Most storage listings in New York City look the same. Reviews are where you find out what you’re getting into: whether the staff will help you, whether the building stays clean and whether your rent stays put once you’ve moved in. So we went through renters’ reviews and picked the three best storage facilities in each NYC borough. Each one gets a score out of 100, and each brand shows up only once per borough. If you’re curious how we scored them, that’s at the end.
Manhattan
As the table below shows, all three Manhattan picks are rated close to 5 stars, so your choice mostly comes down to location: Chelsea, West Harlem or central Harlem.
1. Manhattan Mini Storage at 524 W 23rd St, Chelsea
Score: 99.4/100
This Chelsea location had the highest score on our whole list, and the reviews show why. People mention many different employees by name, and their stories are specific. One renter came in to see the unit he’d reserved and walked out with a better one next door. Another had several changes made to her rental with zero fuss.
The phone team is just as good. One caller got every question answered in about three minutes, and a customer with an account issue said the rep knew her account inside out and sorted it. A customer of more than 20 years says things have gotten easier since StorageMart took over the brand, with no long-term commitments, and he was in his new unit within 10 minutes of showing up. Add a building people describe as always clean, and it’s easy to see how it landed at the top.
Best for: Flexible terms on the West Side.
2. Extra Space Storage at 485 W 129th St, West Harlem
Score: 92.5/100
This West Harlem facility wins people over with the practical stuff: elevators that look brand new, sturdy hand trucks, spotless hallways and on-site parking, which is rare in Manhattan. One renter was in her unit about 30 minutes after walking in.
The staff earn their share of the credit too. One employee steered a renter toward a cheaper unit and remembered him when he came back the next day. Another let a renter in right before closing to grab a pair of shoes he needed for an event. And if staff don’t know the answer to something, renters say they’ll find out for you.
Best for: Moving day in Manhattan, when you need parking and elevators that work.
3. Prime Storage at 9 W 141st St, Harlem
Score: 88.5/100
At Prime Storage on 141st St, people praise the whole front desk team, rather than one person. One couple got help finding the most space for their money, and a renter who needed to change his rental midway said it was no trouble. Another time, an employee helped her print an urgent document even though it wasn’t part of the job.
First-timers say staff walk them through every option, so it’s a lot less nerve-racking. One renter was surprised to be remembered by name on a later visit, and a customer with three units calls the building spotless.
Best for: First-time renters and anyone storing things that are hard to replace.
Brooklyn
The scores in the table are nearly tied, so think about how you’ll move in. Stop & Stor on Erasmus St lets you drive right inside, and Safeguard on East New York Ave has a loading dock with staff who’ll help you back in.
1. CubeSmart at 183 Lorraine St, Red Hook
Score: 97.1/100
The staff at CubeSmart in Red Hook know the building inside and out. One renter said the manager knew every unit and where it was, so he got exactly the one he wanted. Another reserved from out of state, and staff called ahead to make sure her unit would be held. When it turned out to be too small, they upgraded her on the spot and showed her the new one before she paid for it.
People also say an employee followed up after move-in to check that everything was fine, and that the front desk stays cheerful even when it’s busy. A renter of almost two years points to excellent rates and easy parking, and the building gets described as clean and well lit.
Best for: Good rates, easy parking and staff who check in on you.
2. Extra Space Storage at 2727 Knapp St, Sheepshead Bay
Score: 96.5/100
If dust drives you crazy, start with this Sheepshead Bay facility. Almost every review mentions how clean it is, and one renter called it one of the cleanest she’d ever seen.
Renters keep thanking the employees, and one says they treat you like family. Expect a full tour and help figuring out what size you need. Someone who booked online said the in-person help was even better. With entrances on three sides, loading is easy, and a business owner who has stored here for years says it handles truck deliveries well. Several renters call the prices fair.
Best for: Small businesses that get deliveries and anyone who hates dust.
3. Stop & Stor at 200 Empire Blvd, Crown Heights
Score: 93.7/100
At Stop & Stor on Empire Blvd, you can drive right into the main storage area, which makes loading a lot easier. One business owner who’s tried plenty of storage companies says none come close, pointing to the security, the parking and the dedicated cleaning crew. Several others call it one of the cleanest facilities they’ve used.
