Public Storage - 8701 Staples Mill Road, Richmond, VA 23228

4.4/5 - 173 Reviews
Location:
8701 Staples Mill Road, Richmond, VA 23228
Office hours:
24/7 ACCESS
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 8 a.m. - 4:30 p.m.
24/7 ACCESS

Public Storage - 8701 Staples Mill Road, Richmond, VA 23228

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • 24 hour access

    Access your unit any time, day or night, when available

    Not sure which size you need? Check our size guide to find the perfect fit.
    11x6 Self Storage 66 Sq. Ft.
    Climate-Controlled Elevator
    $125/mo
    9x11 Self Storage 99 Sq. Ft.
    Climate-Controlled Elevator
    $180/mo
    6x11 Self Storage 66 Sq. Ft.
    Climate-Controlled First Floor Access
    $153/mo
    5x9 Self Storage 45 Sq. Ft.
    Climate-Controlled Elevator
    $113/mo
    11.5x17 Self Storage 197 Sq. Ft.
    Climate-Controlled Elevator
    $229/mo
    11.5x12 Self Storage 139 Sq. Ft.
    Climate-Controlled Elevator
    $228/mo
    11.5x29 Self Storage 336 Sq. Ft.
    Climate-Controlled First Floor Access
    $460/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • 24 hour access
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.4/5
    Average rating
    173
    Number of reviews

    Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

    Public Storage in general has been a terrible experience, and I’d strongly recommend researching other options before storing your property here. Besides charging fees for nearly everything, this location had only one small dolly available for the entire building, which made moving heavy furniture extremely difficult. There was also a strong odor coming from one of the nearby units on my floor to the point where I had to hold my breath walking to my unit, which was very concerning. Another downside is that this location doesn’t even have an actual office onsite — customer service is handled through a screen/kiosk instead of a real person. Richmond has plenty of better storage options. I’m looking forward to moving my belongings out of this facility. ... Read more
    Christian R. - 1 June 2026
    Love that the storage building is so clean. The down falls are sometimes the app doesn't work to automatically unlock the gate, only 1 loading area and only 1 cart for unloading. With all of the units they have inside there needs to be more than 1 cart and more than 1 loading area. ... Read more
    Toya J. - 16 July 2025
    I have made so many attempts to reach the property manager and the district manager I called twice a day for a week, but they will call you daily and i spoke to an agent 3 weeks ago about my account and he adjusted it for the next 3 months I got a notice saying my belongings will be auctioned off on the 28 of March, mind you only due for March why are you auctioning my belongings when I’m not even a month behind, so I been calling and calling trying to get this situation fixed but no one is returning my calls .. I’ve left messages with the property manager as well as the district manager. I’ve known ppl with other storage companies that’s was months behind before they auction they stuff off .. ... Read more
    Ula S. - 17 March 2025
    Bryan N. - 28 January 2025
    I’ve made many attempts to reach someone here and at the Mechanicsville location to make payment on a unit I won in an auction. No response for over 5 days. I decided to drive to the unit where my auction winnings is located since the main Public Storage hotline claims I can make a payment at any Public Storage. Welp, no one here, their self service vestibule is buggy and unreliable. On top of that, I was able to open this side door. I did not go inside but what’s the point of a keypad for locked access if the premise door doesn’t even stay closed and lock? This place is wasting my time and I really want to pay them, and avoid bidding on another Public Storage unit ever again. ... Read more
    Eileen B. - 31 December 2024
    Absolute rip off. In less than 2 years the price doubled. The late fee is $100 a month. When we removed our stuff, over half of the units had a second lock on it. Trevor, the district manager has no compassion for the customers. It’s all about money with public storage. The employees aren’t trained with the correct information. When I told Trevor what his employee said, he said well if you wanted correct info, you should have read your lease better. Rude! Please find a better facility and a better company than public storage. An employee offered me to put my unit in someone else’s name to save money and get new promotions every six months because she told me the company is all about ripping people off. Those were her exact words and she said she has been doing it with customers for years to help them because the company and higher management does not care about the employees or the people who rent units from them. I am begging anyone who is looking for storage to NOT GET PUBLIC STORAGE!!! You will regret it!! Uhaul is absolutely amazing!!! Climate control units that are safe and the rates are wonderful without a ridiculous increase every 3-6 months like public storage. ... Read more
    Nicara B. - 29 November 2024
    Please reconsider...I have been using this storage location for about 4 months now. I did lots of research ahead of time trying to find the perfect location to house my business inventory. There were several factors that encouraged me to choose this location, specifically the great customer service reviews, the access hours and cleanliness of the facility! However within the last month, all of this has changed dramatically! To sum it up, there is NO staff on site any longer! What used to be office has now been replaced with a wall that has a "full service kiosk," that I have yet been able to access. This kiosk has remained behind a locked door for at least 2 weeks! There were at least 4 occasions when I could not get into the sliding doors. Please keep in mind, I'm trying to pull inventory for my business and cannot get access! There were several times within the last 3 weeks that the property was filthy! I mean trash, boxes, broken glass, even mattresses & furniture -for several days at that! This last few times I went, the elevator was broken. I called the # claiming it was to a live agent during business hours and got a voicemail 3x! The elevators certificates appear to be expired! One elevator doesn't even have one! It's getting real sloppy over here and I'm in search of a new facility! Also keep in mind, I called the 800# and was told it would take up to 72 hours to hear from someone! I needed items for the next day and couldn't even get upstairs to obtain them in time which makes me look bad to my customer! No apology, no compensation, not even a return call from the property owner/district manager! They need real people back on site immediately! If you are someone who will need regular consistent access to your items, keep looking! ... Read more
    1stLady F. - 25 April 2023

