Public Storage - 500 East Arapaho Road, Richardson, TX 75081

4.5/5 - 352 Reviews
Location:
500 East Arapaho Road, Richardson, TX 75081

Public Storage - 500 East Arapaho Road, Richardson, TX 75081

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    8x8 Self Storage 64 Sq. Ft.
    First Floor Access
    $79/mo
    5x10 Self Storage 50 Sq. Ft.
    First Floor Access
    $71/mo
    5x10 Self Storage 50 Sq. Ft.
    Elevator Access
    $51/mo
    5x5 Self Storage 25 Sq. Ft.
    First Floor Access
    $58/mo
    5x5 Self Storage 25 Sq. Ft.
    Elevator Access
    $52/mo
    4x6 Self Storage 24 Sq. Ft.
    Climate-Controlled First Floor Access
    $63/mo
    10x10 Self Storage 100 Sq. Ft.
    First Floor Access
    $105/mo
    10x10 Self Storage 100 Sq. Ft.
    Elevator Access
    $88/mo
    12x25 Self Storage 300 Sq. Ft.
    $372/mo
    10x20 Self Storage 200 Sq. Ft.
    $271/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Contactless Renting
    • Security Camera
    • Gate
    • Unstaffed Location
    • Kiosk Available
    • Parking
    • Credit Cards Accepted
    • Keyless Unit Access
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.5/5
    Average rating
    352
    Number of reviews

    Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

    Thank you, Rocky for being available in person to assist us. We had a very hard time trying to reach someone from the 1800 numbers provided for customers. Please don’t get rid of in person availability! It is very much needed for many people like us! It was very comforting to see someone. Thanks, again Rocky! ... Read more
    Tiffany B. - 20 June 2026
    They keep raising the rent for a poor taken care of facility and it summer currently 90 outside. But don’t want to turn the ac on in the building for people moving in the inside of the storage there’s no real people in there. So you can’t complain to them about heat ... Read more
    Chelsie R. - 11 June 2026
    bait and switch with rent prices. Came in in December for $181 a month, with 1 month free. In March received email of rent increase to $265 on May 1. 40%? Was thinking it would be $5-10 every 3-4 months. Was hoping to stay here til Sept but it's easy enough to move my jet skis to another place...maybe I just move every 4 months. Inconvenient for me, but everybody else with their entire house in a 10x20 unit can't move this easily. ... Read more
    Dillon W. - 26 April 2026
    Great customer service!! I was helped immediately with a phone call once I made a reservation. I was able to do a tour of each united i inquired about. Josh guided me through the tour showed me everything i needed to know helped me with a great deal for my unit and it was just what I needed. I’m really happy with the experience this time especially after the terrible experience I had at a different location. THANK YOU JOSH! ... Read more
    ebony b. - 2 April 2026
    Lovedeep S. - 26 January 2026
    Vanessa Z. - 24 September 2025
    Reniga has always been super helpful and friendly when l visited the location. She is exceptional!!! Her customer service has been wonderful the entire time of my rental that says a lot because I have had this storage for 5 years straight.Thanks !!!! ... Read more
    Derrick W. - 19 September 2025
    Worthless! I need a REAL person to which I can TALK TO regarding the unit I am renting. PLUS I had paid for a storage unit and moving company told me it was too small. So I had to get the larger unit and was told I would NOT be reimbursed for the unit I previously rented. So they gladly took payment for the larger unit and kept the money for the smaller unit. NOTE TO PEOPLE NEEDING A STORAGE UNIT - find someone other than Public Storage! Im not finished with them yet as they will hear from my attorney. They pocketed money from me AND THERE IS NO REFUND FOR A STORAGE I DID NOT USE????? ... Read more
    Sharon B. - 21 August 2025
    Went in to this location to help fix an issue my mother was having, Renita and Charity gave us amazing customer service. The problem was fixed with no hassle, from the moment we walked in both ladies helped us through every step needed. ... Read more
    Samantha G. - 30 July 2025
    eric s. - 5 April 2025
    The customer service at this location is beyond unacceptable. They misspelled my email, preventing me from making online payments. Since I don’t have time to go in person during business hours, I’ve now been hit with a late fee — through no fault of my own. I was promised a call back from the site manager twice, and I’m still waiting. What’s even worse is that I’ve spoken to at least four different service reps to correct my email, and each time they either leave me on hold for several minutes or simply hang up on me. This is completely unprofessional. To the manager at this location: Do your job! Follow up with your customers and address these issues. And while you’re at it, take care of the rat infestation problem — it’s unacceptable that customers have to deal with that as well. ... Read more
    Eric G. - 9 March 2025
    Could not access unit on move in day. Door would not open to unit. No live staff here. Kiosk call said they had 72 hours. Had to get another unit at another company. DO NOT RECOMMEND THIS STORAGE UNIT PLACE TO ANYONE. ... Read more
    IRIS f. - 23 February 2025
    Liam A. - 23 December 2024
    Would not recommend Public Storage at all. I reserved a spot online and was forced to pick a date prior to the day I would arrive in Texas. I didn’t think anything of it. When I arrived to location half of the doors to the facility were either propped open or didn’t lock. Then there was a person half dressed in the hallway bathing themselves. I contacted the support line and told them of the poorly managed facilities and asked them if I could cancel since I haven’t taken possession of the unit. I was told no. I then asked if I could at least transfer so that I didn’t have to move around someone bathing in the hallway. The customer service person on the phone woke up and chose to be an unhappy crabby patty; they didn’t care to listen about the situation. They decided weren’t going to be helpful and had an elite attitude and very little effort. They sent me a new contract but the unit wasn’t the same price or level (2nd floor vs 1st) I originally had. When I went back to visit the new spot, there were couches and furniture blocking doorways and again main doors weren’t locking as promised. I called customer service again to explain there were safety concerns and that this location isn’t managed well and that I would really like to cancel. Keep in mind I never took possession of any unit. They TOLD me my contract was cancelled. After a couple weeks of emailing and calling I did receive a refund. Since then I have been harassed weekly regarding my account being late. I can’t get anyone to answer the phone, the automated phone line is a joke and only wants money, and the property manager only sends emails never responds to them. I am all for innovation but public storage is doing it wrong. Stay away. 100% headaches - 0% customer service. ... Read more
    Robbie M. - 12 November 2024

