Go Store It - 5200 West Mercury Blvd, Newport News, VA 23605

4.3/5 - 290 Reviews
Location:
5200 West Mercury Blvd, Newport News, VA 23605
Office hours:
  • Mon-Sun: 6 a.m. - 10 p.m.

Go Store It - 5200 West Mercury Blvd, Newport News, VA 23605

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Retail Available

    Moving and packing supplies available for purchase on-site

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x7.5 Self Storage 75 Sq. Ft.
    Climate-Controlled First Floor Access
    $172/mo
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled First Floor Access
    $133/mo
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled First Floor Access
    $164/mo
    12x10 Self Storage 120 Sq. Ft.
    Climate-Controlled First Floor Access
    $258/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled First Floor Access
    $289/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled First Floor Access
    $150 - $215/mo
    20x10 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $222 - $325/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled First Floor Access
    $349/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Parking
    • First Floor Access
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.3/5
    Average rating
    290
    Number of reviews

    Read some helpful reviews of Go Store It, shared by real renters with genuine experiences and honest opinions.

    Signed up online with no hassle. First time in the facility was during Access Hour, but prior to Facility Staff Hours. Got in immediately with the provided email information and all codes worked easily. The signage inside is lacking, yet after a short 15 minute exploration journey I found my unit and best route to it. Unit was clean upon opening and everything has been wonderful. ... Read more
    Jacob L. - 10 April 2026
    Today was my move in day. I entered the building and it was pitch dark. I immediately freaked out but I went inside to get help. Lawrence or Lorenzo I totally forgot his name. He's the manager he was sooo helpful he walked with me to my storage. He stayed until I was ok. I really appreciate the helping hand. ... Read more
    Shawanda O. - 19 February 2026
    Jessica B. - 12 February 2026
    It is the first time I dealt with gostore it even though I didn’t meet anybody personally I did via video. And it was easier than I thought it would be. I went to go look at the unit beforehand to make sure it was at a good location for me. Even though after loading a few things in there, I realized it’s too small, but so far my experience with them is good. ... Read more
    Brenda J. - 28 January 2026
    Great property and excellent Customer Service, my only suggestion is U need more carts and some with bars that can hold the mattresses, box springs and mirrors. Clean units and Great Lighting in my 10*10. Would definitely use GoStor again. ... Read more
    Tracey T. - 14 January 2026
    I am extremely disappointed with this storage facility. When I signed up, I was assured by management that my rate would be $123 on a month-to-month lease. I’ve only been here for two months, and already my rent has been raised from $123 to $175—a massive increase that I was not prepared for. I was told one thing when I moved in, only to have the terms changed almost immediately. This feels dishonest and misleading. $175 is far beyond what I can afford, especially since I was led to believe my rate was stable. The notice I received stated, “Your business is important to us. Due to operational costs associated with providing you the best possible self-storage experience, we are instituting the minimum rate increase needed to meet the financial demands of our storage facility.” To me, a nearly $52 increase after only two months is not a “minimum” adjustment—it’s excessive and unfair. Customers deserve honesty and stability, not bait-and-switch tactics. ... Read more
    Alexander F. - 3 September 2025
    Sam and Adria is the Best. I was lost when I walked in and had to actually work with virtual reality. These two ladies were there every step of the way to make me feel appreciated. Sam and Adria you two ladies are amazing people, please continue to make others happy and I want to say Thank you with a big smile!!!! ... Read more
    sharon d. - 29 August 2025
    Do not, I repeat DO NOT store your belongings here. They'll sell you the storage for one price, then increase the price exponentially. I am a single mom and was excited to store my things so once I move, I wouldn't have to replace a whole apartment again. But guess what? There are mice!!! I came to pull my things out of storage and there are mouse droppings on EVERYTHING!! I am literally standing in the facility crying while I write this. My baby's furniture is ruined amongst other things. According to their contract, they'll only pay$500...maybe. Go somewhere else. Edit--Of course you don't see my info. My government name isn't Danni. ... Read more
    Danni d. - 20 August 2025
    Benjamin C. - 8 August 2025
    My representative Dymeisha was amazing however the company policy of raise rents when they feel like it will definitely have me searching for a new storage company. I was in transition between rental and home ownership. This company was close by and I feel deceived. If it is too good to be true RUN is all I can say ... Read more
    Monique S. - 11 February 2025
    Please be cautious with renting a unit due to new management of the facility. We rented our unit starting in 2023 and it was clean, never dirty, safe, nice management/staff and well kept facility. When we moved out of our unit in 2025 we would be shocked with the horrible upkeep and events that unfolded at this facility. For starters, their elevator is constantly having problems. To the extent that we had to call 911 to get us out of the elevator due to their elevator breaking down while we were in it, and the elevator phone not working only having a busy tone- good thing we had a cell phone. Secondly, the pests are uncontrollable there. They have a rodent infestation even up on the second floor with rodent droppings all over the floors of the building as well as dead cockroaches. Our unit had over $7k worth of rodent damage to replace our items and the companies personal “Top Tier 1” insurance plan that covers 10k worth of damage ONLY covers $500 worth of rodent damage. Their third party insurance doesn’t help they only say hey you’re cleared for X amount, then when you call the management here with instructions from the insurance company that explained how to