    About this facility

    Located at 8701 Staples Mill Road, Richmond, VA, this Public Storage facility offers convenient storage solutions for residents and businesses in the area. With small and medium unit sizes available, it’s a great option for those looking to store anything from seasonal decorations to furniture during a move.

    This facility is equipped with a variety of standout features to make storage easy and secure. Climate-controlled units protect your belongings from Richmond's hot, humid summers and chilly winters, ensuring temperature-sensitive items remain in excellent condition. Customers can enjoy the convenience of drive-up access, indoor storage, and elevators for accessing units on upper floors. The property also provides ample parking and even supports contactless renting for a hassle-free experience. Security features like a gated entrance, security cameras, and an onsite manager provide added peace of mind.

    With 24-hour access, online payment options, and moving supplies available for purchase, this facility is ideal for anyone who values convenience and flexibility in their storage experience.

    Price comparison

    See how this facility's unit prices compare to others in Henrico, broken down by size.

    Small $143/mo
    Location minimum Location maximum
    $47/mo $221/mo
    Medium $229/mo
    Location minimum Location maximum
    $76/mo $433/mo
    Large $460/mo
    Location minimum Location maximum
    $73/mo $613/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    50

    out of 100

    Walk Score

    Car-Dependent

    Some errands can be accomplished on foot

    42

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 50, Bike Score®: 42

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Partners Financial Federal Credit Union

      Services 0.07 miles

    • Jersey Mike's Subs

      Food & Drinks 0.1 miles

    • Chase

      Services 0.11 miles

    • Hardee's

      Food & Drinks 0.12 miles

    • Grease Monkey

      Services 0.14 miles

    • Henrico Fire Station 20

      Services 0.16 miles

    • Burger King

      Food & Drinks 0.17 miles

    • Bubba's Car Wash

      Services 0.17 miles

    • Panera Bread

      Food & Drinks 0.18 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 8701 Staples Mill Road offers 24/7 access, allowing you to visit your unit at your convenience.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 8701 Staples Mill Road, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 8701 Staples Mill Road for specific restrictions and recommendations.

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