Storage units in Elkridge, MD, and nearby areas

I reserved a unit 1am and surprisingly received a call from Tony Garrett, the Customer Service Rep at the location of choice at 9am. He was very pleasant and thorough with the information needed to sign an agreement. He provided options so I could be the most comfortable while visiting the building. I appreciated his patience and guidance through the process. The office was clean and cool considering the weather here in MD has been insanely HOT!! I would recommend this location for your storage needs. You will be taken care of!

????? Excellent experience with Extra Space Storage in Hanover, Maryland! The facility is exceptionally clean, well-maintained, and feels very secure. There is plenty of lighting throughout the property, making it easy to access your unit any time of day. The temperature-controlled units are a huge plus for protecting valuable belongings, and the wide drive aisles make loading and unloading simple. If you’re looking for a safe, convenient, and professionally managed storage facility, I highly recommend Extra Space Storage in Hanover!

Called to ask a whole bunch of questions and weigh my options comparing multiple storage places in the area. I must honestly say that the customer service and patience shown by Shay was the main reason we ended up going with Extra Space Storage. Will definitely use again and will recommend highly to others. Thank You!

Daysi is very nice and so helpful

Ms.Lusia was extremely helpful with helping my mother and I make our monthly payment; very professional and personable. If we could rate her 10 stars we would! Thankyou Lusia and extra space storage!!

Great Service

T is a really nice and helpful guy, loved it

Kamora went above and beyond with her expertise customer service. I appreciate her breaking everything down for me and allowing me to ask my many questions. Thank you !

Clean and easy to enter. Personal is on top of the units safety and are very nice.

This is the BEST U-Haul experience I’ve ever had. The manager Kim Whitehead was AMAZING. Very welcoming, she explained everything very well. KIM needs a raise. ASAP

Great manager Shaun. Property is clean, secure and well lit

I lost my keys to my storage. I had called about 6 months ago to have the lock cut off. I was told that was no longer offered. So my son and I went to go buy a tool to cut it off. We returned the tool 3 different times to upgrade and we still could not get it off. So we decided to hire someone. Time passed as we never did hire someone and I decided to call one more time and was told they brought that service of cutting the lock off, so we bought a new lock from P.S. and Kate said when he comes to cut it off(which is one time a month and no date of when or what time). The associate stated she would call us when it was done. We put the new lock on 6-14-26. On 7-12-26 I called P.S.(the 800#) and advised I had not heard anything, the associate was extremely helpful. Listened, was empathetic, showed concern and looked into my account and found that they called me on 6-19-26 and left a voicemail. Lock is cut off and I can now get in my storage. I told her I had not received a call or a voicemail and we confirmed my cell#, but I had no voicemail on the date or after the date. I was just happy that I can now get into my storage. This has been quite an adventure. Yes it was my fault for losing my key, but the customer service from last year to this year has changed quite a bit and that needs to be acknowledged. Also kudos to Kate at the Catonsville, MD office where my storage is. She was fantastic. GREAT customer service, called me by my name. Was happy, friendly, bubbly and very helpful. I know you said "a brief description" but I felt this story needed to be told. Also a shout out to Brandon who helped us on Wednesday, July 17th. We came in to get in our storage and start a new account. Brandon was very nice, great personality and if he did not know the answer to my question, he did not hesitate to ask his fellow associates for help. I was. impressed with that. He went above and beyond to take care of our needs. The customer service at the Catonsville location has IMPROVED immensely from last year.Thank you Kate and Brandon for bringing your best and making my experience a success!!!