Extra Space Storage - 237 Saw Mill Road, West Haven, CT 06516

4.7/5 - 431 Reviews
Location:
237 Saw Mill Road, West Haven, CT 06516
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9 a.m. - 5:30 p.m.

Extra Space Storage - 237 Saw Mill Road, West Haven, CT 06516

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    8x10 Self Storage 80 Sq. Ft.
    Climate-Controlled
    $168/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $120/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $97/mo
    5x10 Self Storage 50 Sq. Ft.
    $80 - $132/mo
    5x8 Self Storage 40 Sq. Ft.
    Climate-Controlled
    $101/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled
    $71/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator
    $57/mo
    5x5 Self Storage 25 Sq. Ft.
    $24 - $85/mo
    10x15 Self Storage 150 Sq. Ft.
    $272/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled
    $261/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator
    $234/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled
    $186/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator
    $177/mo
    10x10 Self Storage 100 Sq. Ft.
    $157 - $249/mo
    15x30 Vehicle 450 Sq. Ft.
    Drive-up Access Parking RV Storage
    $466/mo
    15x25 Vehicle 375 Sq. Ft.
    Drive-up Access Parking RV Storage
    $407/mo
    10x40 Self Storage 400 Sq. Ft.
    Climate-Controlled
    $587/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled
    $462/mo
    10x30 Vehicle 300 Sq. Ft.
    Drive-up Access Parking RV Storage
    $340/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled
    $455/mo
    10x25 Vehicle 250 Sq. Ft.
    Drive-up Access Parking RV Storage
    $293/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $455/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator
    $322/mo
    10x20 Vehicle 200 Sq. Ft.
    Car Storage Drive-up Access Parking
    $272/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Elevators
    • Online Payment
    • RV Storage

    Customer reviews

    4.7/5
    Average rating
    431
    Number of reviews

    Read some helpful reviews of Extra Space Storage, shared by real renters with genuine experiences and honest opinions.

    I don’t like them they’re full of attitude all the workers talk to them. I called them up on the phone and they all had like a serious attitude and have zero understanding , and I don’t know why.. I also rent from them and I told him I wanted a big lease but they don’t listen. when I first signed up, stupid unit too much money. Don’t be fooled by the free move-in nonsense don’t do it They charge me $176 for a lot of for a little 10 x 10 that’s a lot. ... Read more
    Christina D. - 18 May 2026
    Talisha at Extra Space Storage in West Haven, CT was absolutely exceptional. From the very first phone call, she was incredibly friendly, professional, and provided clear instructions on exactly what to do upon arrival, which made the process stress-free. When we needed assistance during move-in, Talisha responded immediately and made sure our needs were handled quickly and efficiently without any delay. Her customer service, communication, and willingness to help truly stood out. It’s rare to find someone so attentive and genuinely kind. Highly recommend working with her if you need storage in the area! ... Read more
    Norah C. - 15 May 2026
    Excellent Service at Extra Space Storage I recently had the pleasure of working with Talisha in the West Haven facility, and I can't say enough good things about my experience. From the moment I arrived, Talisha was incredibly friendly and welcoming. They helped me understand my storage options clearly and patiently answered all my questions. I appreciated their knowledge about the different unit sizes and the security features available. It made me feel confident in my choice to store my late mother’s belongings there. What stood out the most was helping me find the right unit, assisting with paperwork, providing moving tips. Her attention to detail and commitment to customer satisfaction made the entire process smooth and stress-free. They do regular security checks on all units which gives me peace of mind since I am from out of state. Overall, I highly recommend Extra Space Storage for their positive attitude and friendly service. ... Read more
    Natalie M. - 11 March 2026
    Damien - 25 October 2025
    Without a doubt the best seamless transaction I have ever made. Both Ladies on site are super friendly and their hospitality was above average. If I could rate with more stars I definitely would. No question asked was left unanswered. The location is perfect and the indoor units are great. ... Read more
    Jessica G. - 15 October 2025
    Teresa D. - 27 September 2025
    I received the upmost assistance from Jenine in helping to get the best rate for a senior citizen. She was extremely polite and patient in asking and answering g all of my questions and correcting errors in my profile. I hope if a future opening for higher management opens she would be would receive top attention. ... Read more
    Maureen F. - 26 September 2025
    I walked in and was immediately sold. Talisha was very courteous and professional. She explained the rental process and set my mind at ease while showing me around the facility. She deserves a raise for being an excellent customer service rep. Thank you. ?? ... Read more
    Dr T. - 23 September 2025
    My first impression of this facility was five-star. The two ladies and the gentleman I met were polite and professional. But there’s a big difference between being nice and being kind; the difference that defines real customer service. Nice pleases in the moment. Kindness stays consistent no matter what. My experience here showed a lack of both kindness and consistency. When I moved in, staff gave me two entry codes: one for my unit and one “emergency code.” The next day, my unit code stopped working. For five days, I relied on the emergency code to enter. When I came in during business hours, I learned the manager never validated my ID in the system. I was always told I should never have received that emergency code. Later, another tenant admitted they had used the same code for weeks, meaning anyone could have had access to the facility during that time. That’s a major safety and security risk for every tenant. A few weeks later, the on-site manager overstepped. Many tenants use this facility for personal business. As long as rent is paid on time and no one disturbs others or breaks rules, the manager shouldn’t dictate how long we spend moving belongings. I was the only person in the building, not blocking anything, yet she confronted me and questioned what I was doing. When I explained I use the storage to keep items I sell online, she grew defensive. The tone shifted, and she tried to justify her actions with weak excuses like “fire safety,” which didn’t hold up. I called customer service to file a complaint about her behavior. While I was on the phone, she approached again this time dropping a copy of the lease agreement into my car which slip onto my lap and we had another brief back and forth. The representative, who overheard, even noted how unprofessional she sounded. I was promised a call back within 24 hours from a district or regional manager, but no one called. A week later, I received a voicemail from a blocked number claiming to be the district manager (I don’t answer blocked numbers). She said she’d call again the next day to discuss the situation, but she never did. Days later, I’m still waiting. Between the on-site manager’s unprofessionalism, the security lapses, and the district manager’s failure to follow through, this facility does not deserve five stars. ... Read more
    Sixto D. - 28 August 2025
    I had a truly exceptional experience with this place and I want to give a special shoutout to Talisha for her incredible understanding and customer skills! She took the time and made a stressful moment so much easier to handle. Her professionalism, warmth, and genuine care are exactly what make this location stand out. If you're looking for storage with amazing customer service Extra Space Storage is the place. Thank you for everything! ... Read more
    Jackie “. - 11 June 2025
    This is my first storage unit I’ve ever got as I start to plan my temp move out of state. I needed a place to keep my belongings securely and safely. Alisha was great help in getting me started and gave me the complete run down. The whole process was really smooth and quick too. I had already booked my unit online and walking in to get set was easy. Had my lock already inside and the packaging was easy to remove (thank goodness they already made that part easy). The unit was spotless. I feel comfortable leaving my belongings here. Thx Alisha! ... Read more
    Mohameth S. - 3 June 2025
    I am absolutely delighted with the service I received at Extra Space Storage in West Haven, CT today. I had the pleasure of dealing with a very friendly and knowledgeable associate named Jenine who took the time to give me a tour of the facility while showing me several units to choose from for rental. She went above and beyond to accommodate my needs, and for that, I am extremely grateful. I am very pleased with my overall experience at Extra Space Storage. The prices are fair, the facility is clean and well lit, and the customer service is outstanding! ... Read more
    kitty l. - 3 May 2025
    We've had an excellent experience with Extra Space Storage. Our unit is the perfect size for what we needed, and the facility is always clean. Staff are friendly and helpful, too. Would definitely recommend to anyone needing climate controlled storage for their belongings! ... Read more
    Katie D. - 21 April 2025
    Fast service, clean office/lot, understanding what was needed out of me was simple. Talisha and Jenine were very kind and allowed me to preview the units I was considering before I committed to what I needed. Thanks guys! ... Read more
    Julian T. - 10 April 2025
    Carol D. - 10 April 2025
    I’ve had a storage space here for a year and never had issues. Today, Janine went above and beyond to accommodate my billing situation. Most people nowadays do not care about what’s happening with a person, but not Janine. She was compassionate and understanding, and her good deed warmed my heart today! Thank you, Janine and your manager, for your act of kindness. You truly made my day! ... Read more
    Raquel F. - 15 March 2025
    Jenine was an absolute pleasure. She was incredibly knowledgeable, and helped us to select a unit that was suited to our needs. She clearly explained all payment policies, and even took the time to greet our little boy. We are looking forward to storing our property here. Safe and Clean!! Please give them your business. ... Read more
    Adrienne V. - 18 February 2025
    Today, my Wife and I came to the location on Saw Mill Road. The representative there, Jeanne, provided excellent service. We were trying to determine which unit was the best fit for our needs and she was thorough, courteous, and professional throughout. I really thought she was a member of management. It wasn't until she stated she was new. I would've never knew. Her service and people skills was excellent. Great experience. Thank you. ... Read more
    David B. - 1 February 2025

