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Public Storage - 2743 Franklin Road SW, Roanoke, VA 24014

4.6/5 - 111 Reviews
Location:
2743 Franklin Road SW, Roanoke, VA 24014

Public Storage - 2743 Franklin Road SW, Roanoke, VA 24014

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Retail Available

    Moving and packing supplies available for purchase on-site

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled First Floor Access
    $57/mo
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled First Floor Access
    $59/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $57/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled First Floor Access
    $58/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled First Floor Access
    $151/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled First Floor Access
    $118/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled First Floor Access
    $232/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled First Floor Access
    $196/mo

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Retail Available
    • Contactless Renting
    • Security Camera
    • Gate
    • Unstaffed Location
    • Kiosk Available
    • Parking
    • Keyless Unit Access
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.6/5
    Average rating
    111
    Number of reviews

    Read some helpful reviews of Public Storage, 2743 Franklin Road SW, Roanoke, VA 24014, shared by real renters with genuine experiences and honest opinions.

    They took over store ease - changed my due date to the 1st which is not when I can afford to pay as was before when due on 19th when I put stuff into storage originally. So really their take over of the company cost me a half month of storage which monthly went from 54$ a month up to 78$ & 20$ late charge monthly. Im on ssdi. I am completely unable to work how am I supposed to catch up when they put me behind ± a late charge monthly from changing my due date. Plus half the time the lights don't work on the aisles so you're using a flash lights or phone flash lights. There's a damaged locked 3 away from mine - its been open part way & still damaged 3 months later. They rarely answer the phone when you call but will call you back. The security gate was broke before they bought out store ease - well guess what its been over 6 months & they still have not Fixed the gate. ... Read more
    Kelley W. - 10 October 2026
    Took my daughter with some friends to move in and couldn't find the unit, no manager on site, called customer service and said manager would be there in 30 minutes, after 30 minutes called customer service again to be told he wouldn't be there until tomorrow, after walking the property finally located the unit to move items in. Maps of unit by entry doors but not at the main entrance, very unhelpful and unprofessional, will be changing storage companies ASAP! ... Read more
    Alice B. - 31 August 2026
    Great service here. Bernard was swift to help me figure out how to lock and unlock my storage space. The gate works well. Just download the Public Storage app and use the QR code on the gate. Bernard is a very responsive and takes pride in managing the site. I highly recommend this location ... Read more
    Tom - 30 August 2026
    Jalen was very helpful in assisting me gain access to my unit and was very informative about the moving process. Thank you Jalen for your help. StoreEase looses a star for increasing their prices all the time. ... Read more
    Doris C. - 2 October 2025
    Wonderful customer service, we worked with Anna to move out of one unit to another and she was amazing! She handled everything with ease. Even helped me with the app to change over from one unit to the larger one. ... Read more
    Holly S. - 30 September 2025
    Ms. C. - 20 September 2025
    Gene H. - 17 September 2025
    James Y. - 17 September 2025
    Leslie - 31 July 2025
    Jessica M. - 14 May 2025
    Rachael R. - 21 April 2025
    Melissa H. - 5 April 2025
    jan v. - 11 February 2025
    Randolph T. - 9 December 2024
    Cody K. - 18 October 2024
    After signing up online for a unit, I couldn't find the text instructing me to download the app. Courtney, who with excellent customer service skills, guided me to look in the spam folder. I didn't even know there is a spam folder for text messages. And there it was the missing text. Then she flawlessly guided me through the app set up process. Outstanding customer service from Courtney. Thanks again. ... Read more
    CMAN F. - 9 October 2024

    About this facility

    Located at 2743 Franklin Road SW in Roanoke, VA, this Public Storage facility offers a variety of small, medium, and large units to accommodate diverse storage needs. The climate-controlled units provide optimal protection for sensitive items against Roanoke’s seasonal humidity and temperature fluctuations, ensuring your belongings stay in excellent condition year-round. The facility also features indoor access, making it convenient to load and unload your items regardless of weather conditions.

    This facility is equipped with modern amenities, including elevators for easy navigation of its multi-level storage and first-floor access for added convenience. Customers can also enjoy contactless renting and keyless unit access, making for a seamless and secure experience. A kiosk is available onsite for quick assistance, and the facility is monitored by security cameras, enhancing safety. Whether you’re storing household items, business inventory, or seasonal gear, this Public Storage location has you covered.

    For added convenience, the facility also offers parking, online payment, and moving supplies for purchase. Ideal for residents and businesses in Roanoke, this unstaffed facility combines modern security and practical features to meet your storage needs efficiently.

    Price comparison

    See how this facility's unit prices compare to others in Roanoke, broken down by size.

    Small $58/mo
    Location minimum Location maximum
    $19/mo $224/mo
    Medium $135/mo
    Location minimum Location maximum
    $62/mo $254/mo
    Large $214/mo
    Location minimum Location maximum
    $80/mo $800/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    50

    out of 100

    Walk Score

    Car-Dependent

    Some errands can be accomplished on foot

    30

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    30

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 50, Transit Score®: 30, Bike Score®: 30

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • McDonald's

      Food & Drinks 0.07 miles

    • BMW of Roanoke

      Shopping 0.11 miles

    • Burger King

      Food & Drinks 0.15 miles

    • Valero Fuel

      Services 0.23 miles

    • Pueblo Chico

      Food & Drinks 0.24 miles

    • Punch best figure

      Shopping 0.24 miles

    • The Herb Cellar

      Shopping 0.24 miles

    • Mosaic Yarn

      Shopping 0.25 miles

    • Sound Decision

      Shopping 0.25 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 2743 Franklin Road SW, available security amenities may include Security Camera, Gate, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 2743 Franklin Road SW for specific restrictions and recommendations.

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