Storage units in Massachusetts

They have the best customer service, so respectful and they made sure I was comfortable with all the prices!!! Highly recommend

My experience was very very good. The people that run it are very pleasant and always answered my questions right away. Great customer service.

Today’s visit was nice and easy. Staff name Junior was very helpful and detailed with explaining how the process works. He also helped me getting around to my unit. Over very pleased with his service.

Renting a unit was an easy process, excellent customer service. Was able to tour the facility, and choose a unit which suited my needs. Donna the manager was pleasant to work with, very knowledgeable, and answered all of our questions. Would recommend anyone to rent at this facility!!

Heather and Coby were very efficient in getting me a unit. Fast and Easy !

Mike was very helpful in getting the right value for the storage unit

place is very clean

Friendly reliable and easy access

I don’t usually write online reviews, but this one is absolutely deserved. I’ve rented a unit at the 171 Bear Hill Road location for several years, and the facility is consistently clean, well-maintained, and clearly cared for. What truly sets it apart, however, is the manager—Yehiah. It’s rare to come across someone with such a high level of emotional intelligence and strong business judgment in customer service. Every interaction feels thoughtful, calm, and genuinely helpful—even in situations that could easily become stressful. During a recent visit, I saw this firsthand. While waiting in the office, there were two customers ahead of me. One was heading out with a small bag of trash, and Yehiah immediately offered to take it so they wouldn’t have to drive off with it. It’s a small gesture, but it speaks volumes. The other customer was clearly stressed, and Yehiah took extra time to walk them through their options, helping them plan ahead and ensuring they left feeling relieved rather than frustrated. When it was my turn, my own concerns were handled with the same care and attention. I’ve also interacted with other team members—Mark, Taylor, and Larry (who was filling in from another location)—and they were all helpful and professional. That said, Yehiah sets a particularly high bar. There’s a level of care and awareness here that’s hard to teach—you either have it or you don’t—and Yehiah clearly has it. If emotional intelligence and a practical, solutions-oriented mindset were superpowers, this would be their headquarters. As the saying goes, people may forget what you said or did, but they never forget how you made them feel—and in this case, I won’t forget either. Five stars are often handed out too easily, which can blur the line between good and truly exceptional. If I could, I’d add an extra one here—because this level of service is rare. I’m grateful to rent at this location and glad to recognize someone who makes such a consistent difference. Thank you to Extra Space Storage for having such a standout manager, and thank you, Yehiah, for making every customer feel welcome. I confidently recommend this facility to anyone in need of storage—you’re not just getting a unit, you’re getting peace of mind.

Nice lady

The woman who works the front desk is awesome! Very helpful and great customer service!

Diana at the Middleboro location was amazing! She was very very helpful!! Thank you!

Great place for storage if you're looking for a great place to store your things, these are awesome people and speak to Felicia and Eric great attitude great customer service.

I been storing here for a long time and it a convenient location

Smooth process and super friendly staff! Thank you!

Great service! Michelle was efficient and very helpful. She helped me out with all my questions since the beginning of the process and the end. I had use this storage place before and I am doing again now because of the great experience I had before and specially it is a very clean and well maintain storage place. Highly recommended.