increase the amount for those damages based on what the insurance has seen the facility management doesn’t respond nor will speak with you. Super professional in dealing with customers (insert sarcasm). Do not be conned into buying it their insurance, go through a personal renters insurance company. We had NO food items in our unit by the way, only decor, souvenir’s and furniture. Their management/staff on site is not a thing anymore it’s all virtual. In order to speak to anyone you have to go through a virtual help desk and speak to people who aren’t familiar with the location or are able to visibly show them issues when they arise. They will tell you that there’s a facility technician there but each and every time we needed assistance with something at this facility NO one was there. The only way to keep the facility clean I guess is to call and complain to the customer service line because the outside trash is constantly overflowing, there’s trash in the exit hallways and throughout the buildings. Not to mention the bathrooms in the facility are absolutely disgusting and look like they are hardly maintained. There were even homeless people living outside of the facility with the emergency doors cracked open and the facility didn’t know about it until I had to call to address it. Mismanaged, poor quality service and do not uphold what they advertise when you rent a unit. Please be cautious, this facility doesn't care about their renters or their belongings, only that their business makes money. These pictures are only some of the things we lost and have seen at this facility. They don’t even send an email/letter explaining that they have a pest issue to their residents. ... Read more
    Rebecca P. - 6 February 2025
    Laura was very polite ,courteous and professional. She answered all of my questions and very patient. Her customer service was top shelf.Hire more representatives like her.Thanks Laura for making everything seem so easy. ... Read more
    Frendessa C. - 26 January 2025
    Katie was awesome and helped me do the sign in move in online. I’m in the hospital and not sure when l will be discharged. She was clear in explaining everything to me. She was friendly, professional, and courteous. I could tell she was smiling from speaking with her. Businesses grow by word of mouth. She is clearly an asset to your company. Have a blessed wonderful day Katie. ... Read more
    Ruth T. - 29 November 2024
    I’ll start at the beginning. When I first opened a unit I was paying a price of $61 then after 4months I started getting notices saying the price increased to $140ish and that there was an additional $33 insurance that would be added from a 3rd party. It would have cost me more money and time to move to a different facility so I stayed (terrible mistake I should have left). I travel for sports and stay in a small apartment so I go to my storage unit every weekend to get my travel tent and chairs. When I opened my unit (after 2weeks of not going) I was hit with a foul smell. Turned out, there were rat dropping EVERYWHERE. I’m talking on every piece of anything in the unit. My daughter blankets were stained, rats chewed through stuff. Chairs had mildew and mold building up. There was trash wrappings dragged in by the rodents (no food was put in the storage). I grab gloves, accessing the damage, taking photos. The facility doesn’t have a manager on site so I had to call. As I’m doing so, I see Master Splinter himself. I’m talking, the rat look like a Pomeranian dog, the xtra large traps they have outside along the building (are to small) compared to the size of this rat. It stopped me dead in my tracks. Only thing I could do is close the door and put the lock back on it. After speaking with the location they don’t cover the damages, they offered my month to be half off (all they could do) and send out an exterminator. Well if you are familiar with rats you know they breed very very fast, and it’s been a week since I’ve called. So needless to say, all my daughters toys, clothes, blankets (trash). Toys, kitchen items (trash), dinning table good but chair have chew marks and feces and building up mold on them (trash). I’m to scared to even go throw everything out cause the rat will hold me captive ... Read more
    adonnay J. - 11 November 2024
    I've had my storage unit for a couple of months and haven't had any issues. So far it's been the best place I've stored my things. Tonight I went to put more things in my storage unit and when I tried to unlock it, the lock wasn't on the door. I looked on the ground to see my lock was cut off of my door. My storage unit was broken into and my TV was stolen. I was in complete shock. I told Dion from the office and he came up to look. He mentioned to me that on the way up to me, he noticed other locks looked broken on other units. He went downstairs to get me another lock and see if the other ones were in fact broken into or not. He came back up with a new lock that was more durable and free of charge. He informed me the TV would be covered since I pay for insurance. I just have to submit the incident. He explained I would be emailed this information which I'm still waiting on. I asked can I see the person on camera once found out and wasn't given a straight forward answer. I'm sure the incident was caught on camera as the facility has numerous cameras and it would've been hard to hide the TV. I'm irritated as I didn't expect this. I pay for my things to be safe at a storage unit and now I don't feel comfortable having my things there. Needless to say, I will be looking at other places and will get this resolved. *UPDATE IN RESPONSE TO THE REPLY FROM THE OWNER* Please do not lie. I have yet to receive an email for me to file and submit the incident to insurance. I received a call a few days ago from Dion confirming my email and he stated he was about to send it over. Here I am days later and I still haven't received an email. I've checked my trash and spam folder. There is no email, but y'all were able to send me an invoice email for the next months bill. I will not pay next months bill for the simple fact I pay yall to keep my stuff safe and y'all didn't. Until I receive that email to submit the required stuff to insurance for them to pay for what was stolen, I will not pay that unit. Initially I was not going to blame GoStoreIt as they can't control everything, but the way y'all are handling the incident as if y'all don't care or as if it's not serious.... I cannot wait to get my stuff out of there ... Read more
    dejashalyn - 23 January 2024