Reviewers name a lot of staff, and a few come up again and again for helping every single time. People also mention clear contract terms, reasonable prices and staff who show you several units before you pick. One employee even showed a renter a shortcut through the building to make his trips faster.
Best for: Renters with a car or van and businesses storing inventory.
Queens
Each facility in this table has around 100 reviews, and at all three, renters single out staff who helped them find the right unit size.
1. Extra Space Storage at 36-02 Northern Blvd, Long Island City
Score: 91.5/100
One renter has stored at this Long Island City facility since 2018 and stays for the staff. Moving is chaotic, and reviewers say the team here makes it easier, with a sense of humor to match. Expect a tour, straight answers and clean units.
Prices get called competitive. One renter got a free transfer to a different unit, and another had tried three stores for a wardrobe box before an employee here found him the last one before closing.
Best for: A reliable option in western Queens.
2. Storage Plus at 3500 Review Ave, Long Island City
Score: 84.3/100
The same few things come up again and again at Storage Plus on Review Ave: it’s very clean, the units are roomy and it’s easy to get to your stuff. First-timers say staff listen and explain everything before they sign.
One person in town for just a couple of weeks said staff set her up with something that worked for a short stay. People like the location too, with plenty nearby and public transit close by.
Best for: Short-term storage near transit.
3. Safeguard Self Storage at 1726 Hancock St, Ridgewood
Score: 84.0/100
One renter ended up at Safeguard in Ridgewood after her old storage place nearby doubled her rent overnight. Here she locked in a rate for six months and found the building newer and cleaner.
Others describe staff as thorough, patient and good-natured, and the process as fast. One renter got a unit the same day, and another said an employee went out of his way to get them moved in.
Best for: Renters who want a locked-in rate.
Bronx
Stop & Stor on Hollers Ave has a perfect 5.00, but Extra Space on E 137th St ranks first because its 4.99 average comes from more reviews.
1. Extra Space Storage at 1045 Webster Ave
Score: 87.3/100
First-timers seem especially comfortable at Extra Space on Webster Ave. Staff give full tours and let you compare several units, and the employees renters thank by name clearly like their jobs. One renter came straight from a long flight and booked the wrong unit by mistake. An employee fixed it, made sure his code worked and showed him around.
Another renter shared a handy tip: units stacked on top of others cost less, so they’re a good deal if you won’t visit often. Reviewers also mention great prices and a building that’s clean, secure and organized.
Best for: First-time renters who want help picking a unit.
2. Prime Storage at 950 University Ave
Score: 84.8/100
The word that keeps coming up at Prime Storage on University Ave is patience. Staff help you balance space against budget, and one couple said an employee helped them figure out which unit got them the most room for the money.
A renter who needed to change his rental midway said it was no trouble at all, and someone helping a friend move said the staff were the best part of the day. One renter called it one of the best storage locations she’d been to.
Best for: Renters whose needs might change.
3. Safeguard Self Storage at 1253 Jerome Ave
Score: 82.3/100
Renters call Safeguard on Jerome Ave safe, easy to get into and fairly priced, and one noticed it smelled clean the moment she walked in.
Staff here are good with people under pressure. One renter came in stressed, and an employee walked her through her options and showed her a unit before she paid. A self-described picky customer left sure she’d made the right call, and a family storing their things during a temporary move said three different staff members helped them through it.
Best for: Anyone in the middle of a stressful move.
Staten Island
The table shows a close race at the top, with Stop & Stor on Lynhurst Ave just ahead of Extra Space on Richmond Terrace and CubeSmart on Ellis St not far behind.
1. Extra Space Storage at 3026 Veterans Rd W
Score: 87.6/100
Most of the praise at Extra Space on Veterans Rd W goes to one sales rep, who renters say walks the grounds, keeps the place clean and explains bills and rate changes clearly. When the facility switched over from Metro Storage, she fixed one renter’s canceled autopay.
The team is good in a pinch, too. One renter needed storage at the last minute and got it. A father whose daughter rented here liked the service so much he joked about getting a unit himself, and another renter who had just added a second indoor unit said he wasn’t going anywhere.
Best for: A well-kept facility with clear answers about your bill.