    About this facility

    Located at 237 Saw Mill Road in West Haven, CT, this Extra Space Storage facility offers a range of unit sizes, including small, medium, and large, to accommodate various storage needs. Whether you’re decluttering a home, stowing seasonal items, or managing a big move, the variety of options here ensures you’ll find the right size for your belongings.

    This facility stands out with its climate-controlled units, which help protect sensitive items like furniture, electronics, and documents from Connecticut's fluctuating temperatures and humidity. Access is convenient, thanks to drive-up access, elevators, and indoor storage options, making loading and unloading a breeze. With parking and RV storage available, this facility is also a practical choice for vehicle storage. Security measures include a gated entrance, security cameras, and an onsite manager who provides additional peace of mind.

    For added convenience, this facility offers contactless renting, online payment, and has moving supplies available for purchase, streamlining the storage process from start to finish. Ideal for families, students, and businesses in West Haven, this Extra Space Storage facility combines security, accessibility, and modern conveniences to meet local storage needs effectively.

    Price comparison

    See how this facility's unit prices compare to others in West Haven, broken down by size.

    Small $90/mo
    Location minimum Location maximum
    $24/mo $168/mo
    Medium $215/mo
    Location minimum Location maximum
    $110/mo $400/mo
    Large $406/mo
    Location minimum Location maximum
    $115/mo $645/mo

    Location & walkability

    This storage facility is in a highly accessible area with excellent walkability and public transit options.

    64

    out of 100

    Walk Score

    Somewhat Walkable

    Some errands can be accomplished on foot

    44

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 64, Bike Score®: 44

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • West Haven Police Department

      Services 0.11 miles

    • Nick’s Luncheonette

      Food & Drinks 0.14 miles

    • Econo Lodge

      Services 0.14 miles

    • Mobil

      Services 0.15 miles

    • Dunkin'

      Food & Drinks 0.16 miles

    • Connecticut Park and Ride

      Services 0.19 miles

    • West Haven Train Station

      Transportation 0.27 miles

    • West Haven

      Transportation 0.28 miles

    • West Haven

      Transportation 0.29 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 237 Saw Mill Road is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat: 9 a.m. - 5:30 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Extra Space Storage - 237 Saw Mill Road, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 237 Saw Mill Road for specific restrictions and recommendations.

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