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Extra Space Storage - 12991 Potranco Road, San Antonio, TX 78253

4.6/5 - 307 Reviews
Location:
12991 Potranco Road, San Antonio, TX 78253
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9 a.m. - 5:30 p.m.

Extra Space Storage - 12991 Potranco Road, San Antonio, TX 78253

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x7 Self Storage 70 Sq. Ft.
    Climate-Controlled
    $83/mo
    10x7 Self Storage 70 Sq. Ft.
    Climate-Controlled Elevator
    $61/mo
    10x5 Self Storage 50 Sq. Ft.
    $69/mo
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $64/mo
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $46/mo
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled
    $83/mo
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled Elevator
    $61/mo
    7x5 Self Storage 35 Sq. Ft.
    Climate-Controlled Elevator
    $37/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled
    $86/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled Elevator
    $70/mo
    5x10 Self Storage 50 Sq. Ft.
    $69/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $64/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $46/mo
    5x7 Self Storage 35 Sq. Ft.
    Climate-Controlled
    $57/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled
    $45/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator
    $30/mo
    20x5 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator
    $97/mo
    15x10 Self Storage 150 Sq. Ft.
    $136/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled
    $151/mo
    10x15 Self Storage 150 Sq. Ft.
    $136/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator
    $126/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled
    $119/mo
    10x10 Self Storage 100 Sq. Ft.
    $104/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator
    $78/mo
    20x15 Self Storage 300 Sq. Ft.
    Climate-Controlled Elevator
    $175/mo
    20x10 Self Storage 200 Sq. Ft.
    $264/mo
    20x10 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator
    $130/mo
    10x30 Vehicle 300 Sq. Ft.
    Drive-up Access Parking RV Storage
    $324/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled
    $246/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled Elevator
    $175/mo
    10x20 Vehicle 200 Sq. Ft.
    Car Storage Drive-up Access Parking
    $264/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $172/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator
    $130/mo

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Elevators
    • Multi-Level Storage
    • Online Payment
    • RV Storage

    Customer reviews

    4.6/5
    Average rating
    307
    Number of reviews

    Read some helpful reviews of Extra Space Storage, 12991 Potranco Road, San Antonio, TX 78253, shared by real renters with genuine experiences and honest opinions.

