Big Bear Storage - 21919 East Rowan Avenue, Otis Orchards, WA 99027

4/5 - 52 Reviews
Location:
21919 East Rowan Avenue, Otis Orchards, WA 99027
Office hours:
  • Mon-Fri: 9 a.m. - 6 p.m.
  • Sat: 9 a.m. - 4 p.m.

Big Bear Storage - 21919 East Rowan Avenue, Otis Orchards, WA 99027

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

  • Onsite Manager

    On-site staff available to assist with property needs

  • Security Camera

    Video surveillance helps monitor activity on the property

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x15 Self Storage 150 Sq. Ft.
    Drive-up Access First Floor Access
    $160/mo
    10x25 Self Storage 250 Sq. Ft.
    Drive-up Access First Floor Access
    $200/mo
    No units are currently available.

    Amenities & features

    • Drive-Up Access
    • Onsite Manager
    • Security Camera
    • Gate
    • Parking
    • First Floor Access
    • Online Payment
    • RV Storage

    Customer reviews

    4/5
    Average rating
    52
    Number of reviews

    Read some helpful reviews of Big Bear Storage, shared by real renters with genuine experiences and honest opinions.

    Using storage anywhere is expensive no matter where you go. It is lucrative for owners- very little overhead & rakes in $. This place has pros & cons Pros: friendly, attentive staff. They respond quickly when you call or send email. Prices started out competitive. Unit was clean Understanding & allow Lee- way when paying. The few times I’ve been late, they give me a few days- then call to give me a chance instead of Just giving me a late fee. Cons: my unit became infested with mice due to the gaps between units. I lost close to $1,000 in items plus some that were priceless & irreplaceable. When notified, desk gal handed me 2 little mouse poison blocks, told me next door unit guy had food stored & ensured me that they had mice prevention boxes on every row. I have yet to see one. I am devastated by my losses & feel compensation or at bare minimum prevention tactics in case of future mice invasion would be nice. I barely got an apology. As I continue to sort through my items in an effort to downsize ( I have 2 units & have for several years), I continue to find more damaged items & my financial loss grows. Con: my rent has been increased 3 times in 4 years. Con: no outlets in or near units. It gets dark early for several months. Having the ability to see would be helpful. Con: short hours. Would prefer access to my unit anytime. I moved out of state & often my hours clash with their short hours. Con: cannot pay with cash Con: often, the outside lights are burned out. Overall- the people are nice & respond quickly.The units good sized & clean. But the mice problem has been very costly & emotionally upsetting & is bound to be worse as I go through my boxes. The annual rise in prices is killing me. I pay for 2 units X 12mos X 4+ years! The manager responded to my complaint quickly & thoroughly explained reason for increasing fees. I just need to down size more throw away mouse infested memories & buy a dry box of My own. With what I’ve spent in rent, i could have purchased 2 of those by now.( I have another storage where I moved to). ... Read more
    Eileen B. - 4 December 2024
    Ken N. - 29 August 2024
    Katie is great, when you need something or have any questions she will help and answer your questions that you have, would not get a storage place anywhere else, what great people.. if you need a place to store your stuff this is the place to take it great place and prices!! ... Read more
    Lindy K. - 27 January 2024
    People are pleasant and very helpful. Very hands on for service, guidance around facility and operation of facility. Feel that this is a higher quality place where my stuff is a bit safer. Newer facility and well maintained with good lighting. ... Read more
    Carol K. - 20 November 2021
    (RV rental) Fantastic experience. Felt secure, clean, and well managed. Matt was very helpful and friendly. UPDATE: We are no longer renting from Big Bear Storage (sold our RV). It was a quick and easy process to end our storage, and we still had a great experience. The staff is capable and friendly. It was a great business to work with. ... Read more
    Brian H. - 31 July 2020
    I would never ever rent from these guys again and I have when did there a few times. They do not know the laws, the rules, or the regulations about storage unit ownership or the walk that they themselves are bound by. I would like to see somebody find out who owns the place without going to the lni website and verifying this business. At the state's website oh, you can find out if they're paying taxes , if you're there you can report them if you have had issues in the past with these guys. Also, it would be irresponsible of me if I did not tell you that at least one of the employees carries a sidearm there while at work both inside of the office and outside in the storage area. Since his storage unit location is so close to houses and Roads , I'm pretty sure the hunting is not allowed at the complex so I can only think of a few other reasons to carry a gun while you're there. You're either renting a storage unit that is located in a unsafe unfriendly hostile environment, or, you are scared of your customer base and feel threatened by them because , else is allowed behind a locked gate besides your customers to whom they have issued gate codes to get into said security gate unless it's a very very poorly secured location that is under a constant threat of some sort? ... Read more
    charlie b. - 23 April 2019

    About this facility

    Located at 21919 East Rowan Avenue in Otis Orchards, WA, this Big Bear Storage facility offers small units ideal for those needing to store personal items, seasonal equipment, or smaller household goods. Conveniently positioned in a quiet residential area, it serves as a practical solution for those in the community seeking additional space.

    This facility prioritizes accessibility and security. The drive-up access makes loading and unloading straightforward, while the gate ensures controlled entry for authorized users. For peace of mind, a dedicated onsite manager and security cameras add an extra layer of protection. With parking and RV storage, this location is well-suited for storing vehicles, trailers, or recreational vehicles, perfect for residents exploring the nearby natural beauty of the Pacific Northwest.

    Customers will also appreciate the convenience of online payment, making account management simple and efficient. This facility offers an excellent option for Otis Orchards residents who want secure, accessible storage with user-friendly features.

    Price comparison

    See how this facility's unit prices compare to others in Otis Orchards-East Farms, broken down by size.

    Medium $160/mo
    Location minimum Location maximum
    $48/mo $170/mo
    Large $200/mo
    Location minimum Location maximum
    $74/mo $911/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    20

    out of 100

    Walk Score

    Car-Dependent

    Almost all errands require a car

    33

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 20, Bike Score®: 33

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Jack & the Bean Shop

      Food & Drinks 0.57 miles

    • The Otis Grill

      Food & Drinks 0.57 miles

    • River City Pizza

      Food & Drinks 0.58 miles

    • Post Office: Otis Orchards, Washington

      Services 0.59 miles

    • Otis Orchards Fire Station

      Services 0.64 miles

    • K H Grocery Market

      Grocery Stores 0.69 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    The facility at 21919 East Rowan Avenue is accessible during regular access hours, typically Mon-Fri: 9 a.m. - 6 p.m., Sat: 9 a.m. - 4 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Big Bear Storage - 21919 East Rowan Avenue, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 21919 East Rowan Avenue for specific restrictions and recommendations.

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