    About this facility

    This Go Store It facility, located at 5200 West Mercury Blvd in Newport News, VA, offers an excellent range of storage options with small, medium, and large units to suit various needs. The climate-controlled units are a valuable feature, particularly in Newport News, where humid summers can be tough on sensitive belongings like furniture, electronics, and important documents.

    With indoor and multi-level storage options, this facility is ideal for those who value convenience and protection for their items. The combination of security cameras and an onsite manager ensures added peace of mind for customers storing valuable items. On top of that, the facility offers parking, making it a practical choice for vehicle storage. The contactless renting system and online payment options enhance the experience, allowing for seamless transactions and flexibility.

    For those in need of packing supplies, the facility also has a retail section with moving essentials. This facility is especially suited for anyone in Newport News looking for safe, accessible, and hassle-free storage.

    Price comparison

    See how this facility's unit prices compare to others in Hampton, broken down by size.

    Small $156/mo
    Location minimum Location maximum
    $64/mo $256/mo
    Medium $232/mo
    Location minimum Location maximum
    $79/mo $491/mo
    Large $286/mo
    Location minimum Location maximum
    $178/mo $928/mo

    Location & walkability

    This storage facility is in a highly accessible area with excellent walkability and public transit options.

    64

    out of 100

    Walk Score

    Somewhat Walkable

    Some errands can be accomplished on foot

    48

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    50

    out of 100

    Bike Score

    Bikeable

    Some bike infrastructure

    Walk Score®: 64, Transit Score®: 48, Bike Score®: 50

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Valvoline

      Services 0.07 miles

    • Chick-fil-A

      Food & Drinks 0.09 miles

    • Sears Auto Center

      Services 0.12 miles

    • Wawa

      Grocery Stores 0.15 miles

    • Floor Trader

      Shopping 0.15 miles

    • Wendy's

      Food & Drinks 0.15 miles

    • Wawa

      Services 0.16 miles

    • Skrimp Shack

      Food & Drinks 0.16 miles

    • Omareen Afro Carribean Groceries

      Grocery Stores 0.16 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 5200 West Mercury Blvd is accessible during regular access hours, typically Mon-Sun: 6 a.m. - 10 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Go Store It - 5200 West Mercury Blvd, available security amenities may include Security Camera, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 5200 West Mercury Blvd for specific restrictions and recommendations.

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