    I am also among the 15 units broken into at this location. I would likely feel better about it if there were more answers about when, who, and how this happened but I was instead given a lot of, "We aren't sure," responses with regards to the event. Break-ins may have been occurring up to a month ago; there is no footage and no other info. There were equally no assurances on how to keep my items secure going forward. The individuals who broke in likely went over the top of the unit and cut the lock from behind. I feel this is confirmed by the pieces of my lock found in my unit. Because of the responses (or lack thereof), I no longer feel safe and do not plan to maintain a unit here and I equally cannot recommend this location to anyone. I do want to recognize that the staff in the front office are extremely polite, but politeness does not keep my items secured. ... Read more
    Krista S. - 25 September 2026
    ? 1 STAR — DO NOT STORE YOUR VALUABLES HERE I strongly recommend GOING SOMEWHERE ELSE. I regret trusting this facility with my belongings. I had expensive collectible items stolen from my storage unit, and the way this situation has been handled has been incredibly disappointing. When you're paying a company to store your property, you expect reasonable security and for serious theft concerns to be treated seriously. That has not been my experience. One of my biggest concerns is the security setup. The facility only allows those small, inexpensive cylinder-style locks on the units. Customers are not given the option to use their own high-security lock or add a heavier-duty lock of their choice. These types of locks provide me very little confidence when you're storing expensive property. After having valuable collectibles stolen, the fact that customers have limited options for securing their own units is extremely concerning. I also asked about reviewing security footage to determine when my belongings may have been stolen and was told that I would need a subpoena to obtain that information. Whatever the facility's policy may be, being told that I couldn't review information that might help determine what happened left me with even more questions and frustration. Then there's the temperature issue. Temperatures inside the facility have been reaching approximately 79–82°F. If you're storing valuable collectibles, memorabilia, electronics, or other temperature-sensitive items, think very carefully before putting them here. Those temperatures can be a serious concern for certain types of stored property. What makes this experience even more frustrating is the inconsistency in how things are handled. Months before my belongings were stolen, I accidentally left two pieces of cardboard outside my unit. The facility charged me a $50 trash-removal fee within 24 hours. So apparently two pieces of cardboard were important enough to warrant a $50 charge, but after expensive collectibles went missing, I did not feel that same level of urgency or concern regarding my property. At this point, between the theft of valuable belongings, limited lock options, concerns about security, restricted access to surveillance information, temperatures reaching 79–82°F, and the way my concerns have been handled, I cannot recommend this facility. If you have anything valuable, especially expensive collectibles, I would think twice before storing them here. Ask about the security cameras, who can access the footage, what kind of locks you're allowed to use, what the actual interior temperatures are, and what happens if your property is stolen. I wish I had asked those questions before trusting this facility with my belongings. Don't make the same mistake I did. Take your valuables somewhere else.?? ... Read more
    GatoNegro - 5 September 2026
    They drew you in with low rates but then have all kinds of additional charges. It looked like initially it was going to be 56 per month for me. After all the fees my first payment was 150. Very unhappy. Will use my 1 month then leave. ... Read more
    Michael S. - 21 February 2026
    I would like give a warm round of applause to Nick! He was extremely professional, friendly, and he provided outstanding customer service. However, I attempted to downsize the unit that I was in during early autumn but the elevator was NOT functioning. This went on for at least two months. Therefore costing me money. Finally, I simply stopped trying. The Stars are for NICK and NOT for how the elevator situation wqs handled. That portion would be a zero!!! ... Read more
    Danny F. - 6 February 2026
    Haven N. - 4 October 2025
    I couldn't be happier with my experience at ExtraSpace. Nick was very welcoming, professional and went above and beyond to make the process easy. The main office and units are spotless, and I feel very confident that my items are secure. ... Read more
    Annika J. - 30 September 2025
    Daphne P. - 30 September 2025
    We just got our storage unit and it was such an easy and quick process. Nick was super professional and kind and answered every question we had. The facility is clean and well maintained as well! We are excited to have our new unit! ... Read more
    Nasim F. - 5 September 2025
    Great place to store your stuff. Staff is friendly and online prices for storage units are very good. Units are clean and they do have carts to help move your things around but the carts are first come first serve. Great facility. ... Read more
    Andrey P. - 3 September 2025
    Great customer service. Nick helped me switch to the right size unit while keeping discounts in tact. Everything was as advertised with different types of discounts to choose from depending on how long you plan on renting. ... Read more
    Josh G. - 16 July 2025
    Sylvia was great! This was such a smooth transaction. She was very informative, courteous and understanding. She took the time to show us the space, explain everything and answer all of our questions. Highly recommend! ... Read more
    K. K. - 6 June 2025
    Overall I truly enjoyed using the unit here but eventually the price was too much for me. Sylvia was there when I moved out and she was extremely awesome! I strongly considered staying after talking with her and she was very helpful. ... Read more
    Durward J. - 5 April 2025
    Genevieve O. - 2 April 2025
    Sylvia is the BEST!!! She's super helpful and flexible! The units are very clean and definitely climate controlled at a nice temperature. They have multiple push carts there for you to use for loading your belongings on to take to your Unit, or to your vehicle from your unit - So convenient! I feel some Unit sizes are a little expensive. The rent went up like 3 times high and fast on my unit. But, they do run specials which is a plus! Overall, I know my belongings are safe and if I have any questions Sylvia is more than happy to answer them! I Definitely recommend this storage! Easy access from 2 different roads too. Gate security and they have monitors in their office to keep their eyes on mischief which has never happened and I've owned a unit there for 3 years! Great Storage! Great Manager! ... Read more
    Roberta J. - 31 March 2025
    Very professional and outgoing staff :) they helped me get the best price and thoroughly explained what each charge on my account was, etc. The building is also very clean and nice. Kris in particular was very kind, knowledgeable, and accommodating, and even helped me with some heavy items. I was treated very well. If you need a storage unit please go to this one!!! :) ... Read more
    Jordan A. - 10 February 2025
    I truly want to thank Chris for all his help. His customer service has been exceptional . I had a usual circumstance but Chris eased my mind and walked me through with nothing but positive outcomes. I highly recommend Extra Space Storage to anyone wanting a great storage experience. Chris be cause of you, in the future if I’m ever in need of a storage place this will be the place for me. Chris again thank you so very much. ... Read more
    joe g. - 17 December 2024

    About this facility

    Located at 12991 Potranco Road, San Antonio, TX, this Extra Space Storage facility offers a range of unit sizes, from small to medium and large, catering to diverse storage needs. The facility is equipped with climate-controlled units, ideal for protecting your items from Texas' intense heat and humidity. With indoor access and elevators, storing belongings on upper levels is convenient and hassle-free.

    This facility also features drive-up access, making loading and unloading items directly from your vehicle effortless. For vehicle owners, dedicated parking and RV storage spaces are available, perfect for keeping recreational or oversized vehicles secure. Safety is a priority, with advanced security cameras, gated access, and an onsite manager ensuring peace of mind. Moving is simplified with contactless renting, online payment options, and retail supplies available onsite.

    Whether you're relocating, decluttering, or need space for seasonal items, this Extra Space Storage facility offers convenience, security, and flexibility in the growing San Antonio area.

    Price comparison

    See how this facility's unit prices compare to others in San Antonio, broken down by size.

    Small $61/mo
    Location minimum Location maximum
    $9/mo $299/mo
    Medium $118/mo
    Location minimum Location maximum
    $9/mo $575/mo
    Large $209/mo
    Location minimum Location maximum
    $38/mo $1225/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    20

    out of 100

    Walk Score

    Car-Dependent

    Almost all errands require a car

    32

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 20, Bike Score®: 32

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Sonic

      Food & Drinks 0.06 miles

    • Little Caesars

      Food & Drinks 0.08 miles

    • CVS Pharmacy

      Services 0.15 miles

    • Lin's Express

      Food & Drinks 0.61 miles

    • Domino's

      Food & Drinks 0.69 miles

    • Walgreens

      Shopping 0.69 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 12991 Potranco Road is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat: 9 a.m. - 5:30 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Extra Space Storage - 12991 Potranco Road, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 12991 Potranco Road for specific restrictions and recommendations.

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