    About this facility

    Located at 500 East Arapaho Road, this Public Storage facility in Richardson, TX, provides a variety of storage options to fit your needs. With unit sizes ranging from small to large, this facility can accommodate everything from seasonal items to larger household belongings. The multi-level storage design and elevator access make it convenient to store and retrieve items, no matter the size of your unit.

    One of the standout features of this facility is the availability of climate-controlled units, which help protect sensitive items from the Texas heat and humidity. Whether you’re storing electronics, wooden furniture, or important documents, these units offer peace of mind in Richardson’s fluctuating weather conditions. Customers also benefit from drive-up access, indoor options, and parking, which is especially useful for vehicle storage. The facility also provides keyless unit access and is equipped with security cameras for added safety.

    This Public Storage facility is unstaffed but offers modern conveniences like contactless renting, online payment options, and a kiosk for easy reservations. It’s a practical choice for anyone in the Richardson area, including renters in apartments or homeowners downsizing. With its wide range of features and accessible location, this facility caters to a variety of storage needs.

    Price comparison

    See how this facility's unit prices compare to others in Richardson, broken down by size.

    Small $62/mo
    Location minimum Location maximum
    $11/mo $129/mo
    Medium $97/mo
    Location minimum Location maximum
    $30/mo $305/mo
    Large $322/mo
    Location minimum Location maximum
    $117/mo $923/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    39

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    52

    out of 100

    Transit Score

    Good Transit

    Many nearby public transportation options

    46

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 39, Transit Score®: 52, Bike Score®: 46

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Gymnastics Center

      Recreation & Entertainment 0.19 miles

    • The House Cafe

      Food & Drinks 0.21 miles

    • RaceTrac

      Grocery Stores 0.22 miles

    • RaceTrac

      Services 0.24 miles

    • LegacyTexas

      Services 0.29 miles

    • Subway

      Food & Drinks 0.31 miles

    • Sun's Kitchen

      Food & Drinks 0.32 miles

    • Arapaho Center Station

      Transportation 0.4 miles

    • 1

      Transportation 0.43 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 500 East Arapaho Road, available security amenities may include Security Camera, Gate, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 500 East Arapaho Road for specific restrictions and recommendations.

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