2. Public Storage at 1107 Goethals Rd N
Score: 85.3/100
You can skip the counter at Public Storage on Goethals Rd N. One renter booked online, got her unit number and codes by text and moved in the next day. If you’d rather deal with a person, that’s quick too: one renter got a unit in under 15 minutes.
Staff lay out options for different budgets without pushing, and one employee even changed the lightbulb in a customer’s unit when his back made it hard to reach. A renter going through a divorce said they made the whole thing surprisingly pleasant, and people say the building always smells fresh.
Best for: A quick online move-in with friendly staff as backup.
3. CubeSmart at 330 Greenfield Ave
Score: 78.8/100
CubeSmart on Greenfield Ave is in a historic building, and renters say it’s spotless, right down to the dust-free pipes. The bathrooms are clean and stocked, there are plenty of carts and there are cameras throughout.
The front desk gets a lot of love for being kind and helping people compare or switch units. One renter couldn’t get the app working, and an employee set it up on her phone in a minute or two. When she cut her hand on a cart, they gave her first aid right away. She also noted that nobody ever pushed her to leave a review.
Best for: Daytime visitors who want a clean building with staff on site.
Tips for choosing a storage unit in NYC
Ask about rent increases. It’s the most common complaint in NYC storage reviews. Find out how long the intro rate lasts and how often rent goes up, and get it in writing if you can.
Add up the real monthly cost. Admin fees, required locks and insurance can tack on $10 to $25 or more a month.
Take a careful look at your unit. Check for leaks, stains, pest traps and dust, and make sure the size matches what you’re paying for.
Plan your move-in. Check access hours, elevators, parking and carts, especially if your movers charge by the hour.
Check the insurance limit. Some facility plans only pay out $2,000 to $2,500. Your renters or homeowners insurance may cover more.
Compare prices across the city on our New York City storage market page, or browse by borough: Manhattan, Brooklyn, Queens, Bronx and Staten Island.
Know your rights if you fall behind. New York’s self storage law(opens in new tab) sets the rules for late fees, notices and auctions, so read the late-payment section of your lease before you sign.
FAQ
What is the best storage facility in NYC?
Manhattan Mini Storage at 524 W 23rd St in Chelsea scored highest on our list, at 99.4 out of 100.
What is the best storage facility in Manhattan?
Manhattan Mini Storage at 524 W 23rd St, followed by Extra Space Storage at 485 W 129th St and Prime Storage at 9 W 141st St.
What is the best storage facility in Brooklyn?
CubeSmart at 183 Lorraine St, followed by Extra Space Storage at 2727 Knapp St and Stop & Stor at 200 Empire Blvd.
What is the best storage facility in Queens?
Extra Space Storage at 36-02 Northern Blvd, followed by Storage Plus at 3500 Review Ave and Safeguard Self Storage at 1726 Hancock St.
What is the best storage facility in the Bronx?
Extra Space Storage at 1045 Webster Ave, followed by Prime Storage at 950 University Ave and Safeguard Self Storage at 1253 Jerome Ave.
What is the best storage facility on Staten Island?
Extra Space Storage at 3026 Veterans Rd W, followed by Public Storage at 1107 Goethals Rd N and CubeSmart at 330 Greenfield Ave.
How we scored the facilities
We looked at Google reviews for more than 110 storage facilities in the database of our sister company, Yardi Matrix, across the five boroughs, focusing on each facility’s most relevant and most recent reviews as of April 2026. Scores reflect those reviews, so they may differ from a facility’s overall Google rating.
Each facility got a score out of 100, based on:
- Its star rating (40 points)
- How many reviews we looked at (10 points)
- How many reviews included comments (10 points)
- How many described a specific experience (10 points)
- How recent the reviews were (10 points)
- How many different things renters praised (10 points)
- How many staff members renters named (10 points)
We took points off for problems renters reported, like damage, pests, theft or steep rent increases.
Each brand appears only once per borough. Extra Space Storage shows up in every borough because it has more locations than any other brand on our list, and its top location in each borough scored well ahead of the next-best option.
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Most storage listings in New York City look the same. Reviews are where you find out what you’re getting into: whether the staff will help you, whether the building stays clean and whether your rent stays put once you’ve moved in. So we went through renters’ reviews and picked the three best storage facilities in each NYC borough. Each one gets a score out of 100, and each brand shows up only once per borough. If you’re curious how we scored them, that’s at the end.
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