Public Storage - 12963 Jefferson Avenue, Newport News, VA 23608

4.9/5 - 293 Reviews
Location:
12963 Jefferson Avenue, Newport News, VA 23608
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat-Sun: 9:30 a.m. - 5 p.m.

Public Storage - 12963 Jefferson Avenue, Newport News, VA 23608

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $132/mo
    7.5x10 Self Storage 75 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $167/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $182/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $159/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $97/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $88/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $189/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $161/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $336/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $320/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $317/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $292/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.9/5
    Average rating
    293
    Number of reviews

    Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

    dp t. - 28 September 2025
    I went to public storage last week and while I was there one of the managers asked if I needed a hand since I was moving boxes alone. The property manager Jahmiyr, he told me I could call him Jah. He was very nice, talkative, and polite. He’s the best and I’ve very grateful for his help. ... Read more
    Maylynn F. - 21 March 2025
    Love this storage facility! Everytime I move a needed a safe place I choose this location. It's always clean and spacious and the staff is always nice and helpful. Even when Literally forgot my 1st months rent lol. The front desk lady was so sweet, kind and understanding. But I did pay immediately lol. This will always be the place to meet my storage needs.i believe her name was karla ... Read more
    Shena L. - 14 January 2025
    I really had a wonderful experience with Karla. She was incredibly nice and personable. She clearly cares about each customer. She explained everything to me in detail being fully transparent. Thank you, Karla! People like you are hard to find these days. It was a pleasure doing business with you and Public Storage! ... Read more
    Jerry B. - 9 January 2025
    **Exceptional Customer Service and Genuine Care from Karla at Public Storage** I recently had the pleasure to meet Karla at Public Storage, and her outstanding customer service truly stood out. Karla combines professionalism with a warm, human touch that is rare to find. From the moment I walked in, she made me feel valued and understood, going out of her way to ensure all my storage needs were met. Karla’s knowledge of the storage process is impressive, but it’s her genuine care and attention to detail that made the experience exceptional. She patiently answered all my questions, offered thoughtful solutions, and made sure I felt comfortable every step of the way. It’s clear that Karla doesn’t just do her job—she cares about her customers and wants the best for them. If you’re looking for a smooth, hassle-free storage experience with someone who treats you like more than just a customer, I highly recommend Karla. She exemplifies what great customer service should be, and her kindness makes all the difference. Thank you and God bless!!! ?? JR ... Read more
    Rex - 2 October 2024
    Carla at the 12963 Jefferson Avenue location is the best!!! Easy to talk too. Good customer service and always helpful. She keeps the place clean. I wood definitely recommend anyone to rent here! Thank you, Carla ... Read more
    Lino R. - 28 September 2024
    Angela H. - 12 July 2019

    About this facility

    Located in the bustling area of Jefferson Avenue in Newport News, VA, this Public Storage facility caters to a variety of storage needs with small, medium, and large units. Offering roll-up doors for easy loading and unloading, and elevator access to multi-level storage, this facility ensures convenience for both residential and commercial customers alike.

    To protect your belongings from Virginia's humid summers and fluctuating temperatures, this facility features climate-controlled units, making it ideal for storing items like electronics, furniture, and artwork. With drive-up access, first-floor access, and indoor units, you’ll find it easy to load and retrieve items no matter the weather. For added peace of mind, the facility is equipped with a security camera system and an onsite manager.

    The availability of parking and contactless renting adds flexibility, while moving supplies available for purchase make transitions smoother. With options like online payment, this facility is perfect for busy individuals and families in Newport News seeking secure and hassle-free storage.

    Price comparison

    See how this facility's unit prices compare to others in Newport News, broken down by size.

    Small $138/mo
    Location minimum Location maximum
    $22/mo $230/mo
    Medium $175/mo
    Location minimum Location maximum
    $75/mo $351/mo
    Large $316/mo
    Location minimum Location maximum
    $40/mo $795/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    43

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    28

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    38

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 43, Transit Score®: 28, Bike Score®: 38

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • CarMax

      Shopping 0.09 miles

    • Mobil Neighborhood Market

      Services 0.14 miles

    • Enterprise

      Services 0.17 miles

    • Casey Honda

      Shopping 0.19 miles

    • Wholesale Direct Auto Sales

      Shopping 0.21 miles

    • Pearson Toyota

      Shopping 0.22 miles

    • Classic Nissan Newport News

      Shopping 0.33 miles

    • Food Lion

      Grocery Stores 0.46 miles

    • City Treasurer / Commisioner of the Revenue / DMV

      Services 0.48 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 12963 Jefferson Avenue is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat-Sun: 9:30 a.m. - 5 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 12963 Jefferson Avenue, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 12963 Jefferson Avenue for specific restrictions and recommendations.

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