storage Custer. She has made securing a rental site really easy. Thank you, Mac! Update: i am a very satisfied customer and highly recommend Public Storage. Access had been easy and service from all employees superb. Jody was especially helpful today as I ended my need for storage 5 stars! ... Read more
    Doris W. - 22 July 2025
    Olivia S. - 22 June 2025
    I had a great experience at Public Storage. Jody and her assistant did such a great job of explaining things to me. They were very helpful - they went above and beyond! I'm so glad I chose this company. No wonder she has so many awards for great customer service. She is one of the best! ... Read more
    SHJ B. - 19 May 2025
    Jody was amazing to work with!! So much so I rented 2 units. She was very thorough, congenial and patient in explaining everything to me as a new renter. The facility is so clean and well kept. I definitely feel more at ease storing all my stuff here. If you need a storage unit, go see Jody asap!! ... Read more
    Julie W. - 13 May 2025
    ? Five Stars for TK at Public Storage – A True Gem! I don’t usually write reviews, but TK at Public Storage absolutely deserves the recognition. From the moment we walked in, she greeted us with genuine kindness, patience, and professionalism. We were overwhelmed and unsure of what size unit we needed, but TK took the time to walk us through every option without rushing us or making us feel like just another customer. She listened. She asked questions. And she truly cared about helping us find the right fit—not just what was available. Her energy was calm, reassuring, and exactly what we needed that day. You can tell she takes pride in her work and treats people like people, not transactions. TK made the whole process feel simple and stress-free. Her personal touch, attention to detail, and big heart made all the difference. Public Storage is lucky to have her—and so were we. Thank you, TK. You turned a hard task into a surprisingly positive experience. We’re so grateful ... Read more
    Sharon B. - 19 April 2025
    I wanted to give Jody and Rachel at the Custer location a shout out for great service. I was looking at my monthly storage unit expense and was shocked how much I was paying. I noticed online that current rates were much lower. I called and spoke with Rachel and she walked me through the process and set me up to meet Jody at the location to finalize the transaction. I got a much lower rate but just wish I had called sooner! ... Read more
    John W. - 1 April 2025
    We had an excellent service at the custer road public storage. Jody was extremely informative and helpful; showed us through our options patiently and went with the booking process meticulously. The price range was reasonable and we’d definitely book them again in future too! ... Read more
    Sha - 31 March 2025
    Jody and Leslie were so helpful today! I accidentally reserved a space at another location further away and they were able to quickly transfer everything over to this location. They were both friendly, helpful, and efficient. If you need someplace to store your belongings, this location’s customer service is top notch! ... Read more
    Jackie B. - 29 March 2025
    I had an excellent experience with the staff at Public Storage. From the moment I arrived, they were friendly, professional, and incredibly helpful. They took the time to answer all my questions, explain the rental process clearly, and even provided great recommendations for the best unit size based on my needs. The facility is well-maintained, clean, and secure, which gave me peace of mind knowing my belongings were in good hands. The team went above and beyond to make sure everything was smooth and hassle-free. Their customer service truly stands out, and I highly recommend this location to anyone in need of storage. Thank you for making this such a positive experience! ... Read more
    Mileena T. - 1 March 2025
    I had an excellent experience at Public Storage, and much of that is thanks to Jody. She was incredibly helpful and patient in answering all my questions, taking the time to ensure I fully understood everything. Her clear and detailed explanations made me feel more sure about my decision. This is also my first time getting a storage unit!! She has such a friendly and humble personality, making the whole experience pleasant. Even though I arrived just 30 minutes before closing, she maintained a positive attitude and never rushed me. It's rare to encounter such great customer service, and I truly appreciate her efforts! ... Read more
    Paola O. - 6 November 2024

    About this facility

    Located at 13391 Custer Road in Frisco, TX, this Public Storage facility offers a variety of unit sizes, including small, medium, and large, to accommodate diverse storage needs. With its climate-controlled units, this facility is ideal for protecting items from the fluctuating Texas weather, which can range from hot summers to occasional cold spells. The indoor access ensures added protection from the elements, while options like first-floor access and elevators make moving belongings in and out convenient.

    This multi-level facility also features drive-up access for effortless loading and unloading. Security is a priority, with security cameras monitoring the property and an onsite manager available to assist. For added convenience, this facility supports contactless renting and online payment, making it easy to manage your storage needs remotely. A retail shop on-site provides moving supplies, ensuring you have everything you need in one place.

    Whether you're storing seasonal items, downsizing, or need extra space during a move, this Public Storage facility combines convenience, security, and flexibility to meet the needs of Frisco residents.

    Price comparison

    See how this facility's unit prices compare to others in McKinney, broken down by size.

    Small $20/mo
    Location minimum Location maximum
    $11/mo $190/mo
    Medium $161/mo
    Location minimum Location maximum
    $49/mo $500/mo
    Large $495/mo
    Location minimum Location maximum
    $75/mo $1055/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    30

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    50

    out of 100

    Bike Score

    Bikeable

    Some bike infrastructure

    Walk Score®: 30, Bike Score®: 50

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Kroger Pharmacy

      Services 0.69 miles

    • Kroger

      Grocery Stores 0.73 miles

    • Rosa's Tortilla Factory

      Food & Drinks 0.77 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 13391 Custer Road is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat-Sun: 9:30 a.m. - 5 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 13391 Custer Road, available security amenities may include Security Camera, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 13391 Custer Road for specific restrictions and recommendations.

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