Storage units in Silver Firs, WA, and nearby areas

Helpful staff, clean facilities, clear pricing (monthly rate + admin fee + insurance + additional options). Sound Storage has helped me move residences.

We were looking for a large storage unit for our small business. The team at Sherlock worked with us to find something that was perfect for our use. They were friendly and very helpful. I would recommend them to anyone looking for some extra storage space.

Today I was reminded that people are often much quicker to voice their frustrations than they are to acknowledge good service. I happened to overhear a woman yelling at the staff at my storage facility, making accusations and saying things that, based on my own experience, were wildly untrue. It actually inspired me to take a few minutes out of my day to share my experience with this location and the company as a whole. I've been using SecureSpace Storage for quite some time now, and I think it's worth giving credit where credit is due. First and foremost, the facility is consistently clean and well-maintained. From Krystal to Scott and Ivi and everyone has always been friendly, helpful, and attentive. They're regularly around, tending to the building, keeping things in order, and making themselves available when needed. Sure, there have been a few minor technological glitches here and there, whether with a door sensor or a lock, and occasionally something might need to be cleaned up. But that's going to happen just about anywhere. What matters is how those things are handled. If you see something, say something, and it gets cleaned up. At least, that's consistently been my experience at this location. Beyond this particular location, I also want to give credit to SecureSpace as a company. I've had a couple of issues over the years, one involving my rent and another involving a refund. In both situations, the company went out of its way to make things right. And to me, that says a lot more about a business than simply never having a problem in the first place. Now, my biggest complaint? Well, like just about everything else these days, the rent is too damn high! LOL. But on a more serious note, my one philosophical disagreement with the company is its approach to pricing and customer loyalty. Rent increases once, sometimes twice a year, while new customers are offered promotional rates to move in. I've always found that a little backward. If those increases eventually drive away a loyal customer, the company is left with an empty unit that it may have to discount just to fill again. Wouldn't it make more sense to retain someone who's already paying the regular rate, rather than risk losing that steady revenue only to offer the same space to someone else for less? I understand the business strategy behind introductory pricing, but I've always believed there's value in rewarding loyalty rather than continually testing it. That said, I don't want my disagreement with the company's pricing philosophy to overshadow the genuinely positive experiences I've had with the people who work there or the way the company has handled my concerns. Every business has its imperfections, whether it's a storage facility, an apartment complex, or just about anything else. I don't expect perfection. I do appreciate people who take pride in their work and a company that's willing to make things right when something goes wrong. This is a genuine review from someone who has actually used their facilities for an extended period of time. From my very first phone call to inquire about storage, to the staff working at this location, to the corporate customer service representatives I've dealt with over the phone, the experience has been consistently positive. So, after hearing someone screaming and yelling about a place I've had such a different experience with, I felt compelled to share my side of things. And bless her, too. She was probably going through it! LOL. But she was saying a lot of things that were the complete opposite of what I've personally experienced, and I figured I'd get my two cents in just in case she came on here looking to tear apart the building or its staff. Good people, a clean facility, and a company that genuinely makes an effort to take care of its customers. It doesn't get much better than that. And that's the frustrating part, because it means it's actually worth what I'm paying! And corporate, please don't read that and take it as an invitation to raise my rent again ??

This place is amazing!! Phil is wonderful to work with. Great customer service and they really help you understand what your storage needs are without overselling you. I highly recommend!!

Jonathan at Extra Space in Mill Creek was super helpful. I have two storage units there and want to consolidate into one new different size than I have. He helped me with the best approach to doing that and not incur more rent fees. Jonathan helpful, kind and understanding. Now I have a plan!

The gentleman who assists me every time I am at the storage place is Amazing. He has a heart of gold and makes such a terrible time I am having totally worth living. Thank you for everything Ian!

Adian was very helpful. And took cares of my needs. I appreciate my public storage space.

I had a great experience while being helped by TJ getting my storage needs sorted out. Thank you for explaining everything so concisely. 5star customer service!